Packing and Unpacking of Guest Clothes

1. Arrival of the Guest

B: Good Morning Ma’am/Sir! Welcome to LITE Hotel, my name is _______, how

may I help you?

G: I want to check. Is there any available room?

B: Yes Ma’am/Sir. Let me assist you to the front desk. May I carry your luggage?

G: Sure! Thanks.

2. Carry the guest’s luggage and escort to the room

B: Ma’am/Sir, let me escort you to your room.

G: Yes sure!

B: Before we arrive to your room, allow me to explain our hotel facilities.

Breakfast will be available at the Restaurant located at Lobby level from 6:00am
to 10:00am. We also have Café and Business Center at Lobby level. Our meeting
rooms are located on the 2nd floor, the swimming pool, spa and fitness center are
on the 5th floor. Let us know if you need to make reservations for our hotel
facilities.

G: Yes. Thank you for the information

B: We are in front of your room, Ma’am/Sir. May I have your key for me to open
the door for you?

G: Sure. Thanks!

3. After entering the room

B: Have a sit Ma’am/Sir.

(Put the luggage on the luggage rack)

B: Ma’am/Sir, allow me to explain the room facilities. You have safety deposit box
inside the wardrobe. You also have a mini bar, if you want to consume
snacks/drinks, don’t forget to fill the mini bar list. This is the remote control for
your television channel list. You have a view to the city, and this is your bed side
lamp. Telephone to make an outgoing call, press 0 for operation assistance, 1 for
housekeeping, 2 for laundry, and 3 for room service. This is your air conditioner,
and lastly, this is your bathroom, for the water tap, red button for hot water and
blue for cold water.

G: Alright. I will ask you again if I forgot.

B: It is my pleasure, Ma’am/Sir.

Unpacking of clothes

B: Ma’am/Sir, May I unpack your clothes and place it in the cabinet.

G: Yes, you can.

B: Okay Ma’am/Sir.

After unpacking

B: I am done unpacking your clothes Ma’am/Sir. Is there anything else I can do to assist
you?

G: No, I think that’s enough. Thank you so much.

B: It’s my pleasure Ma’am/Sir, if you need further assistance during your stay with us,
do not hesitate to contact me with speed dial 2323.

G: Okay. Thank you.

Packing of clothes

B: Good Morning Ma’am/Sir. I am here to pack your clothes.

G: Okay.

 Start unpacking then after unpacking

B: I am done unpacking your clothes Ma’am/Sir.

G: Thank you.

 Assist the guest to the front desk to check out. After check out…

B: This way to the parking lot, Ma’am/Sir.

 After putting the luggage to the compartment

B: Thank you for staying with us, Ma’am/Sir. We look forward seeing you to your next
check in. Have a good day!

Arrival of the Guest

B: Good Morning Ma’am/Sir!
Welcome to Royal Hotel, my name
is _____, I am your personal
butler for your whole stay here in
our hotel.
G: Hello, Good Morning.
B: Please come in
Arrival of the Guest
B: Good Morning Ma’am/Sir!
Welcome to Royal Hotel, my name
is _____, I am your personal
butler for your whole stay here in
our hotel.
G: Hello, Good Morning.
B: Please come in

Candelasa, Dhana M.
Terante, Kimberly D.
Script for Butler/Valet
Arrival of the Guest
B: Good Morning Ma’am/Sir!
Welcome to Royal Hotel, my name
is _____, I am your personal
butler for your whole stay here in
our hotel.
G: Hello, Good Morning.
B: Please come in Ma’am/Sir and
wait in the lobby area. Let me
assist you to the front desk.
May I carry your luggage?
G: Sure! Thanks.
B: Before anything else ma’am, do
you have fragile things inside your
luggage so that I can put
a fragile sticker on it?
G: Oh! No, there’s no need for you
to put a fragile sticker on my
luggage
Arrival of the Guest
B: Good Morning Ma’am/Sir!
Welcome to Royal Hotel, my name
is _____, I am your personal
butler for your whole stay here in
our hotel.
G: Hello, Good Morning.
B: Please come in Ma’am/Sir and
wait in the lobby area. Let me
assist you to the front desk.
May I carry your luggage?
G: Sure! Thanks.
B: Before anything else ma’am, do
you have fragile things inside your
luggage so that I can put
a fragile sticker on it?
G: Oh! No, there’s no need for you
to put a fragile sticker on my
luggage.
After checking – in
Carry the guest’s luggage and
escort to the room
B: Ma’am/Sir, let me escort you to
your room.
G: Yes sure!
B: Before we arrive to your room,
allow me to explain our hotel
facilities. Breakfast will be
available at the Restaurant located
at Lobby level from 6:00am to
10:00am. We also have Café
and Business Center at Lobby
level. Our meeting rooms are
located on the 2nd floor, the
swimming pool, spa and fitness
center are on the 5th floor. Let us
know if you need to make
reservations for our hotel facilities.
G: Yes. Thank you for the
information.
Room Familiarization
B: We are in front of your room,
Ma’am/Sir. May I have your key
for me to open the door for
you?
G: Sure. Thanks
G: Alright … thank you for your
service..
B: With my pleasure Ma’am/Sir
Have a nice day…
Deliver guest laundry to the room
B: (knock the door 3x) Valet
service please …
G: Come in please…
B: Good afternoon Ma’am/Sir … I
would like to deliver your laundry.
Would you like to check
your laundry Ma’am/Sir?
G: Yes … it’s good … may I know
how much I must pay?
B: Well Ma’am/Sir. I would like to
explain to you about your laundry
bill. The charge for 4 pcs +
10% tax and service is Php
1,500.00. Due to you want
emergency service, the additional
charge
for it is 100% from your amount.
So, the grand total is Php 2,000.00.
G: Alright …
B: Excuse me Ma’am/Sir, Could I
have you signature over here
please?
G: Sure … (sign the bill)
B: Thank you so much Ma’am/Sir.
Is there anything else?
G: No… thank you…
B: Well… thank you so much for
your trust and interest Ma’am/Sir.
If you need any further
assistance, don’t be hesitate to call
us by dial number 3 to laundry
service.
G: Thank you for your service.
B: With my pleasure Ma’am/Sir,
have a nice day…
Packing of clothes
B: Good Morning Ma’am/Sir. I am
here to pack your clothes.
G: Okay.
Start unpacking then after
unpacking
B: I am done unpacking your
clothes Ma’am/Sir.
G: Thank you.
Assist the guest to the front desk to
check out. After check out…
B: This way to the parking lot,
Ma’am/Sir.
After putting the luggage to the
compartment
B: Thank you for staying with us,
Ma’am/Sir. We look forward
seeing you to your next check
in.ood