•Taking order

W: Thank you for calling, Whiteglow Restaurant. May I help you? (Terimakasih sudah
menelepon, dengan Restoran Whiteglow. Ada yang bisa saya bantu?)

A: I want to make a reservation for four. (Saya ingin membuat reservasi untuk empat orang.)

W: Alright, is it for toafternoon? (Baik, apakah reservasinya untuk malam ini?)

A: Yes, please. (Iya)

W : What time would you like the reservation for? (Untuk jam berapakah reservasinya?)

A: I’d prefer 12:00(Jam 12:00)

W: Fine, I have a table for four for toafternoon at 12:00, if you would just give me your name
(Baik, saya sediakan meja untuk empat orang untuk siang ini. Jika bersedia silahkan beritahu
nama anda)

A: It’s Adelia .

W: Alright, madam. Adelia, see you toafternoon at 12:00! (Baiklah nyonya Adelia, sampai
jumpa pukul dua belas siang!)

A: Great, thanks for the help! (Baik, terimakasih atas bantuannya!)

• table reservesion
Naomi:Hello good morning,Top restaurant,Naomi speaking .How many i help you?
Mita: Hello morning,i would like have a reservation for lunch.
Naomi:Just one moment please have mam,while i see what we have available
Mita:sure
Naomi:i'm sorry to keep you waiting mam
Mita: No problem
Naomi:we have table for lunch,a table for many guest mam?
Mita: for two person
Naomi:may i have your name and mobile number please!
Mita:may name is Mita and number mobile phone is 2468
Naomi: would you like a spesial request for table reservation?
Mita: mau i have indoor place please
Naomi: sure maam,what time would like for the reservation?
Mita: at 12.00 pm
Naomi: ok maam,may i reapet the reservation details a table for two this afternoon,on
Sunday 10 june at 12.00 pm in the name of Mrs Mita and tour telephone number is 2468 is
that details correct?
Mita:yes,of course
Naomi: thank you very much for calling Mrs Mita ,we look forward to seeing you then have a
great day a head.
•Handling complaint
S: these are you orders miss a friend rice and a glass of juice
D: excuse me waiters
S: yess, miss what can i do for you ?
D: im sorry but this is not like what i have ordered would you mind telling me who’s the
cheff?
S: im so sorry sir,is there only problem with your order
D: yeah, i think there is something wrong abaut the food the still remember what i’ve
ordered
S: okay miss, let me repat your order,you ordered frice rice and a glass of avocado juice
D:yes,but as you can see,i ordered fried rice and glass of avocado,but the fried rice was spicy
and it was not to my taste
S:I really apologize for this convenience miss,allow me to get you with the new one
D:that’s alright, this restaurant has been running for so long i just don’t expect that such
thighs happen here
S: im so sorry miss, I apologize on be helf on my cheff
D: okay, no problem, just make sure that such thigs will not happen again
S: alright miss,thank you for your kidness
D:I would apreciate if you can replace if with the new one
S:absolutely miss,please wait a moment
D:ok thanks
S:you are welcome miss

• Handlling bill

C:Excuse me mrs
W:Yes mrs
C:Can i have my bill?
W:Here’s your bill mrs.how do you want to pay for it? You can pay with manfiri creadit
card,BNI creadit card.
C:Could i pay with bri creadit card?
W:I’m sorry mrs, wedont accept Bri creafit card
C:It’s ok i will pay by BNI Creadit card.
W:Thank you mrs
C‘:Yes,your welcome.