Expressions and phrases for staying in hotels

Do you have any available rooms for tonight?

How much is a room for one night?

Can I see the room before I make a decision?

Is breakfast included in the room rate?

What time is check-in and check-out?

Could you please bring extra towels to my room?

Is there free Wi-Fi available in the rooms?

Can you recommend any good restaurants nearby?

Could you arrange a taxi for me tomorrow morning?

Is there a safe deposit box where I can store my valuables?

Can I have a wake-up call at …….. tomorrow?

I’m having trouble with the air conditioning/heating in my room. Can you
assist?

Are there any laundry facilities or services available?

Is there a gym or fitness center in the hotel/hostel?

Could you please provide a map of the local area?

Hotels Vocabulary
Amenities

Breakfast included

Bellboy/Porter

Bathrooms

Check-in

Check-out

double bed

twin beds.

king-size bed

single bed

Reservation

Reception

Room key

Sea view

City view

Mountain view
Single room

Double room

Twin room

Suite

Triple room

Wi-Fi

Room service

Housekeeping

Late check-out

Key card

Reservation number

Front desk

Invoice/Bill

Available room

all-inclusive

Bed And Breakfast

Hostel

Hotel

Motel

Inn

Lobby

Receptionist
Reception

Hotel manager

Book a room

Maid

Valet

Make A Hotel Reservation

Attractions

Brochures

Housekeeping

Guest

luggage cart

towel

vacancy

pillow

blanket

vending machine

wake-up call

airport shuttle

Floors: First/second/third/top floor, penthouse

Balcony, terrace

Mini bar
Phrases you want to say

Do you have any vacancies? Do you have a curfew?

I have a reservation What time do you serve breakfast?

I’d like to make a

reservation/booking Can I get room service?

I booked online I’d like a single/double room, please

Do you have a lower rate

for children? Is breakfast included?

Does the room have air Could we have an extra bed in the
conditioning? room?

Is there anywhere we can leave our

I’d like to check out luggage?

Do you allow pets? What time does the bar close?

Does the hotel have any laundry

Where are the lifts? facilities?

Phrases you may hear

How long will you be staying Could I take your credit card details,
for? please?

What kind of room would you

like? What time will you be arriving?

Would you like an en suite Do you need a smoking or non-smoking

room? room?

Can I see your booking Could you fill in this registration form,
reference? please?

Would you like a wake up

call? Breakfast is from 7am until 9am

Check out is before 11am Here is your room key

Enjoy your stay! Your room is on the second floor

A: I have a reservation under the name of Brown.

B: Yes, Mr. Brown. That’s a single for two nights. Can I have your charge card,
please?

A: We have a reservation for two rooms.

B: What is your name?

A: Do you have vacant rooms?

B: Sorry, it’s full till fifteen of April.

A: How long do you stay at the hotel?

B: I will stay two days.

A: When are you going to leave?

B: I’m leaving next Tuesday.

A: How much is a room?

B: Our rooms start at $100 for a basic room and go up to $300 for a suite.
A: I’d like a room for a family of four -two adults and two children.
B: Yes, Sir. The deluxe double room would be most suitable for you.

A: Could you give me your credit card details, please?

B: Sure. Are you going to put a hold on my credit card?

A: What’s your cancellation policy?

B: You should cancel at least 24 hours before your check-in date to avoid a fee.

A: When does breakfast start?

B: At 8.00 am.
A: Is breakfast included?
B: We don’t provide breakfast but there is a local cafe which offers our guests
discounts.
,

A: What extra services do you offer?

B: We have a swimming pool/gym/spa center/ bowling-room/cafe/restaurant/night-club
A: Do I have to pay extra for a mini-bar and mini-fridge?
B: No, you don’t. They are free.

A: What kind of room would you prefer?

B: I prefer a room facing the sea/street/yard.

A: Does the hotel provide free Wi-Fi?

B: Yes, the Wi-Fi is free. But there’s only in the lobby.
A: Okay, what is the password?

A: Can I have an extra blanket, please?

B: Yes, sure.

A: My room is noisy. Could I move to a quieter one?

B: Let me just check if there are any rooms available now.

A: My room hasn’t been serviced.

B: The housekeeper will be in your room shortly.

А: I’m still waiting for someone to come and fix the shower in my room.
B: How long will it take?

A: I am checking out of room 101. Could I have my bill, please?

B: Yes, here it is. How would you like to pay?

