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Guest Welcoming and Seating Procedures

This document provides instructions for welcoming and seating guests at a dining establishment. It outlines steps such as being familiar with the seating arrangement, greeting guests with a smile and their name if known, showing guests to their table, informing them politely if no table is available and directing them to a waiting area, ensuring reservations are prepared in advance, asking politely about the size of their party, assisting guests in being seated and providing menus, and recording guest information in a logbook. The goal is to make guests feel welcomed and comfortably seated.

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Millen Lagana
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833 views12 pages

Guest Welcoming and Seating Procedures

This document provides instructions for welcoming and seating guests at a dining establishment. It outlines steps such as being familiar with the seating arrangement, greeting guests with a smile and their name if known, showing guests to their table, informing them politely if no table is available and directing them to a waiting area, ensuring reservations are prepared in advance, asking politely about the size of their party, assisting guests in being seated and providing menus, and recording guest information in a logbook. The goal is to make guests feel welcomed and comfortably seated.

Uploaded by

Millen Lagana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
  • Welcoming and Seating the Guests: Introduction slide showing the primary focus on welcoming and seating guests.
  • 1. Setup Familiarization: Instructs staff to be familiar with the dining room setup and table reservations.
  • 2. Guest Approach: Guides how to approach and greet the guests at the entrance.
  • 3. Lead the Way: Directs on escorting the guests to their table.
  • 4. Handling Full Tables: Explains procedures when tables are unavailable and the guests need to wait.
  • 5. Reserving Tables: Details necessary actions for guests with table reservations.
  • 6. Group Arrangements: Guidelines for handling group arrivals and seat arrangements.
  • 7. Escorting to Table: Instructions on physically leading guests to their table safely and courteously.
  • 8. Endorsing to Staff: Procedures for handing off guests to the waiter or captain for seating.
  • 9. Seating Assistance: Details how staff should assist guests in seating and adjusting chairs.
  • 10. Napkin Service: Describes assisting guests with neatly unfolding their napkin post-seating.
  • 11. Logbook Recording: Outlines recording guest information in the logbook for future reference.

WELCOMING And

SEATING THE
GUESTS
1. Be familiar with the set up
in the dining room. Find out
what tables are designed for 2,
3 or 4 people and which ones
are reserved for those with
reservation.
[Link] at the outlet entrance.
Approach the guest, look at each one and
greet them with a smile.
Mention their name and position (if
known).
Say:
“ Good morning Mr. Santos. Welcome to
our Coffee Shop. May I suggest a table for
you?”
[Link] outstretched,
show the way to the table and
say:
“ This way please”.
4. Ifthere is no available table, tactfully inform the
guests and advise them to wait at the lounge.
Graciously look at the host and the guests as you
say; “ I’m sorry sir/maam but all seats have been
taken. Do you mind waiting at the lounge and I’ll
call you once a table would be available.
Do not say “We are full as there might be seats
that will soon be vacated.
Have a waiting lounge for waiting guests to
make them comfortable while waiting.
5. If
the guest has a reservation, make sure his
table is prepared in advance. Tell the host:
“We have prepared a nice table for your party
Mr./Mrs.________
this way please”.

Avoid asking: “Do you have reservations?”


This sounds offensive for many guests.
6. If the guests come in groups, ask:
“How many are we expecting in your
party?”

Rather than say:


“How many are you? Or do you have
companions?”
[Link] guests towards the table.
Walk a little ahead of them when
escorting them to their table. As you
approach the table ask them:

“ Will this table be alright for you


ladies/sir?”
8. Endorse them to the captain or waiter and assist them in
getting seated .
If the waiter is on standby, tell the guests:

“Our waitress, Brenda will attend to you Madame.”


If the waitress is still busy, say:
“Our waiter will be with you in a short while madame/sir.

Give them a copy of the menu and say:


“ Would you like to review the menu now while you wait?”
9. Waitress or Captain Waiter shall assist
the guest in getting seated by pulling the
chair a little away from the table to allow
the guest to get in, then by pushing the
chair back towards the table to make the
guest get seated comfortably.
10. Once the guest get seated, the waiter
may assist in unfolding the table napkin
on the lap of the guest.

Be careful not to touch the guest.


11. Record in the receptionist logbook
the number of guests and their time of
arrival, other remarks like age, group
or nationality This forms part of the
customer data base.

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