Hotel Staff : Welcome to the Beachside Inn. How may I help you?

Client : I’d like a room, please?

Hotel Staff : Would you prefer a single or a double?

Client : A double, please. How much is that?

Hotel Staff : It’s $145.00 a night. How many nights will you be staying?

Client : Just tonight.

Hotel Staff : OK. One night comes to $145.00 plus tax. May I have your name please?

Client : It’s Davies. Robertson Davies

Hotel Staff : And how do you spell that, sir?

Client : It’s D-A-V-I-E-S.

Hotel Staff : So that’s D-A-V-I-E-S. How would you like to pay for the room?

Client : Do you take VISA?

Hotel Staff : Yes, we do. We take VISA, Mastercard, and American Express.

Client : Great. I’ll pay with VISA then. What time is checkout?

Hotel Staff : Checkout is at 10 o’clock. Your room number is 505. Is there anything else you
would like to know?
Client : Is there a pool here?

Hotel Staff : Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.

Client : And how about a restaurant?

Hotel Staff : There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby.

Client : Great. What time does the restaurants close?

Hotel Staff : They both close at 10:00 P.M.

Client : 10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.

Hotel Staff : Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay
Hotel Agent : Thank you for calling Worldwide Hotels in Manhattan. How can I help you?

Ms. Lee : I need to book a hotel for a business trip to New York.

Hotel Agent : When will you need the accommodations?

Ms. Lee : July 8th and 9th.

Hotel Agent : So, you’ll need a room for three days and two nights. You’ll be departing on July
10th, correct?

Ms. Lee : Yes, that’s right. (pause…hotel agent typing or checking screen)

Hotel Agent : We do have vacancies. Would you like to make a reservation?

Ms. Lee : Yes, I would.

Hotel Agent : Do you want a king or double?

Ms. Lee : I’ll be traveling alone so a room with a king-sized bed will be fine.

Hotel Agent : Do you prefer a smoking or non-smoking room?

Ms. Lee : Non-smoking, please.

Hotel Agent : We do have a non-smoking, king room available for those nights in July. Would you
like me to hold that for you?

Ms. Lee : Yes, please.

Hotel Agent : Your name, please?

Ms. Lee : Yu-ping Lee.

Hotel Agent : Okay, Ms. Lee, we’ll hold the room until 6 p.m. on July 8th and you’ll be able to
check in at 3 p.m. Check-out time is noon on July 10th.

Ms. Lee : Can I please request a late check in? My flight doesn’t arrive until 8 p.m.

Hotel Agent : Of course. We’ll hold the room until 10 p.m.

Ms. Lee : Thank you. Does the hotel have a restaurant?

Hotel Agent : Yes, it has two. It also has a room service menu if you prefer to eat in your room.
Your hotel room fees include a complimentary continental breakfast served in the lounge by the
lobby.

Ms. Lee : That’s wonderful. Thank you. What else do I need to do to reserve the room?

Hotel Agent : I’ll need a credit card number in order to reserve and then you’ll be all set. We
accept Master Card, Visa, and American Express.
Ms. Lee : I’ll use my Visa. The number is 1234 4321 9999 0000.

Hotel Agent : The expiration date?

Ms. Lee : September 2009.

Hotel Agent : Great. The room is reserved. We’ll see you on July 8th. Please let us know if you
need anything else.

Ms. Lee : Thank you.

CONVERSATION 3

Hotel Agent : Thank you for calling Worldwide Hotels in Manhattan. How can I help you?

Ms. Smith : I need to book a hotel for a business trip to New York.

Hotel Agent : When will you need the accommodations?

Ms. Smith : July 8th and 9th.

Hotel Agent : So, you’ll need a room for three days and two nights. You’ll be departing on

July 10th, correct?

Ms. Smith : Yes, that’s right. Hotel Agent: We do have vacancies. Would you like to make a

reservation?

Ms. Smith : Yes, I would.

Hotel Agent : Do you want a king or double?

Ms. Smith : I’ll be traveling alone so a room with a king-sized bed will be fine.

Hotel Agent : Your name, please?

Ms. Smith : Ms. Jane Smith

THE CLIENT DOESN’T KNOW HOW LONG HE’LL BE STAYING (by phone)

CONVERSATION 1

Hotel employee : “Bali Beach Hotel Reception. This is Arie speaking, may I help you?”

Client : “Yes, I’d like to book a room, please. I plan to arrive in Bali on Novenber 5th, but
actually I don’t know how long I’ll be staying. It could be anything from two to five days.”

Hotel employee : “Well, what kind of room would you like, Mam? A singgle or a
double room?”

Client : “Just the single one, please.”

Hotel Employee : “Would you like a room with bath or shower?”

Client : “With shower.”

Hotel Employee : “Wait a moment, please Mam. We can confirm a room for the 5th and 6th, but as
you’re not sure how long you’ll be staying, we won’t be able to guarantee you a room after the 6th.”

Client : “And what if there isn’t any room after the 6th.”

Hotel Employee : “We can either put you on a waiting list, or we can find you a room in another
hotel.”

Client : “Fine than.”

Hotel Employee : “Could you give me your name, please, Mam?”

Client : “Ms. Jane Smith”

Hotel Employee : “Ms. Jane Smith, a single room with bath the 1st to the 3rd. We’ll

see you on the fifth, then, Ms. Smith.”

Client : “Thank you. Good-bye.”

Hotel Employee : “Your wecome. Bye.”

……………………………………………

Yes, I can book him a room for the 8th and 9th. What did you say the name

was?

Client : Mr. George Harmon.

Hotel Employee : Who’s making the reservation, please?

Client : His secretary, Miss Ann Dawson.

Hotel Employee : How will he be paying the bill, madam? Who’ll be paying the bill?

Client : Garland Distributor Ltd.

Hotel Employee : Hotel Employee: Since the company is located in another country, you’ll have to
send us a deposit. Is the company willing to cover all expenses?

Client : Yes.

Hotel Employee : Then could you send us a deposit of 180 Swiss francs to cover the room plus other
expenses?
Client : Certainly. We’ll send a cheque (UK) /check (USA) straight (right)

away.

Hotel Employee : Thank you, madam.

Client : Thank you. Good-bye

CONVERSATION 2

Front Desk : Welcome to the Wyatt Hotel. How may I help you?

Traveler : I’d like a room please?

Front Desk : Would you like a single or a double?

Traveler : I’d like a double, please?

Front Desk : May I have your name, please?

Traveler : Timothy Findley.

Front Desk : Could you spell that please?

Traveler : F-I-N-D-L-E-Y.

Front Desk : How many are in your party?

Traveler : Just two.

Front Desk : How many nights would you like to stay?

Traveler : Just tonight.

Front Desk : How will you be paying?

Traveler : Is Visa OK?

Front Desk : That’ll be fine. Would you like a wake-up call?

Traveler : Yes, I’d like a wake-up call for 6:30. Do you have a pool?

Front desk : Yes, we do. On the 2nd floor. Here’s your key. That’s room 405on the fourth floor

CHECK-IN AT HOTEL

Receptionist : Do you have a reservation?

Lisa : No, I don't.

Receptionist : How many nights?

Lisa : Two nights, please.

Receptionist : For two people?

Lisa : Yes.

Receptionist : Do you want breakfast?

Lisa : No, thank you.

Receptionist : Ok, that will be $210. Do you want to pay now, or when you check out?

Lisa : I'll pay now.

Receptionist : Can you fill this in, and sign here please. Thank you. Here is your receipt and your
key. You are in room 231, on the second floor