1.

Welcoming the guest R

2. Leading the guest to his table
3. Introduce yourself (lay down napkin) R
4. Presenting the wine list R
5. Pouring water R
6. Taking guest order for aperitif R
7. Serving aperitif and bread R aperitif & L bread
8. Presenting the menu for food R
9. Taking guest order- REPEAT ORDER R
10. Correcting cover R & L
11. Serving food
 Appetizer L
 Soup R
 Salad L
 Main course L
12. Serve wine R
13. Bus-out R
14. Crumbling down R & L
15. Prepare the dessert spoon and fork for dessert
16. Serve dessert L
17. Changing the linens
18. Presenting the bill R
19. Bidding goodbye

Suggestive selling phraseology

Appetizer- would you like to try our spicy buffalo wings it is very hot which will make any pepper lover
cry.

Soup- Would you like to have our tasty cream and corn soup which is very nutritious for you.

Salad- Would you like to try our green vegetable salad freshly picked and organic which came from our
very own garden

Main course- would you like to try our juicy beef steak which is low in fat and high in protein to give you
more energy

Dessert- Would you like to try our delicious black forest cake that uses low sugar and natural sweeteners