Sample Proper Dialogue in Answering Telephone Orders Using Door Knob

Menu

---------------------------------Guest Calling--------------------------------------------

Room Service Staff/Restaurant Staff: “Good evening! Thank you for calling Nathan’s
Luxurious Place. This is Saina for room service, how may I assist you today?”
Guest/Customer: “Hi this is John. I want to place a dinner order for room service.”
Room Service Staff/Restaurant Staff: “Of course sir. We’d be delighted to assist you.
Have you had a chance to look at our doorknob menu in your room?”
Guest/Customer: “Yes I have it right here.”
Room Service Staff/Restaurant Staff: “Wonderful. Could you please let me know your
room number, sir?”
Guest/Customer: “I’m in room 305.”
Room Service Staff/Restaurant Staff: “Thank you, sir. To ensure accurate service, may
I ask for your contact number in case we need to reach you?”
Guest/Customer: “Sure. It’s 09424873249
Room Service Staff/Restaurant Staff: “Great. Now let’s look at your doorknob menu,
sir. Please select the items you would like to order. Let’s start with your appetizer. What
would you like?”
Guest/Customer: “I’ll start with the Caesar Salad please.”
Room Service Staff/Restaurant Staff: “Great choice. And for your main course?”
Guest/Customer: “I’ll have the grilled salmon with asparagus.”
Room Service Staff/Restaurant Staff: “Excellent. How would you like your salmon
cooked, sir?”
Guest/Customer: “Medium, please.”
Room Service Staff/Restaurant Staff: “Noted. Would you like any sides with that?”
Guest/Customer: “Yes, I’ll have a side of garlic mashed potatoes.”
Room Service Staff/Restaurant Staff: “Certainly. And what about your drink sir?”
Guest/Customer: “A glass of your house white wine.”
Room Service Staff/Restaurant Staff: “Very well. And dessert?”
Guest/Customer: “I’ll finish with the chocolate lava cake.”
Room Service Staff/Restaurant Staff: “Thank you for your order, sir. Anything else you
would like to add or any special requests?”
Guest/Customer: “No, that’s all. May I know my total bill?”
Room Service Staff/Restaurant Staff: “Your total bill will be 1,876 pesos sir. How would
you prefer to settle this bill, sir?” (the guest mentioned where to pay the bill) Alright. Your
order will be ready in approximately 30 minutes. We’ll bring it to your room and you can
pay upon delivery. If you need anything else, please don’t hesitate to call us. Enjoy your
meal!”
Guest/Customer: “Thank you so much!”
 Sample Proper Dialogue in Wine Serving from Accepting to Seating Guests

Guests: (Enter the winery/restaurant)

Wine Host: (Greet the guests with a welcoming smile) Good
[morning/afternoon/evening], welcome to Nathan’s Luxurious Place. We’re delighted to
have you. How many are you in your party today?”
Guests: There are four of us.
Wine Host: “Wonderful! We have a table ready for your party of four. (Guides them to the
table) Please follow me.”
Guests: “Thank you.”
Wine Host: “(Leads them to the table) Here is your table. You’ll have a wonderful view of
Mt. Banahaw from here. Please take a seat, and I’ll grab some menus for you. Can I offer
you a glass of water or a recommendation from our wine list while you get settled?”
Guests: “Water for now, please.”
Wine Host: “Certainly, I’ll bring that right over. (Brings water glasses) Here’s your water.
Please take your time to look over our wine and food menu. Your server will be with you
shortly to assist with any questions or to take your order. Enjoy your visit!”
Guests: “Thank you very much!”
Wine Host: “You’re very welcome. If you have any questions or need any assistance,
don’t hesitate to let us know. We want to ensure you have a memorable experience today.
Enjoy your time with us. Thank you!”