PALAC

E
CHECK IN - SCRIPT

DOOR ATTENDANT, GUEST AND BELL ATTENDANT:

G1 HOTEL
: GOOD EVENING, LADIES, WELCOME TO OUR HOTEL. HOW MAY I HELP YOU?

: YES… GOOD EVENING WE WANT TO STAY HERE.

D : DO YOU HAVE ANY LUGGAGE MA’AM?

G2 : YES, OF COURSE. PLEASE TAKE IN THE TAXI.

D : WAIT THE MOMENT PLEASE MADAM… I WILL CALL TO OUR BELLBOY.

BELLBOY PLEASE
B : YES,
D : THIS IS OUR GUEST, PLEASE HELP TO TAKE HER LUGGAGE IN THE TAXI.
B : ALL RIGHT, WAIT THE MOMENT PLEASE MA’AM, I WILL TAKE THE TROLLEY
MAY I TAKE YOUR LAUGGAGE NOW MA’AM?
G2 : YES PLEASE.
B : EXCUSME MA’AM, THIS IS YOUR LUGGAGE. THERE ARE SUITCASE, TRAVEL BAG, AND HANDBAG. THAT IS
RIGHT MADAM?
G1 : YES
B : PLEASE GO TO FRONT DESK MA’AM.

G1 : OK

FRONT DESK AND GUEST

FD : GOOD EVENING WELCOME TO PALACE HOTEL
HOW MAY I HELP YOU?
G1 : YES , GOOD EVENING!! WE WANT TO STAY HERE.
FD : DO YOU HAVE RESERVATION BEFORE MADAM?
G2 : YES WE HAVE UNDER THE NAME OF KIMBERLY DAPIAOEN
FD : CAN I PLEASE SEE YOUR ID?
G2-G1 : YES HERE’S OUR ID
FD : PLEASE WAIT A MOMENT FOR I WILL CHECK THE RESERVATION LIST
G1 : SURE GO AHEAD

FD : YES, MA’AM RICA, WE’VE RESERVED A DELUXE

ROOM FOR 2 NIGHT WITH A GOOD CITY VIEW IS THAT
CORRECT MA’AM?
G2 : YES, IT IS
FD : EXECELLENT, WE ALREADY HAVE YOUR
CREDIT CARD INFORMATION ON FILE. IF YOU’LL JUST
SIGN THE RECEIPT ALONG THE BOTTOM, PLEASE, THE
COST OF YOUR RESERVATION IS 1,500 PESOS.

G1 : THAT IS KINDA PRICEY.. FINE WE’RE HERE FOR

OUR FAVORITE K-POP CONCERT ANYWAY, WHAT’S
INCLUDED IN THIS COST?
FD : A BUFFET FOR MORNING, LUNCH AND DINNER, FREE AIRPORT SHUTTLE AND USE OF THE HOTEL’S AMENITIES
IS ALSO FREE.
G2 : SO WHAT’S NOT INCLUDED IN THE PRICE?
FD : YOU’LL FIND A MINI-BAR IN YOUR ROOM. USE OF IT WILL BE CHARGED TO YOUR
ACCOUNT ALSO, THE HOTEL PROVIDES SERVICE, AT AN ADDITIONAL CHARGED OF COURSE

G1 : HMM OKAY SO WHAT ROOM ARE WE?

FD : MA’AM RICA YOUR NUMBER IS 105. OUR BELLBOY WILL ESCORT YOU , TO YOUR ROOM…… BELLBOY
PLEASE!!!! PLEASE ESCORT MA’AM RICA AND MA’AM KIMBERLY TO THEIR ROOM, THIS IS KEY AND GUEST
CARD.
MA’AM. RICA AND MA’AM KIMBERLY IF YOU NEED SOME QUESTION , PLEASE DIAL NUMBER 0 FOR FRONT DESK,
I HOPE YOU WILL HAVE A NICE STAY WITH US.
G2 : THANK YOU
FD ; YOU’RE WELCOME.

GUEST AND BELL ATTENDANT

B : GOOD EVENING MA’AM RICA AND MA’AM
KIMBERLY . FOLLOW ME PLEASE..

