Nama : Ni Putu Ayu Suci Widhawati

NIM : 1711411096

Prodi/Kelas : DIV Pariwisata/B

UAS KANTOR DEPAN

1) TELEPHONE OPERATOR – GUEST

A : Good Morning, Udayana Ecolodge. Suci Speaking, may I assist you?
B : Morning, I want to call my friend who stayed at your hotel
A : Sure. May I know, who your friend name?
B : Andika
A : Do you know the room number of Andika’s?
B : 217
A : Sure and may I know your name? and where do you come from?
B : Donny, I’m from Tabanan.
A : Okay. Please wait a minute, I will connect the call to Mr. Andika.
B : Sure.
2) RESERVATION – GUEST
A : Good Morning, Welcome to Udayana Edcoledge, may I help you?
B : Yes, I want to make a reservation for 10th April 2020
A : Sure. May I know your name, please?
B : Ayu Suci
A : How long you will be stay madam?
B : 3 nights
A : How many person is the reservation for madam?
B : Two person
A : What kind of room do you want madam?
B : What kind of room do you have?
A : So, we have a standard room facing to the garden. The room facilities are TV, Mini
Bar, AC, Wifi, Shower. The price is 850.000. We also have a deluxe room facing to the
beach and to the pool. For the price deluxe room facing to the pool is 1.260.000 and deluxe
room facing to the beach 2.500.000. For deluxe. Deluxe room facility are TV, Mini Bar, AC,
Wifi, Bath Up. Another room is Suite Room facing to the beach and the pool. For the price
suite room facing to the pool is 3.950.000 and facing to the beach is 4.500.000. Suite Room
Facility are TV, Mini Bar, AC, Wifi, Bath Up, Living Room. The last is family room facing
to the beach and to the pool. For the price family room facing to the pool 6.500.000 and for
the beach 7.500.000. The facility are TV, Mini Bar, AC, wifi, bath up, living room, and
kitchen. All of the price not include tax and service and free breakfast. What type of room
would you like Madam?
B : I want 1 suite room facing to the beach
A : Sure madam, and also we have free pick up service from airport to hotel. Do you want
to use it, madam?
B : No, thanks.
A : May I have your phone number please?
B : 0812-345-6789
A : Sure. Do you have any request madam?
B : I think, its enough
A : Sure. May I repeat your reservation?
B : Okay
A : Your reservation has been made for 10th April 2020 with duration 3 nights for one
suite room facing to the beach. Its correct?
B : Yes, correct
A : And total for your payment is Rp. 19.500.000 madam, its include tax and service
madam
B : Okay
A : How about the settle of payment with transfer to hotel or credit card madam?
B : Pay at hotel
A : Well Mrs. Ayu Suci, now I’ll need your credit card information to reserve the room.
What type of card is it?
B : Visa, and the number is 513-217-009
A : What is the name of the cardholder, madam?
B : Ayu Suci
A : Alright Mrs. Ayu Suci. Check in start from 12:30 PM and should if you have another
questions, please do not hesitate to contact us. Thank you for your reservation. Have a nice
day.
B : Thanks.
3) GUEST — BELLBOY (CHECK IN)
Bellboy : Good afternoon, welcome to Udayana Ecolodge. May I assist you?
Guest : Morning. I want to check in
Bellboy : May I know your name please?
Guest : Ayu Suci
Bellboy : Do you have any luggage?
Guest : Yes, the luggage is in the taxi.
Bellboy : Sure, let me bring your luggage to reception, madam.
Guest : Thanks
Bellboy : May I check your luggage first before the taxi out from hotel?
Guest : Yes
Bellboy : Madam, your luggage are one suite case and two hand bag and all the luggage with
a good condition, its correct?
Guest : It’s correct
Bellboy : It is the luggage tag for your luggage. Are you ready to go to reception?
Guest : Yes
Bellboy : Mrs. Ayu Suci is our reception; please complete your registration in here.
Guest : Thanks a lot.
4) GUEST — RECEPTION
Receptionist : Good afternoon. Welcome to Udayana Ecolodge. May I assist you?
Guest : Good afternoon. I have a reservation for today
