Hotel Dialogues

Checking-in
Receptionist: Good morning. We are glad to see you at our hotel. How can I help you?
Client: Good morning. I'd like to stay in a single room for three nights, please. Do you have any
vacancies?
R: Yes sir, we have several single rooms available for you on the 5th, 7th and 9th floors. It costs
130 dollars per night. What floor do you prefer?
C: It really does not matter. Let it be the 5th floor What facilities can I have at your hotel?
R: Well. We have free internet in each room, a complete gym and excellent swimming pool. Is
that can be interesting for you?
C: Yes, I’d like to visit a gym and the swimming pool. What time do they start working?
R: They start working at 7 a.m. and finishes at 11 p.m.
C: Great. How much does it cost?
R: 20 Dollars per one visit. If you need an instructor, it will cost some extra money
C: All right. Thanks. And do you have a restaurant?
R: Sure. We have two restaurants. The first one is on the ground floor and the second one with
a terrace is on the 10th floor
C: Very good. I would like to make a reservation for one table at a restaurant with a terrace at 8
p.m. today
R: What name should I make this reservation for?
C: My name, please. John Smith
R: Ok. Here is your restaurant confirmation. And here is your room key. Your room number is
502. Anything else for you?
C: Please, ask the porter to bring my baggage into my room
R: Sure, Sir. Have a good time!

Solving the problem

Hotel: Good afternoon. How may I help you?
Guest: I have one problem. An air conditioner does not work in my room. Can you fix it?
Hotel: Sure. What room number do you stay in?
Guest: 502
Hotel: Ok. I’ll arrange our specialist visit in your room and he will fix this issue. What time is
preferable for you?
Guest: 8 p.m. today. I’ll be out this time
Hotel: Excellent. So, I arranged this visit at 8 p.m. today. Anything else?
Guest: No, thanks
Hotel: My pleasure. Have a good time!

Check-out . Getting to the airport

Hotel: Did you enjoy your stay with us?
Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves
in about two hours, so what is the quickest way to get there?
Hotel: We have a free airport shuttle service. It goes every 30 minutes
Guest: That sounds great. May I have my room bill, please?
Hotel: Sure. Here it is. How would you like to pay? Cash or by credit card?
Guest: By credit card. What are these extra charges for?
Hotel: This is your mini-bar bill. One mineral water, two beers and snacks?
Guest: Oh, yes certainly. How much is that?
Hotel: Let's see. The bill comes to $37.50.
Guest: I'll pay by my Visa card, but I'll need a receipt so I can charge it to my company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he
can load them into the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at our hotel. We’ll be glad to see you
again! Have a goof flight!