JOB SHEET

ROOM SERVICE

Name : Genta Frima Hindryawan

Class : XI TATA BOGA 2
Date of USK : Sabtu,27,Mei,2023

I. Task Activity :
 Communicate by phone
 Provide Tray Set Up
 Sequence of Room service

A. Activity Communicate by phone

OT: Room service, good morning! this is _ speaking. How may i help you?
Guest: I want to order Indonesian breakfast
OT: May i know your name and your room number, please?
Guest: Okay i'm _ at room 504
OT: Okay mrs, so your menu is Indonesian breakfast, you ordered seafood fried rice and orange
juice, do you want some coffee or tea?
Guest: I want to order one americano, please
OT: Okay, mrs. i repeat your order one seafood fried rice, orange juice and one americano. Your
order will come in 15 minutes. The total amount of your order is

one thousand twenty rupiah would you prefer to pay it on cash or charge it your room?
Guest: Just charge it to my room, please
OT: Okay mrs, is there anything else that i can help you?
Guest: No, thanks
OT: Okay mrs, thank you for calling. Have a nice day!

B. Activity Provide Room Service

Breakfast Menu :

 Continental breakfast

Orange juice
*
All varian bread
s/w butter and pineapple jam
*
Coffee
  Indonesian Breakfast

Orange Juice
*
Fried Rice
Seved with Sunny side up
*
Hot Tea

LAY OUT

Continental Breakfast Indonesian Breakfast

 II. EQUIPMENT PLAN
No. Equipment Name Spesification Volume
1. Lenan
a) Napkin Flanel 1

2. Table Accesoris
a) Flower Vas
Iron,Ceramic
b) Salt & Paper Shaker 1
c) Food Cover
3. Chinaware
a) Dinner Plate
1
b) Tea & Coffee Pot
Ceramic
c) Tea & Coffee Cup and Saucer
d) Sugar Dish
4 Cutleries
a) Dinner knife
1
b) Dinner fork Stainless Steel
c) Tea spoon
Glassware
5 Glass
a) Water Goblet 1
Other
6 Wood
a) Tray Bill 1

C. SEQUENCE OF SERVICE

Waiter: Good morning, room service 3x (knocking)

(open the door)

Waiter: i'm _ and here's your room service order.

Guest: Good morning, too

Waiter: May i come in?

Guest: Yes, please get inside

Waiter: Thank you mrs, shall i leave on your table, please?

Guest: Yes, please

Waiter: There is a seafood fried rice, orange juice, mineral water, and your coffee.

waiter : mrs this is your bill

Waiter: Thank you for ordering from in room dining, is there anything else i can do for you?
 Guest: No, thanks

Waiter: Okay mrs, may i know what time we can clear up your breakfast?

Guest: At ten o'clock, please

Waiter: Okay mrs, please enjoy your meal!

Guest: Thank you

(Knocking)

Waiter: Excuse me, room service 3x

(Open the door)

Waiter: May i clear up your table, please?

Guest: Sure

Waiter: May i come in?

Guest: Yes, please

(Clear up)

Waiter: Excuse me, mrs i've finished clear up your table

Guest: Okay, thank you

Waiter: My pleasure, have a nice day!

Guest: Have a nice day too!

No. Conversation DELETE !!!

1. Taking Order (The Conversation available below) : 5 minutes
A. Room Service : “ Good morning, Room Service. This is Salsa,
How may I help you?”
B. Guest : “Good morning, Salsa. I’d like to have my breakfast
delivered to my room, please.
C. Room Service : “Certainly, Madam. May I know
your name and your room number, please?”
D. Guest : “My Name is Syifa and it is room 48
E. Room Service : “What would you like to order for your
breakfast, Mrs. Syifa? We have Indonesian Breakfast, Continental
Breakfast, and American Breakfast.”
F. Guest : “Err I’m very hungry now and would like
to have a slight breakfast. Do you have any sugesstions?”
G. Room Service : “Very well, if you’d like a slight
breakfast, then we suggest you order the Continental
Breakfast.

Room Service : “Very well, if you’d like a slight breakfast, then

we suggest you order the Indonesian Breakfast.”
H. Guest : “May I know what is included in the Continental
Breakfast, please?”
 Guest : “May I know what is included in the Indonesian
Breakfast, please?”
I. Room Service : “Sure, Madam. We have orange juice
or some juice, wheat bread with peanut jam, and for
the beverage you can choice tea or coffe.”

Room Service : “Sure, Madam. We have orange juice

or some juice, Fried Rice, Soto Betawi, and
for the hot beverage you can choice coffe or tea.”
J. Guest : “Okay, I’d like to have the Continental
Breakfast, please?”

Guest : :Okay, I’d like to have the Indonesian Breakfast, please?”

K. Room Service. : “How do you like your juice and hot
beverage, Madam?”

Room Service : “How do you like your juice and beverage,

Madam?”
L. Guest : “I’d like for orange juice and coffe, please.”

Guest : “I’d like for mango juice and tea, please.”

M. Room Service : “Very well, your total is Rp.
160.000 and it will be charged to your
emenities account.”
N. Guest : “That’s no problem.”
O. Room Service : “You’re order will be delivered to your room
as soon as its already. Enjoy your meal Mrs. Syifa.”
P. Guest : “Thank you.”
2. Copy orders to Captain Order 2 minutes
3. Setting up tray or trolley 5 minutes
4. Take orders to the room 15 minutes
5. Enter the guest room while knocking the door and saying “Room 25 minutes
Service”
A. Greetings
Room Service : “Hello, Good morning
madam/sir. How are you today?
Guest : “Good morning, im good today.”
Room Service : “This is your Continental
Breakfast. Where should i put this? Do you want me
to set up or not?”

(Room Service : “This is your Indonesian Breakfast.

Where should I put this? Do you want me to set up or
not?”)

Guest : “Put on the table, and yes set up please.”

Room Service : *Set up the menu* Well madam, this
is your Continental Breakfast there are one glass of
orange juice, wheat bread with peanut jam, and for
the hot beverage is one glass of coffe. Would you like
anything else, Madam?
(Room Service : *Set up the menu* Well madam, this
is your Indonesian Breakfast there are one glass of
mango juice, Fried Rice, Soto Betawi, and for the hot
beverage is one glass of tea. Would you like anything
else, Madam?”)

Guest : “Nope, thank you.”

Room Service : “Well madam, would you like to take
your bill now?
Guest. : “Yes, please.”
Room Service : “Excuse me madam, this is your bill.
Would you like to pay it through cash or debit carrd?”
Guest. : “I’d like pay with the debit carrd,
please.”
Room service : “Here’s, madam.”
Guest : “Thank you.”
Room Service : “Well madam, I’ll be back until 1
hour to clear up your menu. Hope you enjoy your
meal.
Guest : “Alright, thank you.”
 Until 1 hour
Room Service : * Knocking the door* “Room
service”
Guest : * Open the door and let room service in*
Room Service : “Good morning, Madam. Have you
finish your meal?
Guest : “Good morning, yes im done”
Room Service : “Well madam, may I take your
plate and cleap up it now?”
Guest : “Yes, clear up please.”
Room Service : * Clear up* “How abaout your
meal, madam?”
Guest : “That’s tasty really good!”
Room Service : “Thank you madam. Did you
need anything else?”
Guest : “No, I’ve got all the I want, thank you.”
Room Service : “Alright madam, thank you and
have a good day!”
Total 52 minutes