Receptionist : Sure. May I know the reservation be listed under?
Guest : Ayu Suci
Receptionist : Could you spell that for me please ?
Guest : A-Y-U S-U-C-I
Receptionist : Sure. May I have your ID card?
Guest : Sure
Receptionist : This is your id card. And Mrs. Ayu Suci, we' have reserved one suite room
facing to the beach for 3 nights. And for the payment, is pay at hotel with visa card with
number 513-217-009 and the name of cardholder is Ayu Suci and total of the payment is Rp.
19.500.000. Its correct madam?
Guest : Yes
Receptionist : Okay, madam. We already have your credit card information on file. May I
borrow your card madam?
Guest : Sure
Receptionist : Please enter the pin madam
Guest : Sure
Receptionist : Please sign the receipt along the bottom, please.
Guest : Okay.
Receptionist : So, this is your credit card and also the receipt madam
Guest : And how about the room?
Receptionist : Your room number is 416. Here is the keycard Madam. To get to your room,
you will arrived with bellboy. Should you have any questions or requests, please dial ‘0’ from
your room. Also, there is internet available in the lobby 24 hours a day madam. The password
wifi is your room number
Guest : Okay
Receptionist : Thank you madam, have a nice day.
5) GUEST — BELLBOY
Bellboy: Hi madam, do you finish with the receptionist section?
Guest : Yes
Bellboy : May I get your luggage tag please?
Guest : Here you are
Bellboy : May I know your room number and also your key card room madam?
Guest : Yes, my room number is 416 and this is the key card.
Bellboy : Sure, let me final check with your luggage before bring to your room. Mrs. Ayu
Suci, your luggage are one suite case, and two hand bag and all the luggage with a good
condition, its correct?
Guest : Absolutely
Bellboy : Let me take your luggage to trolley madam.
Guest : Be careful.
Bellboy : Sure. Now, please follow me and I will take you to your room. Please enter this lift
madam.
Guest : Okay
(ARRIVE IN THE ROOM)
Bellboy : Mrs. Ayu Suci, this is your room, 416 and please wait a moment. I will check your
room first. (Knock Knock Knock) bellboy. Mrs. Ayu Suci, your room is ready, after you
please.
Guest : Okay
Bellboy : Now, I would like to explain about your room facilities start from here is your
room light switch, here is your air conditioner remote control, if you felt so hot you can
setting your air conditioner, here is your dressing table, here is your mini bar complete with
any kind of soft drink but it is not free and you must pay at our cashier when you check out
and then our housekeeping will replace every morning, next this is your wardrobe complete
with bathrobe, slipper with laundry bag and laundry bill, this is your television with local and
international channel so you can setting by this remote control, this is your bed side table
complete with bed side lamp, stationary and telephone, here is your balcony complete with a
round table and two arm chair and also view to the pool. For the bathroom, here is any kind
off your amenities and towel rack, here your bath up with hot and cold its cant to drink, here
is your standing shower with shampoo, body wash, conditioner and body lotion and this is
your toilet bowl. Do you have any question?
Guest : No
Bellboy : Madam, may I put your luggage on the luggage rack?
Guest : Of course
Bellboy : Now, would you like to sign here please (Bellboy Errand Card) and if you have a
question and also information about Udayana Ecolodge please dial “0” and I hope you will
enjoy to stay at our hotel.
Guest : Thanks
6) INFORMATION — GUEST
A : Good morning madam, welcome to information section Udayana Ecolodge. May i
assist you?
B : Morning. I want to know about dinner package in this hotel?
A : In our hotel, we have sunset dinner and candle light dinner.
B : Okay. Can you tell me more about that ?
A : The sunset dinner in our hotel is about the restaurant on the beach. So the guest can
