Good afternoon. Good afternoon Madame. How can I help you? I would like a double room with a bathroom.

Wait a moment, please. Yes, we may offer you a room like that. I also would like it to be on the first floor. Hmm, unfortunately there are no vacancies on the first floor. But I suggest that you take the one on the second floor, at the back, whose windows overlook the mountains. That sounds fine. Is there a balcony in this room? Yes, of course. Will I have any noisy neighbors? No, there lives only one older couple in a room next to yours. Is there the air condition in my room? Of course. Moreover there is a telephone, radio and a TV set. How long is the room service available? All day and night. But you can order a hot meal only till 11 PM. And breakfast is included in the price. That sounds great. Can I ask, who are you saying with at the hotel? I am staying all by myself, but I like much space that is why I take double room. Yes, of course. How much will it cost? It is 60 pounds per night. Fine. May I go and see my room then? Yes, Mike will show you the way. AFTER FEW MINUTES

Well, the room is really nice and seems comfortable. I will stay there.

Fine. Could you fill in the registration form? Sure. And I would like to see our IC or passport. Of course. Is it necessary to write my phone number in the form? I don't like giving it to anyone. If you don't, it makes no problem. And what is my room's number? It is 10. Here is the kea. And what about my car? Where is the parking? The porter may take you to the garage. He will bring the keas back and tell you, where the car stands. Fine. And what about my bags? Mike will take it to the room. Could you call me at 6:30 in the morning? I need to wake up and I always have problems with that. Of course. Do you expect any guests tonight? No I don't. Could I have breakfast delivered to my room? Sure. At what time? A quarter after seven. Ok. If you needed anything more, please call me. I will. Oh, and where is the swimming pool and sauna? It is in the basement. There is also a cocktail bar. And where can I find Internet caf? It is on the first floor, just under your room. Ok. Only one more thing- I want to order a bottle of champagne. The room service will bring it to you in 5 minutes. Thank you very much You are welcome.

4 DAYS LATER

Good evening. Good evening Mrs. Stone. What can I do for you? I want to send a fax for the number 422-35-78 in Krakow, Poland. Sure. Oh, and there is a message for you. Really? What is it? Mr. Smith called and said that he will be waiting for you in lunch time at the caf in our hotel. Oh, that is nice. Thank you.

10 DAYS LATER

Hello Mrs. Stone. Are you leaving today? Yes I am. I want to ask, how much will I have to pay for the hotel and all services? One moment, please. It all makes 1000 pounds. Oh, that is quite much. And I didn't have hot water for one night. Oh, yes, I remember that. That will be 50 pounds less. And the swimming pool was closed for whole three days. Well, we could do nothing about it. The pump broke down and it takes much time to repair it. But the hotel's headmaster said that the guests will pay less because of that. Wait a moment Oh, yes, I am sorry I forgot about that. So all in al you are to pay 800 pounds. Ok. Do you accept credit cards and checks? Yes. How are you going to pay then? With the card. Here it is. Yes. Can you sign this receipt, please?

Yes. And could you order a taxi for me? Sure. What time are you going to leave? In one hour. I am almost ready and my plane takes off at 4 PM. Ok. I will call the taxi. And may I ask you, where are you going now? Oh, I am going to visit my friend in California. I am quite nervous about the flight, because it is going to be very long and tiring. So don't forget to take a hot bathe before you leave. I will, thank you. And remember- anytime you visit Manchester, you are welcome to our hotel Thank you very much. I really enjoyed staying here. Thank you too. And good bye. Bye.

Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: the lake.

Good afternoon, San Felice Hotel. May I help you? Yes. Id like to book a room, please. Certainly. When for, madam? March the 23rd. How long will you be staying? Three nights. What kind of room would you like, madam? Er... double with bath. Id appreciate it if you could give me a room with a view over

Receptionist: Certainly, madam. Ill just check what we have available. . . Yes, we have a room on the 4th floor with a really splendid view. Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: Receptionist: Mrs Ryefield: Fine. How much is the charge per night? Would you like breakfast? No, thanks. Its eighty four euro per night excluding VAT. Thats fine. Whos the booking for, please, madam? Mr and Mrs Ryefield, thats R-Y-E-F-I-E-L-D.

Receptionist: Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct? Mrs Ryefield: Yes it is. Thank you.

Receptionist: Let me give you your confirmation number. Its: 7576385. Ill repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye. Mrs Ryefield: Goodbye.

