TABLE NAPKIN FOLDING AND PRESENTATION

For Silverwares, I have prepared

 Double Pocket
 French Pleat
 Diamond

While for Ceramicwares, I have prepared

 Lotus
 Pyramid
 Bishop’s Hat
 Birds of Paradise

And for the Glass, I have here

 Banana
 Fan with stand
 Candle

TABLE SET-UP PRESENTATION

In American Table Setting,

I have prepared

 Butter Spreader
 Dinner Fork; and
 Dinner Knife; for silverwares

And a water goblet for the glassware.

While for ceramicwares, I have prepared

 Pepper & Salt

 Bread Plate; and
 Show plate

And to complete my table set-up, I have here a (Insert table napkin folding)

In Russian Table Setting,

For silverwares, I have prepared

 Dessert spoon & Dessert Fork

 Butter Spreader
 Dinner Fork & Dinner Knife
 Fish Fork & Fish Knife
 Salad Fork & Salad Knife
 Soup spoon; and
  Appetizer fork
 Teaspoon

For the glass wares, I have prepared

 Water Goblet
 White wine glass
 Red wine glass; and
 Champagne glass

For Ceramicwares, I have prepared

 Sugar & Creamer

 Cup & Saucer
 Bread Plate

 Bouillon with under liner

 Appetizer Plate
 Salad Plate
 Fish Plate
 Dinner Plate; and
 Show plate

And to complete my table set-up, I have here a (Insert table napkin folding)

In French Table Setting

For silverwares, I have prepared

 Dessert spoon & Dessert Fork

 Butter Spreader
 Dinner Fork & Dinner Knife
 Fish Fork & Fish Knife
 Salad Fork & Salad Knife
 Soup spoon; and
 Appetizer fork

For glass wares, I have prepared

 Water Goblet
 White wine glass
 Red wine glass; and
 Champagne glass

For ceramicwares, I have prepared

 Bread plate; and

 Show plate
And to complete my table set-up, I have here a (Insert table napkin folding)

TABLE RESERVATION

*Ring three (3) times*…

Staff: Good Morning, this is STI Restaurant, how may I help you?

Guest: Hello, I would like to make a reservation please

Staff: Of course, ma’am/sir, may I know to whom is the reservation for?

Guest: I’m (Insert name)

Staff: Alright, so in that case is it okay if I get your personal information for reservation purposes?

Guest: Okay no problem

Staff: Okay ma’am/sir, so the reservation is listed under your name _______________. Can I get your
contact number please?

Guest: (Insert contact number)

Staff: May I know the date of your reservation as well as the time of your arrival please?

Guest: (Insert time and date of reservation)

Staff: Okay ma’am/sir, please hold on for a moment as I’m going to check the availability of your chosen
date. (Checking availability)

Staff: Thank you for waiting ma’am/sir, upon checking our system it seems that there is an available
table of your chosen date. May I know for how many persons is the reservation for?

Guest: Good for 2 persons

Staff: Do you have any table preference that you would like to take ma’am/sir? We have the center
table, by the window, near the pool, VIP Room

Guest: I would like to take the VIP Room please

Staff: For the VIP Room ma’am/sir, we will have an extra charge for that for at least 200 pesos, would
you like to take it?

Guest: Yes please

Staff: Okay ma’am/sir, to confirm your reservation I am going to repeat the reservation details. The
reservation is listed under (Insert name) and your contact number is (insert contact number). The
reservation will be on (insert date and time) good for 2 persons. You have also chosen a VIP room with
an extra charge of 200 pesos. Are all the details correct?

Guest: Yes that is correct

Staff: What mode of payment do you prefer ma’am/sir? Is it cash/credit card/ or check?
Guest: I would like to pay it in cash

Staff: Okay, please hold on for a moment as I’m going to process your reservation. (Processing
reservation). Thank you for waiting ma’am/sir, I have already reserved you a table. Do you have any
special requests that you would like to add?

Guest: None.