enjoy the beautiful sunset view on beach. It will be held at 5-7 pm. We have two package
menu in sunset dinner, first package is fresh coconut, fish soup, grilled prawns , calamani
satai grilled clams, dessert fresh fruit salad. To 1 person with price Rp.120.000. Second
package is soft drink, fish soup, grilled prawns, grilled fish, calamani satai sate calamani,
grilled clams, grilled grab, dessert fresh fruit salad to 1 person with the price Rp. 160.000.
The candle light dinner is about the restaurant on the beach with sparkling wine for couple
accompanied with musical instrument on the night. It will be held at 7-9 pm. Our menu in
candle light dinner is for 2 persons and it is salad, soup, grilled main course, side dish, sliced
fruits and the price is Rp. 399.000. All the price is not include tax and service
B : Okay, I will ask to my fiance and i will be back to inform you.
A : Sure, for information section we will open at 07;00 AM - 05:00 PM. And if you want to
dinner package, please inform us one day before.
B : Okay
A : Is there any question again madam?
B : Nope
A : Sure. Have a nice day.
7) GUEST – BELLBOY (CHECK OUT)
Bellboy : Knock knock knock… bellboy please.
Guest : Yes
Bellboy : Good Morning madam, sorry for disturbing you. You call the reception for ask
Bellboy to come. Its correct?
Guest: Yes.
Bellboy: Do you want to check out now madam?
Guest :Yes.
Bellboy : May I check your room before you check out madam?
Guest : Yes.
Bellboy : Overall everything is okay. Do you ready now madam?
Guest : Yes.
Bellboy : Before I take it to trolley, I will final check for your luggage. It’s okay madam?
Guest : Of course
Bellboy : Mrs. Ayu Suci your luggage are one suite case, and two hand and all the luggage
with a good condition, its correct?
Guest : yes, correct.
Bellboy : Let me take your luggage to trolley madam.
Guest : Okay.
Bellboy : Of course. Please follow me madam. I will take you to the reception section. Please
enter this lift madam.
Guest : Okay
Bellboy : Madam we’ll arrive. Now, you can go to reception for handle for check out. I will
keep your luggage.
Guest : Okay
8) GUEST — RECEPTIONIST
A : Good morning, madam. May I assist you?
B : Sure, I want to check out now.
A : May I know your name please and your room number madam?
B : Ayu Suci, 416.
A : Alright, Mrs. Ayu Suci I will check your information room first. Wait for a minute.
So, Mrs. Ayu Suci your room number is 416 suite room facing to the beach and started from
10 April 2020 for three nights. Its correct madam?
B : Yes
A : May I take the keycard madam?
B : Sure
A : So, how the experience during stay in Udayana Ecolodge madam?
B : Everything is good. However, we are little bit disappointed with the swimming
pool because in the morning it is dirty, so we can’t swim in the morning.
A : Thanks for your compliment Mrs. Ayu Suci and we do apologize about the
swimming pool Madam. We will convey your problem to the hotel management in order to
improve our quality and service.
B : Okay
A : Thank you Mrs. Ayu Suci for choosing our hotel for your trip. We hope you enjoy
during your stay with us and I hope you come back here again in the next occasion.
B : Yes, sure. Thank you very much.
A : You're welcome
9) GUEST — BELLBOY
Bellboy : Hello Mrs. Ayu Suci, its done for check out?
Guest : Yes. Wait a moment, I want to call my driver
Bellboy : Sure
Guest : My driver is in front off main entrance.
Bellboy : Let me drop off until main entrance madam.
Guest : Okay. It’s the car.
Bellboy : Let me help you to bring your luggage to the car.
Guest : Be careful
Bellboy : Okay. It’s all and done madam. You can final check your luggage before leave the
hotel.
Guest : Overall okay.
Bellboy : Thank you for staying in Udayana Ecolodge. I hope you will be back again to this
hotel. Have a nice day madam.
Guest : Thanks for helping me a lot in this hotel.