IN THE RECEPTION Good morning. Good morning. Do you have any vacancies? Yes. How Can I help you? I d like a single room with twine beds, a bath and a shower. Okay, we can offer you such a room. I d also like a room at the back. Sorry, we have only room at the front. All room at the back are no vacancies. Would you like room overlooking the sea or the lake. The lake one please. I d like to have a room with a balcony. And it must be quiet. Of course. All rooms in our hotel are quiet. Is there hot water, air conditioning, room service Yes of course. And also you have heating, a landry service, a radio a television in your room. OK, you have fantastic rooms. What s the price per week? 70 , sir. Is breakfast inclued? Sir, our hotel is very good. Breakfast, dinner and super are included. And may I see the room? Ok, come on. I ll show you your room. AFTER VISTINIG THE ROOM Fine. I ll take it. Great. Would you mind filling in this registration form, please? Yes, one minute. My name, home town, street, number, nationality, occupation, date and place of birth, passport number, date and signature. May I see your passport please? Of, course. Here you are. What s my room number? 13. And this is your key. Will you have our luggage sent up? Of course.Porter, porter. Take this luggage. Where can I park my car? In a hotel garage. The garage is situated in the undergrund of our hotel. Will you wake me up at 7 o clock, please? Yes. No problem. Breakfasts are at 9 o clock, so maybe we ll bring breakfast to your room? All right. What s the prize for this breakfast? Only 1. When will maid visit your room? I don t know. 9 o clock is great time. I ll go to the city after breakfast. May I have an extra pillow and blanket? Yes, no problem. I can get you also some ice cubes, some soap, some note paper, an ashtray, a towel, more hangers. Thank you. Where is hairdresser s? At the back of the street. Can you find me a typewriter? Yes. Can I find secretary for you? No, thanks. AFTER 3 DAYS IN HOTEL Good morning. Good morning sir. How can I help you? Can you get me 654-32-12 in Warsaw? No problem, sir. Are there any messages for me? No. But someone asked for you? Who? I don t know. One minute I ll check. It was Osama bin Laden. Oh, my best friend. What did he say? Nothing. AFTER 7 DAYS IN HOTEL Oh, I heard that you are going to home. Yes. How much I going to pay for your hotel.It s 70. Do you want to pay by cash or check? OK. But the air conditioning didn t work propely. But we repaired it. Yes you repaired it, but yesterday. And the heating didn t work. Sorry but all rooms in our hotels didn t have heating . Terrorist put the bomb in the hotel. And what about radio and televison set. You said that I would use it in the room. And you could. But it didn t work. Yes but it was 100 years. We don t lie. You had televison set and radio in your room, but it didn t work. Okay. There wasn t hot water. Because you didn t pay for hot water. But you said that for hot water I must pay. But you didn t asked. And in my room the tap was dripping, the washbasin was blocked the, window was jammed, the curtain was stuck, the bulb was burned out. Man, why don t you said this 7 days ago. If you said I ll get you new room. OK, but also the plug, lamp, switch, blind and shutter was broken. Now give me money, becouse I must go home. It s been a very enjoyable stay. I know. Good bye. Good bye.

Hotel Clerk: Hello. Sunnyside Inn. May I help you? Man: Yes, I'd like to reserve a room for two on the 21st of March.

Hotel Clerk: Okay. Let me check our computer here for a moment. The 21st of May, right?

Man: No. March, not May.

Hotel Clerk: Oh, sorry. Let me see here. Hmmm.

Man: Are you all booked that night?

Hotel Clerk: Well, we have one suite available, complete with a kitchenette and a sauna bath. And the view of the city is great, too.

Man: How much is that?

Hotel Clerk: It's only $200 dollars, plus a 10% room tax.

Man: Oh, that's a little too expensive for me. Do you have a cheaper room available either on the 20th or the 22nd?

Hotel Clerk: Well, would you like a smoking or a non-smoking room?

Man: Non-smoking, please.

Hotel Clerk: Okay, we do have a few rooms available on the 20th; we're full on the 22nd, unless you want a smoking room.

Man: Well, how much is the non-smoking room on the 20th?

Hotel Clerk: $80 dollars, plus the 10% room tax.

Man: Okay, that'll be fine.

Hotel Clerk: All right. Could I have your name, please?

Man: Yes. Bob Maexner.

Hotel Clerk: How do you spell your last name, Mr.Maexner?

Man: M-A-E-X-N-E-R.

Hotel Clerk: Okay, Mr.Maexner, we look forward to seeing you on March 20th.

Man: Okay. Goodbye.

Rent-A-Car Clerk: Mary Jones:

Good morning. May I help you?

Id like to rent a car, please. Okay. Full-size, mid-size or compact, maam?

Rent-A-Car Clerk: Mary Jones:

Full-size, please. Whats the rate? 78 dollars a day with unlimited mileage.

Rent-A-Car Clerk: Mary Jones:

And Id like to have insurance just in case. Is there an additional driver?

Rent-A-Car Clerk: Mary Jones: No.

Rent-A-Car Clerk: If you want full coverage insurance, it will be 8 dollars per day. It includes collision damage waiver and personal accident insurance. Mary Jones: All right. Ill take it. Here is our brochure, maam. Err... full-size... OK. Please choose a model in this

Rent-A-Car Clerk: section. Mary Jones:

How about this one? All right. How many days would you like to use it?

Rent-A-Car Clerk: Mary Jones:

Just one day. May I see your drivers license and credit card please?

Rent-A-Car Clerk: Mary Jones:

Is the international driving licence fine? Yes, it is.

Rent-A-Car Clerk: (...)

Thank you. Please fill in this form. Can you check this box, and put your initials here, and again here.