Server- Tej

Guest- Saurav

The vegan customer found non-vegetarian items in the meal.

Server: Good Afternoon Sir, Welcome to our Restaurant. How may I help you today?

Guest: Hello, there. Can I get a table for myself?

Service: Sure, sir, I will lead you to a table.

Guest: Thank you.

Service: Hi sir, my name is Tej. Here is your menu; you can call me whenever you are ready to
order your food and drink.

Guest: Sure Tej.

Excuse me, I am ready to order my food.

Server: Sure. What would you like to order?

Guest: I want to order fresh watermelon juice and vegetarian fried rice.

Server: Okay, anything else would you like to order? We have some chef specials on the menu,
like veggie fried rice with extra vegetables and fried onion and garlic.

Guest: oh! superb Sure, get me that one.

Server: So your order is chef's special veggie fried rice and fresh watermelon juice. It will take
15 minutes as it is a special item.

Guest- No problem; take your time.

Server: Here is your fresh watermelon juice and chef's special fried rice.

Guest: Oh, thank you. That looks great.

Server: You are welcome, sir. Enjoy your meal.

Guest: Excuse me!

Server: Is there any problem, sir?

Guest: Is it vegetarian fried rice?

Server: Yes

Guest: I am a pure vegan, and it seems like a tiny bone because I cannot chew it; it is extremely
hard. Could you please check if it is bone or not?

Server: I apologise for the inconvenience; can I take your plate? Let me check with the chef and
get back to you.

Guest: Yes, change my food fast too; it's pathetic because I must go to my meeting in 20
minutes.

Server: I apologise for the inconvenience. Due to some unknown reason, we are not able to
detect whether it is a bone or not. I agree with you that, visibly, it seems like a bone, but it can
be something else. I request that you give us some time to detect it; we will surely send you all
the updates about our investigation. As it has been 30 minutes already and the preparation
time of fried rice is 15 minutes, I request that you take anything you feel like from the elegant
buffet that is going on today until I get your fried rice.

Guest: Sounds good.

Server: Here is your order. Please enjoy your meal.

Guest: Thanks; you can get the bill I got to go.

Server: No Problem. Here is your bill with a 50% discount and a complimentary starter of your
choice for your next visit. So you can come and enjoy your starter anytime in this month.

Guest: Sure, I will be here tomorrow then.

Server: We will look forward to seeing you.

Guest: see you.