Welcoming and Greeting the Guest

 With Reservation
Server: Good afternoon, Sir/Ma’am. Welcome to El Ciudad de Madrid Restaurant. May I ask if you have
any reservation?
Guest: Yes, I have.
Server: May I get your name please?
Guest: (state your name) check on the reservations list.
Server: We have prepared a nice table for you Sir/Ma’am.
 Without Reservation
Server: Good afternoon, Sir/Ma’am. Welcome to El Ciudad de Madrid Restaurant. May I ask if you have
any reservation?
Guest: I don’t have.
Server: Let me check sir, if there is available table for you. Table for how many Sir/Ma’am?
Guest: For one.
 When There is Available Table
Server: We are happy that there is available table for you.
 When There is No Available Table
Server: We are sorry to inform you that there is no available table right now. May we ask you would be
willing to wait? We’ll get attention when there will be available table for you.
 Assist Guest to their Tables
Server: This way Sir/Ma’am.
Server: Is this table alright to you Sir/Ma’am?
Guest: Yes. Thank you!
 Seat the Guest
Server: Please have a seat, Sir/Ma’am.
 Unfolding the Table Napkin
Server: Excuse me Sir/Ma’am, may I unfold the table napkin for you? (right side of the guest)
Guest: Sure.

 Serving Water
Server: Would you like to have a glass of water, Sir/Ma’am?
Guest: Yes Please!
Server: Excuse me Sir/Ma’am. (pour water ¾ full on the right side of the guest)

 Presenting the Menu

Server: Excuse me Sir/Ma’am. Here is our menu for your selection.
 Order Taking
Server: Excuse me Sir/Ma’am, may I take your order? (left side of the guest)
Guest: May I have ___________________for my appetizer, and _________________ for my soup.
_____________ for salad and________ for my main course. _______________ for my dessert.
Server: Our _________________ is usually cook for 20 minutes, are you willing to wait Sir/Ma’am?
Guest: Yes, it’s ok.
Server: Is there anything else you want to add Sir/Ma’am?
Guest: None.
Server: May I repeat your order Sir/Ma’am? You ordered _______________ for your appetizer and
___________________ for your soup, ________________ for your salad, and ______________ for your
main course, and ___________for dessert. Is that correct?
Guest: Yes. Thank you.
 Upselling/ Suggestive Selling
Server: Would you like to try our _________ to compliment to your dish?
Guest: Yes sure. I’d like to have that.
Server: Would be that all?
Guest: Yes.
Server: Would you like to serve your wine after the main course?
Guest: Yes. I’ll give you a signal.
Server: Okay Sir/Ma’am. Would you like to have serve your bread now?
Guest: Sure.
Server: Excuse me Sir/Ma’am. I’ll be back to serve your bread.
 Serving the Bread
Server: Excuse me Sir/Ma’am, here is your bread. (serve on left side of guest)
Guest: Thank you.
Server: Do you need anything else Sir/Ma’am?
Guest: No, I’m alright.
Server: I’ll be back to get your order.
 Complete Table Set-Up
 Serving Appetizer
Server: Excuse me Sir/Ma’am, here is your ______________ for appetizer. Enjoy your meal Sir/Ma’am.
(serve on left side)
Server: Excuse me Sir/Ma’am. May I clear your soiled dish?
Guest: Yes please.
Clear food (scrape, segregate, and stack)
 Serving Soup
Server: Excuse me Sir/Ma’am, here is your ______________ for soup. Enjoy your meal Sir/Ma’am. (serve
on left side)
Server: Excuse me Sir/Ma’am. May I clear your soiled dish?
Guest: Yes please.
Clear food (scrape, segregate, and stack)
 Serving Salad
Server: Excuse me Sir/Ma’am, here is your ______________ for appetizer. Enjoy your meal Sir/Ma’am.
(serve on left side)
Server: Excuse me Sir/Ma’am. May I clear your soiled dish?
Guest: Yes please.
Clear food (scrape, segregate, and stack)
 Serving Main Course
Server: Excuse me Sir/Ma’am, here is your ______________ for main course. Enjoy your meal Sir/Ma’am.
(serve on left side)
Server: Excuse me Sir/Ma’am. May I clear your soiled dish?
Guest: Yes please.
Clear food (scrape, segregate, and stack)
 Presenting Wine
Server: Excuse me Sir/Ma’am, I’m your wine somelier for today, may I present to you your order of
__________________with a very good vintage year of__________, with a (number of alcohol per volume).
It has (number in mL) with a very good fragrant of_________ in (country made). Should I open it
Sir/Ma’am?
Guest: Yes please.
(open the wine)
Server: Here is your cork for your confirmation. Would you like to try it now?
Guest: Yes.
(Serve the wine)
(See, Smell, Swirl, Sip and Summarize)
Server: Enjoy your meal Sir/Ma’am. Please all me if you need any assistance.
 Crumbling Table
Server: May I clear your soiled dish Sir/Ma’am?
Guest: Yes please.
(Buss out show plate, bread and butter plate, condiments, after main course is eaten.)
 Pulling Down The Dessert Utensils
 Serving of Dessert
Server: Excuse me Sir/Ma’am, here is your ______________ for dessert. Enjoy your meal Sir/Ma’am.
(serve on left side)
Server: Excuse me Sir/Ma’am. May I clear your soiled dish?
Guest: Yes please.
 Billing/ Guest Payment
 Bidding Goodbye
(wait for the hand signal of the guest)
Server: Excuse me Sir/Ma’am here is your bill (step backward)
Server: How would you like to pay your bill? Is it a cash or credit card?
Guest: Cash/Credit Card
Server: I receive (number of bill). I’ll be back for your change.
Server: Here is your change Sir/Ma’am.
Server: Thank you for coming El Ciudad de Madrid Restaurant, Sir/Ma’am. Hope you enjoy your staying
with us. We look forward for your next visit and have a nice day.