Directions: Read the items

carefully. Encircle the letter of the

correct
answer.
1. First thing to do in the room
service in telephone conversation.
a. State room service dept. and
greet the caller.
b. Answer the telephone on the first
ring.
c. Repeat and confirm the order of
the guest
d. Thank and bid Goodbye
2. Which skills a room service staff
must have?
a. Ability to communicate
Directions: Read the items
carefully. Encircle the letter of the
correct
answer.
1. First thing to do in the room
service in telephone conversation.
a. State room service dept. and
greet the caller.
b. Answer the telephone on the first
ring.
c. Repeat and confirm the order of
the guest
d. Thank and bid Goodbye
2. Which skills a room service staff
must have?
a. Ability to communicate
LESSON 1: QUIZ IN “ROOM SERVICE”
4TH QUARTER
1. Which is the appropriate manner in which to move a room service cart over obstacles such as
elevator tracks and vacuum cords?

 Pull, lifting the leading pair of wheels over the problem area.

 Tables are not used for room service.

 The faster the table is going, the better.

 Push gently from a low angle.

2. No room service waiter should ever:

 Call concierge for any reason whatsoever.

 Take a guest's laundry to housekeeping upon request.

 Drink leftover mimosas when picking up the morning's dirty dishes.

 Assist with luggage when asked by a bellman.

3. Which of the following items does not relate to room service?

 Post-modern deconstruction

 Hot food hot, cold food cold

 High priced soda

 Pre-orders
4. Which item would NOT be found in a room service waiter's pocket?

 Door stop

 Wine key

 De- crumber

 Room key
5. A good place for a nap after the morning rush is:

 On the front lawn so you aren't reported missing.

 Top floor, in front of the fire escape.

 No naps allowed -- one should be polishing silverware, folding napkins, etc.

 A used guest room that housekeeping plans to clean last.

6. Which of these jobs is done by a room service waiter?

 Tray pick-up

 Baggage claim

 Evening turndown

 Pedicure

7. The addition of which condiments or seasoning is required with all orders of eggs?

 Ketchup
  Salt and pepper

 Butter

 Cutlery
8. What is a common misconception people hold regarding room service waiters?

 They have many provocative stories to tell

 They have cats that eat watermelon

 They are fond of the color yellow

 They hate rodeo clowns

9. What is the name of the process of wiping-down the filthy, greasy, yet unused ketchup bottles by
room service employees?

 Re-work

 Rocket science

 An honor

 Unnecessary -- just throw them out

10. "Breaking down tables" refers to:

 Disassembling the moving parts of a table in order to thoroughly clean each and every one of them.

 Theoretically deconstructing what it really means to be a table.

 The hourly ritual of destroying tables with baseball bats.

 The sorting out of an order's contents once it has been eaten, picked up and brought back to the room
service area.
11. First thing to do in the room service in telephone conversation.
a. State room service dept. and greet the caller. b. Answer the telephone on the first ring.
c. Repeat and confirm the order of the guest d. Thank and bid Goodbye
12. During the room service telephone conversation, what you should get from the caller?
a. Room number b. Television c. Pillow d. Favorite pet
13. One way to settle the bill of the guest is in ____________
a. Cash b. promissory note c. forcing d. begging
14. In the room service procedure, which of the following is the additional services?
a. Sleeping outside the door b. Fill the water goblet
c. Eating together with the guest d. Using guest’s comfort room.
15. Which skills a room service staff must have?
a. Ability to communicate

b. Imaginative
c. Artistic
d. Writer
3. An order form should have
the following Except:
a. Date
b. Name/ room number
c. Time of order
d. Time of delivery
4. The trolley/ tray should then
be filled with one of the
following:
a. Cabinet
b. Flower vase/ centerpiece
c. Shoebox
d. Soap
5. During the room service
telephone conversation, what
you should get from the
caller?
a. Room number
b. Television
c. Pillow
d. Favorite pet
6. One way to settle the bill of
the guest is in ____________
a. Cash
b. promissory note
c. forcing
d. begging
7. Which is not part in taking
order of the guest?
a. Listen and write the order of
the guest
b. Do the suggestive selling
c. Repeat the order and confirm
for the finalization
b. Imaginative
c. Artistic
d. Writer

ANSWER KEY

1. Pull, lifting the leading pair of wheels over the problem area.

2. Drink leftover mimosas when picking up the morning's dirty dishes.

3. Post-modern deconstruction

4. De-crumber

5. No naps allowed -- one should be polishing silverware, folding napkins, etc.

6. Tray pick-up

7. Salt and pepper

8. They have many provocative stories to tell

9. Re-work

10. The sorting out of an order's contents once it has been eaten, picked up and brought back to
the room service area. The sorting out of an order's contents once it has been eaten, picked up
and brought back to the room service area.

11. . State room service dept. and greet the caller

12. Room number

13. Cash
14. Fill the water goblet

15. Ability to communicate