FOOD &

BEVERAG
E
SERVICES
ENRIQUE P. NEMENZO, III
 Pre - test
1. An arrangement made in advance to have table at a restaurant.
a.Table Setting c. Table Setup
b.Taking Reservation d. Fast Food
2. A reservation system that depend on the person designated, usually a host or
hostess, to answer the phone, record the details of the said reservation and
taking their credit card information as guarantee.
A. Online Reservation System c. Reservation System
b. Manual Reservation d. Web Reservation
 Pre - test
3. The following are the telephone etiquette except one;
A. Always identify yourself at the beginning of all calls
B. Be sensitive to the tone of your voice.
C. Allow interruptions to occur during conversation.
D.Always speak into the telephone receiver with an even and low tone of
voice.
4. Making sure that the caller is pleased with result and that everything you
promised is delivered, this statement is all about_______.
a. Following up the call
b. Thanking the caller
c. Asking question about everything
d. Answering the call with greetings professionally
 Pre - test
5. Which material should be utilized by a reservation officer to know the
products, information offered when initiating the manual reservations?
a. Manual Charts c. Diary
b. Calendars d. Brochures

6. This service system is the most common of all the systems in the
food service.
a. Conventional Food Service System
b. Centralized (Commissary) Food Service System
c. Ready – Prepared Food Service System
d. Assembly – Food Service System
 Pre - test
7. The food is produced onsite, it is usually chilled or frozen then reheated
and served to customers on site and readily available to the customers. It is
usually used by hospitals and prisons.
a.Ready- Prepared Food Service System
b.Conventional Food Service System
c.Assembly- Serve Food Service System
d.Centralized (Commissary) Food Service System
 Pre - test
8. What is the purpose of checking the contrast as well as the color between
table appointment and centerpiece?
a.Achieved balance coordination between table appointments.
b.harmonize the table setting.
c.achieve proper distance between each table appointments.
d.signify the mode and motif of the occasion
9. What is the immediate conscious effect for the guests when entering the
restaurant?
a. Ambiance c. Music
b. Views d. Decor
 Pre - test
10.How can we create a livelier, positive and fun atmosphere for our guest?
a. Music c. View
b. Atmosphere d. Décor
LESSON
1
PREPARE THE DINING ROOM / RESTAURANT
AREA FOR SERVICE
 AT THE END OF THE LESSON YOU ARE EXPECTED TO:

OBJECTIVES 1. TAKE TABLE RESERVATIONS

2. PREPARE SERVICE STATION AND
EQUIPMENT
3. SET UP TABLES IN THE
DINING AREA
4. SET THE
MOOD/AMBIANCE OF THE
DINING AREA
Reservation
In the food industry, reservation is defined as
an arrangement to have something (room,
table, or seat) held for your use at a later
time.
A guaranteed seat brings in more customers
and increase revenue.
Types of
Restaurant
Reservations
1.Manual Reservation
2.Online Reservation
3.Call Ahead Seating
Manual
Reservation
-this reservation depends on the person designated, usually a
host or hostess to answer the phone, record the details of the
said reservation, and taking their credit card information as a
guarantee.
Online
Reservation
-this reservation makes use of the internet through a website,
where all the necessary information needed for a reservation is
keyed in by the guest.
Call Ahead
Seating
-this is a growing trend in reserving a seat in a restaurant. Doing
so reduces the guest’s waiting time upon arriving at the
restaurant. With this type of reservation, the guest calls when
they are on their way and sets a specific time they will arrive.
Taking the Reservation
Perform Manual reservation applying the given scenarios.

Scenario 1.

A drunk man wants to reserve a seat good for 4 for his 60 th

birthday. He wants an overflowing beer and a sexy entertainer
for the event. As a rule of the restaurant, any obscene deed is
prohibited.
Taking the Reservation
Scenario 2.

An American guy is planning for an intimate dinner with his

girlfriend. He is a vegetarian and his girlfriend is not. Along the
way, he is already making some indecent proposals.
Taking the Reservation
Scenario 3.

A lady is calling to reserve a function room for her sister’s

18th birthday celebration. During the call, there are
miscommunications due to unstable network signal as she is on
a remote area making the reservation can not push through.
Taking the Reservation
Scenario 4.

A lady with attitude problem is celebrating a Barbie Themed

birthday. She expecting 100 guests. She is giving high attitude
all throughout the conversation. For the event, she is requesting
a pink carpet. The restaurant don’t have one but she keeps on
insisting.
Taking the Reservation
Scenario 5.

A lady made a reservation for a big event. She already

confirmed her reservation through online payment. Days later,
she decided to cancel her reservation as she is on an unexpected
work related trip.
 Product Price

$12 $11 $17

 Drew Feig

Testimonial Presentations are communication

tools that can be used as
demonstrations,

Presentations are communication tools that can be used as Eleanor Fitzgerald

demonstrations, lectures, speeches, reports, and more. Presentations are communication
tools that can be used as
demonstrations,
 Contact
Website Phone Number Location
www.reallygreatsite.com 123-456-7890 123 Anywhere St., Any City,
ST 12345