TABLE SERVICE SCRIPT
Welcoming the Guest:
: Good day ma´am/sir, welcome to Vine Yard Restaurant
: Do you have any reservation ma´am?
G: yes
: Under whose name ma´am?
G: Prece Decena
: This way please
Seating the Guest:
: Please have a seat
Unfolding the Napkin:
: Excuse me ma´am, may I unfold the napkin for you?
G: Yes, sure.
Serving Water:
: Would you like to have a glass of water, ma´am?
G: Yes, please.
Presenting Menu:
: Good day ma´am, I am Lara here is our menu card for your selection. May I
leave you to look at the menu? I will be back for your order in a short while.
G: Yes, you may.
Serving Bread: (SERVE LEFT SIDE)
: Excuse me, ma´am, here is your bread
: Do you need anything else?
G: No, I’m fine, thank you!
: I´ll be back to get your order
Order Taking:
: Are you ready to place your order ma´am?
G: Yes, can I have 1 spinach artichoke bites, 1 tiramisu and what else can you
recommend?
: May I recommend the specialty of the day, our Honey Soy Grilled Pork and our
soup for the day is potato cream soup
G: Okay, I´ll have that too.
: May I repeat your order, ma´am.. you ordered 1 spinach artichoke bites, 1
potato soup, 1 honey soy grilled pork, and 1 potato cream soup would that be
all?
G: Yes, that would be all.
: Your food would be served after 15 mins. Thank you ma´am, have a pleasant
day!
Wine Serving:
: Excuse me ma´am, would you like some drinks? Here is our wine list for your
selection
G: Thank you, let me check. (Count 1,2,3.. then hambal) Excuse me!
: May I take your order ma´am?
G: Yes, can I have one Carlo Rossi Red Wine.
: May I repeat your order ma´am, you order 1 Carlo Rossi red wine. Would that
be all ma´am?
G: Yes please.
: Thank you ma´am
Wine Serving:
: Excuse me ma´am, may I present to you your order of Carlo Rossi red wine
with a very good vintage year of 12 years with an alcohol content of 9% alcohol
per volume. It has 750 ml with layers of vanilla, bright cherry and wild raspberry
flavors. Would you like to try your wine now, ma´am?
G: Sure
Serving food:
: Excuse me ma’am, may I clear the table for you
G: Yes, sure
: Excuse me ma´am, here is your spinach artichoke bites. Do you need anything
else ma´am?
G: Nope, thank you.
; Thank you ma´am
: Excuse ma ma´am, may I clear your table now.
G: Yes, you may.
: Excuse me ma´am, here is your potato cream soup. If you need anything else,
just let me know/
G: Thank you
: Excuse me ma´am, may I remove your bowl?
G: Yeah, sure.
: Ma´am, here is your honey soy grilled pork. Enjoy your meal!
: Excuse me ma´am would you like to have another glass of wine?
G: No, thank you.
: May I buss out your soiled dishes, ma´am?
G: sure
: (DESSERT) Ma´am, here is your tiramisu
: Excuse me ma´am, can I get your soiled dishes?
G: Yes, you can.
: Excuse me ma´am, would you like to have after meal drinks? We have coffee
and tea.
G: No, thank you. I´m full.
Presenting the Bill: (wait until the guest gives hand signal)
: Excuse me ma´am, how would you like to pay your bill? Would it be cash or
credit card? Here is your bill (step backward)
G: I´ll use my credit card
: It would be 1 200php ma´am. Please sign here below. Thank you ma´am, I´ll be
back in a short while.
: Excuse me ma´am, here is your card.
Farewell:
: Thank you, ma´am, looking forward to welcoming you back to the restaurant.
Have a nice day!”