Staff: Okay ma’am/sir, thank you so much for booking with us. We are looking forward to seeing you
here. If you have any questions, changes or cancellations, please don’t hesitate to call us and inform us
ahead of time.

Guest: Thank you

TABLE SERVICE

Staff: Good morning, ma’am/sir, welcome to STI Restaurant, do you have any reservation?

Guest: Yes

Staff: Under whose name ma’am/sir?

Guest: (Insert name)

Staff: Okay ma’am/sir, please hold on for a moment as I’m going to check your reservation

(Checking reservation)

Staff: Thank you for waiting ma’am/sir, I have already confirmed your reservation. This way please.

(Leading the guest)

Staff: Please have a sit.

Guest: (Sits down)

Staff: Excuse me ma’am/sir, may I unfold the napkin for you?

Guest: Yes, sure

(Serve a complimentary bread)

Staff: Excuse me ma’am/sir, we offer a complimentary bread. Would you like to have a Foccacia or
baget?

Guest: I would like to have a baget please

(Serve a complimentary water)

Staff: Would you like to have a glass of water, ma’am/sir?

Guest: Sure

(Present the Menu)

Staff: Good day ma´am, here is our menu card for your selection. May I leave you to look at the menu?
I will be back for your order in a short while.

Guest: Yes, you may.

(Taking Orders)

Staff: Are you ready to place your order ma’am/sir?

Guest: Yes. I would like to have a (state orders). Is there anything else that you can recommend?

Staff: Well then, I recommend Panzanella our chef’s choice for appetizer, Pumpkin soups and veggie
Caesar salad. While for the main course, I highly recommend this ribeye steak best paired with a red
wine, and of course a moist chocolate cake for dessert.

Guest: Okay, I will take all of that.

Staff: May I repeat your order ma’am/sir, you ordered 1 Panzanella, 1 Pumpkin soup, 1 veggies Caesar
salad, ribeye steak with red wine, and 1 moist chocolate cake for dessert. Would that be all?

Guest: Yes, that would be all.

Staff: Do you have any food allergens ma’am/sir?

Guest: None

Staff: Okay ma’am/sir, May I take the menu card? Your food will be served within 15-20 mins. Would
that be alright?

Guest: Yes, no problem

(TABLE ADJUSTMENT)

Staff: Excuse me ma’am/sir, may I set the table?

Guest: Yes, you may

(SERVING THE FOOD)

Staff: Excuse me ma’am, here’s your

 Appetizer
 Soup
 Salad (Buss out show plate, bread plate & butter spreader)

Excuse me ma’am/sir, May I clear the table?

Guest: Yes you may

(Wine Presentation)

Staff: Excuse me ma’am/sir, I present to you the bottle of wine (Insert name of the wine). It contains

(Insert alcohol percent) (Vintage year) (Production) (Description)

 Would you like me to open it?

Guest: Yes

Staff: Here is the cork for your aroma evaluation.

Guest: (smells the cork)

Staff: Would you like to give it a taste ma’am/sir?

Guest: Yes please

Staff: How was the taste ma’am/sir?

Guest: It was great

Staff: Shall I serve your wine now?

Guest: Yes please

Staff: Here’s a bottle of your wine ma’am/sir, please enjoy.

(Serving Main Course)

Staff: Here’s your (Insert main course). Please enjoy the rest of the meal.

Staff: Excuse me ma’am, may I clear the table? (Buss out main course, and shaker) (CRUMB DOWN)

(Serving Dessert) (Buss out dessert spoon)

Staff: Excuse me ma’am/sir, here’s your (insert name of the dessert)

Guest: Thank you.

Staff: (Buss out dessert)

(COFFEE SERVICE)

Staff: Excuse me ma’am/sir, here’s your complimentary coffee. Would you like me to pour it?

Guest: Yes please

Staff: Enjoy your coffee

(BILL OUT)

Staff: Excuse me ma’am/sir, here’s your bill. How would you like to settle it? Would you like to pay it in
cash, or credit card?

