STANDARD PHRASEOLOGY {ROOM SERVICE FOOD DELEVERY}.

• Room service (ring the bell).

• Good morning/evening Mr. Smith.
• May I come in.
• Mr. Smith were would you like me to place your tray / trolley
• Sir yours order for (name the dish).
• Is there any thing I can get for you?
• Your check sir.
• Kindly call for clearance upon completion of your meal.

SERVICE SEQUENCE {RESTAURANT}

• Meet the guest.
• Greet the guest according to the day of the time.
• Assist the guest to the table.
• Pull the chair & make them sit comfortably.
• Ask for the choice of regular or mineral water bottle.
• Serve the water & offer the drink and food menu.
• After 5 min take down the order for beverage and food.
• Mention the delivery time of order to the guest.
• Serve the drinks first (if any).
• Mention the dish name while servicing to each guest on table.
• Present the check to the guest.
• Greet them again while they leave the restaurant.

GROOMING & HYGINE STANDARDS

• Staff should take bath regularly before reporting his or her shift.
• Need to shave everyday.
• Hair and nail should be cut & trimmed properly.
• Light deodorant should be used to avoid body odor.
• Well polished black shoes.
• Should wear only black socks with shoes.
• Should wear only white shirt with black bow or black tie and black trouser (for
male).
• White shirt with black tie and black trouser and black shoes (for female).
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