Upon arrival of the guest to the hotel (After getting out to

the car)
Bellboy: Good morning! Welcome to Konips Hotel!
Guest: Good morning.
Bellboy: Do you have any luggage Sir?
Guest: Yes, it is on the back of the car
(Bellboy gets the luggage on the back of the car)
Bellboy: Could you please check if I got the correct luggage, please?
Guest: Sure. You got everything correctly.
Bellboy: Great! Would you like me to escort you to the front desk?
Guest: Yes, please.
Bellboy: This way, please.

Receptionist: Good morning! Welcome to Konips Hotel. How may I assist you
Sir?
Guest: I have a reservation for today. It’s under the name of Hicayo
Receptionist: Can you please spell that for me, Sir?
Guest: Sure. It’s H-I-C-A-Y-O
Receptionist: Thank you for that Mr. Hicayo. We reserved a deluxe room for you
with a queen size bed and of course with the view of the beach. Is that correct Mr.
Hicayo?
Guest: Yes. That’s correct.
Receptionist: Great! We already have your credit card information. Could you
please sign the receipt at the bottom, please.
Guest: Sure, no worries. (Signs the receipt) Here you go.
Receptionist: Thank you Mr. Hicayo! Here is your card key and your breakfast
coupon. You may have you breakfast buffet in our Sunshine Restaurant from 6am
until 10am. (Handed the key card and the breakfast coupon to the guest)
Guest: Noted on that. Thank you! What room am I in, by the way?
Receptionist: It’s Room 724. Our bellboy will escort you to your room.
Guest: Sure. Thanks!
Receptionist: Well, thank you very much Mr. Hicayo! Enjoy your stay here at
Konips Hotel. If you have any questions, don’t hesitate to call us by dialing 2 on
your phone.
Guest: Okay. Thank you!
Receptionist: Bell boy please…

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 Bellboy: Yes, I am (Go near the front desk)
Receptionist: Mr. Hicayo, this is our bellboy.
Bellboy: Good morning Mr. Hcayo. Follow me please.
Guest: Sure, I will
Bellboy: Mr. Hicayo this is your room. Room 724. Wait a moment, I’ll just open
the door
(Bellboy knock the door and opened it using the key card. Bell boy get in to the
room, turn on the light, and open the curtain)
Bellboy: After you please…
Guest: Thank you
(Bellboy take the luggage into the room)
Bellboy: Mr. Hicayo, may I explain the facilities now?
Guest: Sure, please.
Bellboy: We start from here Mr. Hicayo. This is the master switch for the power.
Insert your key card here, and the power will be on. If you leave the room, take
your key card from here and the power in the room will be off.
This is the telephone, which can be used to make an International Direct Dial
(IDD) call. Please press “9” first and then the telephone number. If you want to
have room service dial 1. You can dial number 2 for calling front desk. And if you
need housekeeping service dial 3.
This is the remote control for your television, and your minibar is here. This is the
form for the minibar.
Please fill in this form if you take a drink or something from the minibar.
And this is the remote control for your Air Conditioner.
Here is your safety deposit box. Please put your valuable things here. You can read
how to use it here.
Now we go to the bathroom….
This is the hot and cold water tap. The red one is for the hot water, and the blue one
is for the cold water.
Here there are two bottles complimentary mineral water per day. Tooth brush and
tooth paste are here, while the razor blade is here.
Shower cap is here, and here is garbage bag….
This is the laundry bag, and the laundry form. Please fill in the form if you wish to
do the laundry…
I think that’s all. Do you have any questions Mr. Hicayo?
Guest: No, thank you.
Bellboy: Thank you Mr. Hicayo. May I take your luggage tag?

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 Guest: Here you are.
Bellboy: I hope you enjoy your stay here Mr. Hicayo. If you need any assistance,
don’t hesitate to call us.
Guest: Okay. Thank you!

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