RESTAURANT CONVERSATION

GRETTING
Waiter/s : good morning/afternoon/evening sir/madam, welcome to ratna wartha restaurant, may I
assist you?/ would you like something to eat for breakfast/lunch/dinner?

Guest : yes, I would like something to eat for breakfast/lunch/dinner.

ASKing RESERVATION

Waiter/s : do you have any reservation before? / have you made reservation?

(if no) for how many person sir/madam?

Guest : 1 person please!

Waiter/s : (if yes)

- May I know your reservation under, please?/ May I have your reservation under
name,please?
- Where do you stay? and Which hotel are you staying at? / Where are you staying at?

Guest : Mr/s ………….! And we are staying at The Pitamaha Resort

Waiter/s : Wait a moment please, I’ll Check it first. (cek di buku reseravasi)

Waiter/s : Thank you for waiting. Alright, Mr /s…… your table is number 1, for 2 persons!
Is that correct?
Guest : Yes.. thank you.

Escorting the guest

Waiter/s : follow me please/ come with me please!

SHOWING UP TABLE
Waiter/s: This is your table, are you happy with this table?/ this table will be fine for you?

Please the guest to sit

Waiter/s : have a sit please!

Unfolding guest napkin

Waiter/s : excuse me sir/madam

Pouring iced water

Waiter/s : excuse me sir/madam

Presentation menu
Waiter/s : excuse me sir/madam , my name is Putu as your waiter today. And this is the menu!
(menjelaskan menu: for appetizer we have 2 options those are Callamari Ring and Spring Roll).

Serving bread & butter

Waiter/s : excuse me sir/madam, this is your bread complete with butter!

TAKING ORDER
Waiter/s : excuse me sir/madam are you ready to order?

Guest : yes, give me calamari ring, sweet corn soup, beef steak black pepper sauce and for the
dessert I want banana split.

Waiter/s : How do you want the steak to be cooked?/ How would you like the steak to be cooked?/
how would you like the steak to be done?.

Guest : medium rare please.

Waiter : is there anything else sir/madam?

Guest : no thanks!

REPEATING ORDER
Waiter/s : may I repeat your order sir/madam? 1 calamari ring, 1 sweet corn soup, 1 beef steak black
pepper sauce (medium-rare) and 1 banana split, is there anything else?

Guest : no thanks!

Waiter/s : wait a moment sir/madam, I will be back with your ordered.

Adjusting
Serving drink or beverage
SERVING THE APPETIZER
Waiter/s : excuse me sir/madam, thank you for waiting, and this is your calamari ring, please enjoy

Guest : thank you.

clear up
Waiter/s : excuse me sir/madam, have you finished?

Guest : yes.

Waiter/s : how was your calamari ring sir/madam?

Guest : good!

Waiter/s : excuse me sir/madam, May I clear up your plate ?

SERVING THE SOUP

Waiter/s : excuse me sir/madam, this is your sweet corn soup, please enjoy.

Guest : thanks!

clear up
Waiter/s : excuse me sir/madam, have you done/ have you finished?

Guest : yes.

Waiter/s : how was your sweet corn soup sir/madam?

Guest : good!

Waiter/s : excuse me sir/madam, May I clear up your bowl ?

SERVING THE MAIN COURSE

Waiter/s : excuse me sir/madam, this is your beef steak black pepper sauce, please enjoy!

Guest : thanks!

clear up
Waiter/s : excuse me sir/madam, have you done/have you finished?

Guest : yes!

Waiter/s : how was your beef steak black pepper sauce?

Guest : good!

Waiter/s : excuse me sir/madam, May I clear up your plate ?

clear up b&b plate

Waiter/s : excuse me sir/madam, May I clear up your Bread & Butter ?

crumbing down
Waiter/s : excuse me!

SERVING THE DESSERT

Waiter/s : excuse me sir/madam, this is your banana split, please enjoy!

Guest : thanks!

Clear up
Waiter/s : excuse me sir/madam, have you done/have you finished?

Guest : yes!

Waiter/s : how was your banana split?

Guest : good!

Waiter/s : excuse me sir/madam, May I clear up your plate ?

Giving bill
Waiter : excuse me sir/madam, how was your breakfast/lunch/dinner?

Guest : excellence!

Waiter : would you need anything else?

Guest : no thank you, may I get the bill, please?

Waiter : could you wait a moment please?

Waiter : excuse me sir/madam, this is your bill, how would you like to pay?

Guest : I’ll pay by card

Waiter : (TAKE THE CARD) wait a moment please

Waiter : excuse me sir/madam, could you mind to sign please!

Guest : TTD

Waiter : this your card and receipt sir/madam, thank you for your coming and I hope you will come
back again. Have a nice day!

Guest : thank,s

OLEH ;

(A.A GD MAYUN NARENDRA K. SST Par dan

Gusti Ayu Putu Ari Utami,S.Pd)