Edvic is a trained and prompt server.

He has the ability

to provide excellent customer service. Once, he had a
foreign customer who only ordered a beer and has no
plans to order anything more- but Edvic did not just
take the order and leave but suggested barbecued
meat to the customer as a good accompaniment to the
beer, and promoted it in such a way that the customer
felt hungry. The guest was convinced and ordered it.
•What technique or skills do you think applied by Edvic?
 Suggestive selling is the act of giving
suggestion and ideas to the guest or
customer to add original orders, which on
turn leads to increase sales and have higher
satisfaction.
Suggestive
Selling The server should be careful not be become
too aggressive but rather, he should be able
more helpful by giving ample time to the
guest in deciding what to order. You might
sale due to your reluctance. You can make
suggestion from each section on the menu.
  Get to the table before guest look at
the menu. Be ready for some
questions asked from the gust or
customer, make it sure you know the
Suggestive standard price
Selling Tips  Do not interrupt the dining guest
while they are selecting food from the
menu or ordering something.
 Suggest food or beverage when the
guest is done with their order.
  Know when to make suggestions
to the guest. If the guest is in
undecided the food that they
order.
 Read the customers /guest at the
dining table. Learn to read
customers body language and
Suggestive adapt our suggestions accordingly.
Selling Tips If one of your customer seems
indecisive or hesitant when
ordering, jump in describe your
favourite menu items. Take some
action to suggest signature food or
beverage.
  Understand the guest needs.
Respect needs of the guest base
on her/his beliefs, suggest some
type of food.
 Avoid using words describing
negatively try to find words that
could not describe “no” or “do not”
Suggestive how through the thought that the
Selling Tips customer or guest may appreciate
the food that present in the menu.
 Always ware your smile In
suggesting food or beverage to
your guest it’s one way to order for
what food suggested from the
server.
  Be price -sensitive. Base on their
budget, Like, if the guest wants to
have food with beverage the order
range of Php 300-Php 400 do not
suggest over the amount.
 Suggest according to the season
and ambiance or location of the
Suggestive restaurant
Selling Tips  Suggestive selling price moreover,
suggestions contribute to the
guests, satisfaction, particularly
when their sincere desires to
really help the guest in the first
place.
 • It is also imperative to
know the standard food
Basics to and beverage pairings,
like burger and fries,
wine and steaks and salads, steak
food and mash potato, dessert
abd coffee, or seafood
pairing with white wine.
 Role play the correct ways of undertaking suggestive selling.

Situation
•You are very efficient receptionist of NR restaurant. Your friend
Maria who selling of food to the customers. is assigned as the
waitress in the restaurant asked you to replace her in doing task the
next morning because she has to attend to her mother who is sick.
Activity You know that one of the task of a waitress is to make suggestive
selling of food to the customer. How are you going to do it
effectively?
True or False : Write T if the statement is correct and F if the statement is
in correct. Write your answer on your test notebook.

1. Suggest food or beverage when the guest finishes

eating the main course
2. You can make suggestions from each section on the
menu.
3. Use appropriate words to describe the food such as,
freshly prepared, delicately seasoned , soft and juicy,
mouthwatering. Favorable, and / o spicy
4. Avoid using negative words such as do not and cannot
5. Be price-sensitive
“How you sell matters.
What your process is
matters. But how your
customers feel when
they engage with you
matters more.”