Check-in Conversation

Bellboy : Andri Widiyanto

Bellboy : Good morning Sir, Welcome to Gravidya Hotel and Spa. Can I help you?

Guest : Yes please, bring my luggage.

Bellboy : Just it Sir? Let me escort you to front desk for check in.

Guest : Sure

Receptionist : Good morning Sir, Welcome to Gravidya Hotel and Spa, May I help you?

Guest : Good Morning, I’ll to check in

Receptionist : Do you have a reservation before?

Guest : No I don’t have

Receptionist : Ok, what do you want type in room?

Guest : I want deluxe room with double bed.

Receptionist : Please wait Sir, I’ll check in your room is available or not.

Ok, Sir, your room is available. I’ll write your identity. What’s your name?

Guest : My name is Mr Jack

Receptionist : Pardon me? Please speel it.

Guest : J-A-C-K

Receptionist : Ok, Mr Jack. Could you fill in this registration form, please?

Guest : Sure, (writing)

Here you are

Receptionist : Ok miss, thank you. How will you pay your bill?

Guest : Can I pay by Credit Card?

Receptionist : Certainly, We accept Amex, Visa, Master, and BCA

Guest : I will pay by Visa Card

Receptionist : Could I take an Imprint of your credit card, please?

Guest : Sure, Here you are

Receptionist : Thank you (receive credit card)

Here you are (return the card)

Ok Mr Dahlan your room number is 425. Here is the room key. Our Bellboy will
escort you the room. Have a nice stay with us.

Guest : Thank you

Bellboy : Mr Dahlan Would you like me to explain your room facilities?

Guest : Yes please

Bellboy : We start form here.

This is the master switch for the power, take your key card form here, and the
power in the room will be off. This is the telephone, which can be used. To
make an Internasional Direct Dial (IDD) call please press ”9” first and then the
telephone number. This is the remote control for you television, and your
minibar.

This is the form for the minibar. Please fill in this room if you take a drink or
something form the minibar. And this is remote control your Air Conditioner.
Here is your safety deposit box. Please put your valuable thing here. You can
read how to use it here. Now, we go to bathroom. This is the hot and cold
water tap. The red one is hot water, and the blue one is for the cold water.
Here there are two bottles complimentary mineral water. Tooth brush and tooth
paste are here, while the razor blade is here. Shower cap and disposal bag is
here. This is the laundry bag, and the laundry form, please fill in the form if you
wish to do the laundry. I think that’s all, anything else?

Guest : No, that’s enough. Thank you

Bellboy : You are welcome. Have a nice stay with us.