MAKING RESERVATIONS
 Reception: Good morning. The Big Grand Hotel. How may I help you?

 Guest: Hi, good morning. I'd like to make a reservation for the first weekend
in September. Do you have any vacancies?

 Reception: Yes sir, we have several rooms available for that particular
weekend. And what is the exact date of your arrival?

 Guest: The 10th.

 Reception: How long will you be staying?

 Guest: I'll be staying for three nights.

 Reception: How many people is the reservation for?

 Guest: There will be two of us.

 Reception: And would you like a room with twin beds or a double bed?

 Guest: A double bed, please.

 Reception: Great. And would you prefer to have a room with a view of the
lake?

 Guest: If that type of room is available, I would love to have a lake view.
What's the rate for the room?

 Reception: Your room is six hundred and fifty dollars per night. Now what
name will the reservation be listed under?

 Guest: Simon Moore.

 Reception: Could you spell your last name for me, please?

 Guest: Sure M-O-O-R-E

 Reception: And is there a phone number where you can be contacted?

 Guest: Yes, my mobile phone number is 123 456 7890.

 Reception: Great. Now I'll need your credit card information to reserve the
room for you. What type of card do you have?

 Guest: MasterCard. The number is 987654321.

 Reception: And what is the name of the cardholder?

 Guest: Simon T Moore.

 Reception: Alright, Mr. Moore, your reservation has been made for the tenth
of September for a room with a double bed and view of the lake. Check-in is
after 2 pm. If you have any other questions, please do not hesitate to call us.

 Guest: Great, thank you so much.

 Reception: My pleasure. We'll see you in September, Mr. Moore

CHECKING-IN

 Reception: Good afternoon. Welcome to The Big Grand Hotel. How may I
help you?

 Guest: I have a reservation for today. It's under the name of Moore.

 Reception: Can you please spell that for me, sir?

 Guest: Sure. M-O-O-R-E.

 Reception: Yes, Mr. Moore, we've reserved a double room for you with a
view of the lake for three nights. Is that correct?

 Guest: Yes, it is.

 Reception: Excellent. We already have your credit card information on file. If

you'll just sign the receipt along the bottom, please.

 Guest: Whoa! Six hundred and fifty dollars a night!

 Reception: Yes, sir. We are a five star hotel after all.

 Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the
company's dime. What's included in this cost anyway?

 Reception: A full Continental buffet every morning, free airport shuttle

service, and use of the hotel's safe are all included.

 Guest: So what's not included in the price?

 Reception: Well, you will find a mini-bar in your room. Use of it will be
charged to your account. Also, the hotel provides room service, at an additional
charge of course.

 Guest: Hmm. Ok, so what room am I in?

 Reception: Room 721 sir. Here is your key. To get to your room, take the
elevator on the right up to the seventh floor. Turn right once you exit the
elevator and your room will be on the left hand side. A bellboy will bring your
bags up shortly.

 Guest: Great. Thanks.

 Reception: Should you have any questions or requests, please dial 'O' from
your room. Also, there is internet available in the room 24 hours a day.

 Guest: Ok, and what time is check-out?

 Reception: Before midday, sir.

 Guest: Ok, thanks.

 Reception: My pleasure, sir. Have a wonderful stay at The Big Grand Hotel.
CHECK OUT / GETTING TO THE AIRPORT

 Reception: Did you enjoy your stay with us?

 Guest: Yes, very much so. However, I now need to get to the airport. I have a
flight that leaves in about two and a half hours, so what is the quickest way to
get there?

 Reception: We do have a free airport shuttle service.

 Guest: That sounds great, but will it get me to the airport on time?

 Reception: Yes, it should. The next shuttle leaves in 10 minutes, and it takes
approximately 15 minutes to get to the airport.

 Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know
when it will be leaving?

 Reception: Of course, sir. Oh, before you go would you be able to settle the
mini-bar bill?

 Guest: Oh yes certainly. How much will that be?

 Reception: Let's see. The bill comes to 37.50. How would you like to pay for
that?

 Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to
my company.

 Reception: Absolutely. Here we are sir. If you like you can leave your bags
with the porter and he can load them onto the shuttle for you when it arrives.

 Guest: That would be great thank you.

 Hotel: Would you like to sign the hotel guestbook too while you wait?

 Guest: Sure, I had a really good stay here and I'll recommend you to other
people too.

 Hotel: That's good to hear. Thank you again for staying at The Big Grand
Hotel.