G1-G2 : YES WE WILL

B : MA’AM RICA THIS IS YOUR ROOM
105
G1 : OK
B : AFTER YOU PLEASE MA’AM KIMBERLY
G2 : THANK YOU
B : MA’AM RICA AND MA’AM KIMBERLY, MAY I EXPLAIN
YOUR ROOM FACILITIES NOW?
G1-G2 : YES OF COURSE.
B : MA’AM RICA AND MA’AM KIMBERLY
 THIS IS YOUR TELEPHONE, IF YOU NEED SOME INFORMATION, PLEASE CALL FRONT OFFICE
 NUMBER 0, ROOM SERVICE NUMBER 1, AND HOUSEKEEPING NUMBER 2.
THAT IS YOUR AIR CONDITIONER, YOU CANT ADJUST THE TEMPERATURE WITH REMOTE CONTROL.
 THIS YOUR TELEVISION WIT 10 CHANNEL.
 THIS IS YOUR MINI BAR, IF YOU TAKE ONE OF THEM, YOU WILL BE HAVE A CHARGE.
 THIS IS YOUR WORDROBE, YOU CAN KEEP YOUR DRESS.......FOLLOW ME PLEASE.
 AND THIS IS YOUR BATHROOM, . THERE ARE MIRROR, WASTAFEL, BATHTUB, YOU HAVE COLD AND
HOT WATER, AND THIS YOUR TOILET BOWL.
ANYTHING ELSE MA’AM
G2 : NO THANK YOU
B : MA’AM RICA, THIS YOUR KEY AND GUEST CARD. HAVE A NICE
DAY.

G1 : OK THANKS.
CHECK OUT – SCRIPT

FRONT DESK, GUEST, BELL ATTENDANT

*telephone rings*

FD : GOOD MORNING FRONT DESK SPEAKING, HOW CAN WE HELP

YOU?

G1 :GOOD MORNING THIS IS RICA FROM ROOM 105, I WOULD LIKE TO

CHECK OUT AND MAY I REQUEST FOR A BELL ATTENDANT?

FD: :AS YOU WISH MA’AM RICA

FD :BELLBOY PLEASE CAN YOU HELP OUR GUEST IN ROOM 105?

BA :I’M ON MY WAY

*BA KNOCKS*

BA : GOOD MORNING BELL ATTENDANT HERE TO ASSIST YOU

G2 : GOOD MORNING CAN YOU PLEASE HELP US CARRY OUR

LUGGAGE, SUITCASE TRAVEL BAG, AND HANDBAG PLEASE.

BA :AS YOU WISH MA’AM KIMBERLY

G2 : THANK YOU

FD : DID YOU ENJOY YOUR STAY WITH US AND ARE YOU SATISFIED
WITH OUR SERVICES? MA’AM RICA AND MA’AM KIMBERLY?

G1 : YES

G2 : HOW MUCH FOR THE MINI-BAR?

FD : LET’S SEE. THE BILL COMES TO 1000 PESOS MA’AM. HOW WOULD
YOU LIKE TO PAY FOR THAT MA’AM KIMBERLY?

G2 : I’LL PAY WITH CASH THANKS. MAY I ALSO ASK FOR A RECEIPT
PLEASE?

FD : ABSOLUTELY HERE WE ARE MA’AM KIMBERLY,BELLBOY PLEASE

GUIDE OUR GUEST THANK YOU. THANK YOU FOR STAYING AT PALACE
HOTEL MA’AM RICA AND MA’AM KIMBERLY.

BA : COME WITH ME MA’AM

G1 : THANK YOU

DOOR ATTENDANT, GUEST, AND BELL ATTENDANT

DA : THANK YOU FOR STAYING AT PALACE HOTEL

G2 : WE WILL COME BACK IN THIS HOTEL YOUR SERVICES ARE GREAT

G1 : WE’LL POST YOUR HOTEL ONLINE AND WILL PROMOTE YOUR

GREAT SERVICE

DA : IT IS OUR PLEASURE, THANK YOU MA’AM RICA, THANK YOU

MA’AM KIMBERLY

DA : BELLBOY PLEASE GET OUR GUEST A TAXI

BA : PLEASE WAIT A MOMENT MA’AM

G1 : THANK YOU

BA : YOUR TAXI IS READY AND I ALREADY PUT YOUR LUGGAGE, SUIT

CASE, TRAVEL BAG AND YOUR HANDBAG IS IN THE BACKSEAT.

BA : THANK YOU FOR STAYING AT PALACE HOTEL

G1 : THANK YOU SO MUCH

G2 : THANK YOU BYE NOW

BA : HAVE A SAFE TRIP *BOW*