WELCOMING TO BIDDING GOODBYE:

Script 1
Waiter/Waitress: Welcome to BIST Restaurant! Good Morning! Do you have any reservation?
Guest: No
Waiter/Waitress: Would you like me to suggest a table for you?
Guest: Yes please
Waiter/Waitress: May I know for how many persons?
Guest: 2 please
Waiter/Waitress: Where would you like to be seated? Smoking or Non-Smoking area?
Guest: Non-smoking please
Waiter/Waitress: This way please

Script 2
Waiter/Waitress: Welcome to BIST Restaurant! Good Morning! Do you have any reservation?
Guest: Yes
Waiter/Waitress: May I have your name please?/ May I know the name of the person under the reservation mam/sir?
Guest: Angelica Perez
Waiter/Waitress: Please sit down for a while as I check your reservation

“To the reservation desk”- Reservation for Ms….? Acknowledged.

Waiter/Waitress: Thank you for patiently waiting, I already check your reservation and we prepared a nice table for you.
This way please…

“Leading the guest, presenting the table, sitting down the guest , order taking, bill out and bidding goodbye”

Waiter/Waitress: Is this table okay for you Mam?/ Sir?

Guest: Yes
Waiter/Waitress: May I assist to pull the chair for you to sit down?
Guest: Yes please
Waiter/Waitress: May I unfold the table napkin and place it in your lap mam?
Guest: Yes please
Waiter/Waitress: By the way Mam, we do offer an aperitif, we have Gibson, Martini and Cosmopolitan, what would you
like to have?
Guest: Cosmopolitan please

“Serve aperitif”

Waiter/Waitress: Here is your Cosmopolitan Mam, enjoy your drink. I’ll be back for your water.
Waiter/Waitress: Here is your water Mam. I’ll be back for your menu.

Waiter/Waitress: Here is your menu mam for your food Selection.

Waiter/Waitress: Are you ready to order Mam? May I have your order please? If I may ask do you have food allergens?

Guest: No
Waiter/Waitress: What would you like for your appetizer mam?
Guest: Calamari Fritti
Waiter/Waitress: How about for your soup?
Guest: Onion Soup please
Waiter/Waitress: And for your Salad?
Guest: Caesar Salad.
Waiter/Waitress: By the way Mam, for your salad we have choices of thousand island dressing or vinaigrette dressing,
what would you like to have?
Guest: Thousand Island dressing
Waiter/Waitress: How about for your Main Dish Mam?
Guest: I don’t like pork, what can your suggest as your best seller?
Waiter/Waitress: We have the Chicken Teriyaki, a Japanese style saucy tender chicken with sesame seed and teriyaki
sauce.
Guest: I’d like to try that.
Waiter/Waitress: Since you order Chicken , may I suggest the Mas California White Wine as a compliment for your
Chicken Teriyaki Mam.
Guest: Yes please
Waiter/Waitress: What would you like to have Mam, is it a bottle or a glass of MAs California White Wine?
Guest: A bottle please.
Waiter/Waitress: How about for your dessert Mam?
Guest: Brown Butter Cookies please
Waiter/Waitress: May I suggest a coffee for your dessert mam? We have Cappuccino, Latte, Americano and Brewed
Coffe.
Guest: Latte please
Waiter/Waitress: Is that all Mam?
Guest: Yes.
Waiter/Waitress: Okay Mam, let me repeat your order. For your appertizer, you have the Calamari Fritti, for your Soup,
Onion Soup, for your Salad, Caesar Salad with Thousand Island Dressing, for your Main Dish, Chicken Teriyaki paired with
MAs California White Wine, and Brown Butter Cookies for your dessert paired with Latte coffee. Did I get it correct
Mam?
Guest: Yes.
Waiter/Waitress: Your order will be served within 15-20 minutes, is that okay with you Mam?
Guest: Yes
Waiter/Waitress: May I have the Menu please?
Guest: Yes.
Waiter/Waitress: Excuse me Mam, we will prepare your order.
Waiter/Waitress: - to the Station:
“Chef, please prepare the order of Table No. 1 (Calamari Fritti, Onion Soup, Caesar Salad with Thousand Island Dressing,
Chicken Teriyake and Brown Butter Cookies”
“Sommelier (a wine expert) please prepare a bottle of Mas California White Wine for table no.1 and Cashier please
prepare the bill for Table No. 1)
Wine Presentation
Waiter/Waitress: May I present the Mas California White Wine, a product of California, year 1990 with 13 % Alcoholic
Volume. Would you like me to open the wine for your Mam?
Guest: Yes
Waiter/Waitress: Would you like to smell the wine for aroma evaluation and to prove that this is a newly open wine.
Guest: Yes please
Waiter/Waitress: How’s the smell Mam?
Guest: Smell good.
Waiter/Waitress: Would you like to taste the wine first Mam?
Guest: Yes
Waiter/Waitress: How’s the taste Mam?
Guest: Taste good
Waiter/Waitress: Would you like to pour some more wine to your white wine glass Mam?
Guest: Yes please.
Waiter/Waitress: Enjoy your wine Mam. Excuse me.
Waiter/Waitress: May I present your bill Mam with the amount of P1,000.00. How would you like to pay for your bill
Mam, cash or credit card?
Guest: Cash please
Waiter/Waitress: I receive the exact amount of P1,000.00
Waiter/Waitress: By the way Mam, this coming Friday, we will be having a Live Band. The ticket is only P200.00 Maybe
you would like to try.
Guest:I’ll think about it.
Waiter/Waitress: Okay Mam.
Bidding Goodbye:
Waiter/Waitress: Thank you for dining with us Mam, I hope to see you again next time. Have a great day. Goodbye!
ROOM SERVICE:
AMERICAN BREAKFAST MENU

