Essential

Question
Why is rules and
regulations
important to
businesses?
Let us Learn

Hotel rules are

management policy
or agreements
between the guest
and the hotel.
Usually these
policies are
mentioned on the
guest registration
card which is signed
by the guest.
Educational
guest
When do guests sign
At the time of
the “guest check in
registration form”?
1. A= AAA discount available
2. B = Complimentary
breakfast
3. C = Complimentary coffee
4. D = complimentary evening
cocktail
5. E = European style hotel
Codes Used
6. F = Free local phone class
7. FP = Fireplaces in Hotel
8. G = Parking available
9. H = Complimentary use of
health facilities
Listings
10. HL = Historic Landmark
11. I = In-room appliances-coffee
maker, iron/ironing board, and
hairdryer
12. J = Complimentary use of
Pennhealth facilities
13. K = Kitchen facilities
14. L = Complimentary local
transportation shuttle (as
available)
Codes Used
in Hotel
15. M = No maid service
16. N = Complimentary daily
newspaper

Listings
17. NRHP = National Register of
Historic Places
18. O = Only accommodations are
shared baths
19.P = Indoor Pool
20. Q = Evening snacks
21. R = Reserved rooms for NWAV
24
22. S = Some accommodations are
for shared baths
23. T = Complimentary afternoon
tea
24. U = Complimentary center city
Codes Used
shuttle service
25. V = Valet parking available
26. W = Complimentary wine and
in Hotel
cheese
27. WD = Washer/dryer available
28. X = Free
Listings
Define the following
terminologies.
1. Cleaning in Progress
2.Do not Disturb
Activity 1
3. Sleep-out
4. Vacant and Ready
5. Skipper
 Room Status
Terminology/Definitions for
Hotels

During the guest

stay, the housekeeping
status of the guest
room changes several
times.
 Room Status
Terminology/Definitions for
Hotels
Changes in this status should be
promptly communicated to the front
office. Maintaining timely
housekeeping status requires close
coordination and cooperation between
the front desk and the house keeping
department.
Room Status Terminology/Definitions for
Hotels
1. Occupied: A guest is currently occupying in
the room.
2. Stay Over: The guest is not expected to check
out today and will remain at least one more
night.
3. On-change: The guest has departed, but the
room has not yet been cleaned and ready for
sale.
4. Do not disturb: The guest has requested not
to be disturbed.
Cleaning in Progress: Room attendant is
currently cleaning the room.
5. Cleaning in Progress: Room attendant is
currently cleaning the room.
Room Status Terminology/Definitions for
Hotels
6. Sleep-out: A guest is registered to the room,
but the bed has not been used.
7. Skipper: The guest has left the hotel without
making arrangements to settle his or her
account.
8. Vacant Dirty: Unoccupied room needs to be
cleaned.
9. Out of Order (OOO): Rooms kept under out of
order are not salable and these rooms are
deducted from the hotels inventory. A room may
be-out –of-order for a variety of reasons,
10. Out of Service (OOS): Rooms kept under out of
service are not deducted from the hotel inventory.
This is a temporary blocking and reasons may be
bulb fuse, TV remote not working, etc.
Room Status Terminology/Definitions for
Hotels
11. Lock Out: The room has been locked so that the
guest cannot re-enter until he or she is cleaned by the
hotel official.
12. DNCO (did not check out): The room is expected to
become vacant after the following guest checks out.
13. Due Out: The room is expected to become vacant
after the following guests checks out.
14. Check-Out: The guest has settled his or her
account, returned the room keys and left the hotel.
15. Late Check-Out: The guest has requested and is
being allowed to check out later than the normal /
standard departure time of the hotel.
Thank You!
End of Lesson 1
Hotel Codes and
Regulations