Name: Date: August 04, 2022

Trainer: Ms. Santos Course: Housekeeping NCII

Training Center: St. Michael Career Focused Enhancement Inc. Batch: 2

TASK SHEET 2

1. Search and write in a bond paper the hotel codes, rules and regulations ( you can write in ms. word
and print)

HOTEL CODES

Codes used in hotel listings

** Information on hotel amenities is deemed accurate, but should be confirmed when reservations are
made.

 A=AAA discount available 

 B=Complimentary breakfast
 C=Complimentary coffee
 D=Complimentary evening cocktail
 E=European style hotel
 F=Free local phone calls
 FP=Fireplaces
 G=Parking available
 H= Complimentary use of health facilities Codes used in hotel listings
 HL=Historic landmark
 I=In-room appliances-coffee maker, iron/ironing board, and hairdryer
 J=Complimentary use of Pennhealth facilities
 K=Kitchen facilities
 L=Complimentary local transportation shuttle (as available)
 M=No maid service
 N=Complimentary daily newspaper
 NRHP=National Register of Historic Places
 O=Only accommodations are shared baths Codes used in hotel listings
 P=Indoor Pool
 Q=Evening Snacks
 R=Reserved rooms for NWAV 24
 S=Some accommodations are for shared baths
 T=Complimentary afternoon tea
 U=Complimentary center city shuttle service
 V=Valet parking available
 W=Complimentary wine and cheese
 WD=Washer/dryer available
 X=Free Codes used in hotel listings
HOTEL RULES AND REGULATIONS

Hotel rules / House rules are management policy or agreements between the guest and the hotel. Usually,
these policies are mentioned on the guest registration card which is signed by the guest at the time of
check-in. In Addition to this, a copy of rules and regulation is also kept in all guest rooms for guest to read
and understand the management policies. This can also include the local government policies which have
to be followed by the guest.

Hotel Rules And Management Policies

1. TARIFFS - The tariff is for the room only and is exclusive of any government taxes applicable Meals
and other services are available at extra cost. To know your room tariff, please contact the Duty Manager,
guest registration forms must be signed on arrivals.

 2. SETTLEMENT OF BILLS - Bills must be settled on presentation, personal cheques are not accepted.

3. Company's Linen On Guest's Luggage And Belongings In the case of default in the payment of dues
by a guest, the management shall have the linen on their luggage and belongings and be entitled to detain
at the same time;and to sell or auction such property at any time without referring to the guest.

 4. Check-in Please present your ID card, Passport or Temporary Residence Card upon Check-in. By
Law visitors must present personal documents for hotel records. These documents will be returned upon
departure.

5. Departure - Most hotels require that travelers check out by 11:00 a.m. or noon so housekeepers have
time to clean rooms for the next guest. - Inform the reception if you wish to retain your room beyond this
time. The extension will be given depending on the availability.

6. Luggage Storage Subject to availability of the storage space, the guest can store luggage in the
luggage room, at the guest's sole risk as to loss or damage from any cause, Luggage may not be stored
for a period of over 30 days.

7. Guest's Belongings Guests are particularly requested to lock the door of their rooms when going out or
going to bed. For the convenience of the Guest, electronic safety lockers are provided in the room to store
any valuables.

 8. Pets Mention your policy for Pets ( allowed or not- allowed )

9. Hazardous Goods Bringing goods and/or storing of raw or exposed cinema films, or any other article of a
combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is
prohibited.

10. Damage Property The guest will be held responsible for any loss or damage to the hotel property
caused by themselves, their guests or any person for whom they are responsible.

 11. Management's Rights It is agreed that the guest will conduct him/ herself in a respectable manner and
will not cause any nuisance or annoyance within the hotel premise.

12. Relation between Management and Guest Nothing herein above shall continue or be deemed to
constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any
part of portion thereof, in favor of any Guest or resident or visitor, and the Management shall always be
deemed to be in full and absolute possession of the whole of the hotel premises .

13. Government rules and regulations and application of laws Guest are requested to observe, abide by
confirming to and be bound by all applicable acts and laws and Government rules and regulations in force
from time to time.

14. Photographs and Video's Using photographs and video's taken in the hotel for commercial or public
purposes is illegal. Those who do so will be subject to prosecution.