Choices of Egg: Sunny Side Up, Scrambled Egg, Boiled Egg and Fried Egg.

Choices of 1 Main Dish: Corned Beef, Ham, Hotdog, Fried Fish, Longganisa and Bacon

Choices of Bread: Croissant Bread, Plain Bread and Toasted Bread

Choices of Beverage: Coffee or Juice : Pineapple Juice, Orange Juice and Mango Juice : Brewed Coffee

Choices of Fruits: Banana, Mango and Pineapple

Telephone Conversation:
Waiter/Waitress: Thank you for calling, BIST Restaurant! Good morning! This is Jen, how may I help you?
Guest: Yes, I would to order food for my breakfast.
Waiter/Waitress: Did you see the Menu Card place on side table of your bed Mam?
Guest: Yes.
Waiter/Waitress: May I have your Name and Room Number please.
Guest: Julie Santos. Room 314
Waiter/Waitress: What would your like to have Mam, American Breakfast or Continental Breakfast?
Guest: American Breakfast.
Waiter/Waitress: May I know for how many persons Mam?
Guest: For 2 please.
Waiter/Waitress: For your American Breakfast Mam, we have (Refer to the American Breakfast Menu Card)
Waiter/Waitress: May I repeat your order Mam… For your breakfast (refer to the order slip) Did I get it right Mam?
Guest: Yes
Waiter/Waitress: What time would you like me to serve/deliver your breakfast Mam?
Guest: At 7:00 A.M
Waiter/Waitress: How would you like to pay for your order Mam, is it in Cash or Charge to your Room?
Guest: Charge to my room please.
Waiter/Waitress: Okay Mam. Thank you for calling and have a great day

Delivering of Food
Waiter/Waitress: (knock gently 3 times)
Guest: Yes
Waiter/Waitress: Good morning Mam, I am Jen from the Room Service, and I am here to deliver your food. May I come
in?
Guest: Yes please
Waiter/Waitress: Where would you like me to place/put your food Mam? Should I set it up on the table or leave it on
the tray?
Guest: Set it up on the table please
Waiter/Waitress: Okay Mam, here’s your order……
Guest: Thank you.
Waiter/Waitress: Please sign the order slip for your bill reference. What time would you like me to come back to get
your soiled dishes mam?
Guest: I’ll call the restaurant.
Waiter/Waitress: Thank you Mam. Should you need anything please don’t hesitate to call 102 for Room Service and we
will be happy to be of assistance to you. Have a great day and goodbye.

Bus out
Waiter/Waitress: (knock gently 3 times)
Guest: Yes
Waiter/Waitress: Good morning Mam, I am Jen from the Room Service, and I am here to get your soiled dishes. May I
come in?
Guest: Yes please
Waiter/Waitress: How’s the food Mam, did you like it?
Guest: Yes.
Waiter/Waitress: I’m happy to hear that. Thank you Mam. Should you need anything please don’t hesitate to call 102
for Room Service and we will be happy to be of serve you. Have a great day and goodbye.