WELCOMING THE GUEST

W: Please be seated, Sir.

Reservation:
Seating the Guest
Waiter: Good morning Mam, Welcome to EJ
Steak & Grill, *Unfolding of napkin
may I know if you have a reservation? Guest:
Waiter: Sir, would you mind if I place the table
Yes I do have. napkin
on your lap?
W: May I know your name Mam/Sir?
Guest: yes, pls.?
G: I am Ms./Mr.
Waiter: Excuse me, Sir.
W: Please be seated for a while, Mr.
Duerme, I will just check your reservation. *always say excuse me everytime
you’re leaving the guest)
G: Thank you
.
W: Sir, I have checked your reservation, this
Taking the guest order
way pls.?
W: Sir, may I present to you the menu card for
Walk-Ins
your food selection?

Waiter: Good morning, Mam/Sir, welcome to

G: Thank you.
EJ Steak & grill ,may I know if you have a
reservation?
(while the guest is choosing his order
from the menu card, the waiter will
Guest: No, I don’t have.
pour water on the goblet, after that,
he/she will get the order slip.)
W: May I know for how many person? G:
W: Sir, can I take your order now?
I’m just alone.
G:Yes, for my appetizer i will have the sweet
W: Would you prefer a smoking or
onion rings and for my soup i will have
non-smoking area?
roasted cauliflower soup and for my salad I
will have the Caesar salad and for my main
G: non-smoking, pls.
dish i will have the bbq back ribs and for my
dessert i will have mango cheesecake
W:This way, Sir.

( leading the guest towards the table) W:Mam,

After the guest mentioned his order, the waiter
will do the
Is this table be fine/good for you? G: Oh
suggestive selling.

fantastic.
W: Sir, would you like to complement your W: How did you find tour
food with our best selling wine of the day, it’s appetizer,Ma’am?
Airen White wine
G: Well,it’s nice.
G: oh yes, that’s great.
W: Can I clear now your soiled dishes? G:
W: Sir may I repeat your order. (The waiter
will repeat the order of the guest including the Yes,pls.
wine).-did I get it all correctly, Sir?
Same if there is an order of soup and salad…
G: absolutely.
( When the main dish is served, it should be
W. Sir, would you mind waiting for 10-15 complemented with a wine)
min.for your food to be served?
Waiter: Mam, Here’s your BBQ baby back ribs,
G: Oh it’s okay. enjoy your main
dish, Mam
W:Sir, would you like to serve your bread
now? W:Sir, here is our best selling red wine that
will complement to your main dish, it’s A
G:Yes, pls. carlo rossi, is a drought-resistant, red wine
grape planted throughout Napa Valley ,
W: What would you prefer plain or toasted? manufactured Napa, California, it has 750ml
and contains 12.0% by alcohol volume
G: Toasted, pls.
W: shall I pour it to your glass? G:
W: with jam or butter?
Yes,pls.
G: with butter, pls.
(The guest will perform the 5S of Wine
W: excuse me, Sir. Service) (see, swirl, sniff, sip, and
savor),
Giving the Food Order
*Assuming that the guest already finished
The waiter will serve the food one by one… eating the main dish, the
waiter will buss out the plates, utensils and
W: Sir,.here’s your sweet onion rings. enjoy glasses…the only thing that
your appetizer, Sir. will be left in the table should be the
water goblet with water, dessert
G: Thank you. spoon and fork and the centerpiece or the
flower vase.
(The waiter will buss out the appetizer plate
and serve the next dish)
SETTLING THE BILL

W: Excuse me Mam/Sir, May I

present to you the bill now?

*Cash payment

-ex. The bill is P3,500.00 and the guest put

4,000 on the bill folder.

W: Mam/Sir, I received P4,000, I will

forward this to the cashier and I will come
back to you for your change.

*after processing the bill to the cashier: W:

Here’s your change,, Mam/Sir.

BIDDING GOODBYE

*The guest will stand up and start to

leave:

W: Thank you very much, Sir/Ma’am

for dining with us, we are looking
forward for your next visit..

G: Thank you.