Guest: Cash

Staff: May I have your payment please?

Guest: (Gives payment)

Staff: I received (state cash). I’ll be back for your change and your receipt.
Staff: Here’s your receipt ma’am/sir. May I assist you upon going out? (Assist chair)

Guest: Yes

Staff: This way to the exit ma’am/sir.

Thank you for dining with us ma’am/sir, we hope to see you again.

Guest: Thank you

ROOM SERVICE

Telephone rings three (3) times…

Room Service Department Staff: Hello Good Morning, this is room service department how may I help
you?

Guest: Hello, I would like to order food for breakfast.

Staff: May I confirm your name and the room number please?

Guest: (State name & room number)

Staff: May I know the specific time of delivery do you prefer ma’am/sir? For immediate, the serving will
take 15-20 minutes.

Guest: I would like to have an immediate breakfast.

Staff: Alright Mr./Ms. ________, how do you like your breakfast ma’am/sir? We offer Filipino Breakfast,
American Breakfast, and Continental Breakfast.

Guest: I would like to have a continental breakfast please.

Staff: For continental breakfast ma’am/sir, we have … (State continental breakfast menu)

Guest: I’ll take the ________ Breakfast please.

Staff: Noted ma’am. Before anything else, do you have any food allergens?

Guest: None.

Staff: Noted. Is there anything else that you would like to add?

Guest: I guess that’s all.

Staff: Okay ma’am/Sir, so your order is ______________ with a complimentary drink of coffee. Is that
correct?

Guest: Yes, that’s correct.

Staff: Okay please hold on for a moment as I’m going to process your order.

(TOTAL THE ORDERS)

Staff: Thank you for waiting ma’am/sir, so the total amount of your order is 499 pesos. How would you
like to settle your payment ma’am? Would you like to pay it in cash/ card/ or charge to room?

Guest: I would like to settle it through charge to room.

Staff: Noted. To confirm your order, I am going to repeat the details. So, the order is made under the
name of Mr./Ms. _______ with a room number of 102. You ordered a continental breakfast
___________ with a complimentary drink of coffee. The total amount is 499 pesos and will be paid
through charge to room. Are all the details, correct?

Guest: Yes

Staff: Okay, thank you for calling room service department. Your order has been confirmed. Your
breakfast will be delivered as soon as possible.

(PREPARE ORDER)

Room Service Attendant: (Knock 3 times) Room Service

(Knock 3 times) Room Service

(Knock 3 times) Room Service

Guest: Come in

Attendant: Good Morning ma’am/sir, I am Kizzie Mae Gonato, your room service attendant. Where do
you want to place your food ma’am/sir? On your bed or at the table?

Guest: At the table

Attendant: For your complimentary drinks, you have a water and a coffee. While for your continental
breakfast ma’am/sir, you have 2 slices of bread with jam. Would you like me to uncover it for you?

Guest: Sure

Attendant: Excuse me ma’am/sir, can you please sign these here?

Guest: *Signing*

Attendant: Here’s the copy of your receipt ma’am/sir. May I know when is your preferred time for me to
clean the soiled dishes?

Guest: After an hour.

Attendant: Okay ma’am/sir, before I am going to leave, is there anything else would you like me to assist
with?

Guest: None, thank you.

Attendant: Thank you ma’am/sir, if you have any request, please don’t hesitate to call the room service
department. Please enjoy your meal.

Guest: Thank you

(BUSS OUT)

Room Service Attendant: (Knock 3 times) Room Service

(Knock 3 times) Room Service

(Knock 3 times) Room Service

Guest: Come in

Attendant: Good morning, ma’am/sir, I am here to clean out the soiled dishes.

Guest: Okay, thank you.

Attendant: Excuse me ma’am/sir, I am done cleaning your table. Is there anything else I can do for you?

Guest: None

Attendant: Okay ma’am/sir. If you have any request, please feel free to call us anytime. Have a nice day.