Telephone Reservation

Ring... ring…ring….
Resevationist: Thank you for calling. Bulusan Tourist Hotel, this is ______________ speaking. How may I
assist you?
Guest: I want to book a room?
R: Yes, may I know first whos on the line? Can I have your full name?
G: this is Mr. /Ms. ________________
R: Mr. /Ms. _________________ did I get it righ?
G: Yes
R: Mr. ___________. May I know what room type would you like and for how many person?
G: I like suite room for two, please
R: yes sir. What are the dates of your stay?
G: I will stay on _____ up to______
R: Okay, just a moment Mr/Ms. ______________ I will check if you’re your requested room avialable on
that date.
G: Yes, please
R: Thank you sir/ma’am. Im happy to inform you that suite room is still avilable for you. our executive
room are fully airconditioned with king size bed, hot and cold shower with kitchenette and other
facilities . The room rate is Php 8, 000.00 only per night including breakfast and tax. Would you like to
take it sir?
G: Yes
R: Yes sir, for you have a guaranteed reservation there is 50% deposit requirement. How would you like
to settle your bill through money transfer, credit card or cash basis?
G: I settle it by credit card
R: yes sir can I have your credit card no.
G: __________________
R: Than you sir. To complete you reservation can I have your address and contact no.?
G. _________________________ and 0917________________
R: and ill need your email address too please
G; yes of course. It’s _____________________
R. Spell out the email address:__________________
G: Yes its correct
R. By the way sir/maam do you have a request?
G. No.
R: just a recap of your booking
_____________________________________________________________________________________
_____________________________________________________________________________________
Did I get it correctly sir/ma’am?
G. Yes
R: Thank you very much for your reservation. We look forward to your visit. If you had any questioning
or cancellation about your reservation, please inform us 24 hours before your arrival to our hotel. Again
than you and have a nice day
G; You are welcome. Good bye
 Telephone Reservation
Ring... ring…ring….
Resevationist: Thank you for calling. Centex Park Hotel, this is ______________ speaking. How may I
assist you?
Guest: I want to book a room?
R: Yes, may I know first whos on the line? Can I have your full name?
G: this is Mr. /Ms. ________________
R: Mr. /Ms. _________________ did I get it righ?
G: Yes
R: Mr. ___________. May I know what room type would you like and for how many person?
G: I like suite room for two, please
R: yes sir. What are the dates of your stay?
G: I will stay on _____ up to______
R: Okay, just a moment Mr/Ms. ______________ I will check if you’re your requested room avialable on
that date.
G: Yes, please
R: Thank you sir/ma’am. Im happy to inform you that suite room is still avilable for you. our executive
room are fully airconditioned with king size bed, hot and cold shower with kitchenette and other
facilities . The room rate is Php 8, 000.00 only per night including breakfast and tax. Would you like to
take it sir?
G: Yes
R: Yes sir, for you have a guaranteed reservation there is 50% deposit requirement. How would you like
to settle your bill through money transfer, credit card or cash basis?
G: I settle it by credit card
R: yes sir can I have your credit card no.
G: __________________
R: Than you sir. To complete you reservation can I have your address and contact no.?
G. _________________________ and 0917________________
R: and ill need your email address too please
G; yes of course. It’s _____________________
R. Spell out the email address:__________________
G: Yes its correct
R. By the way sir/maam do you have a request?
G. No.
R: just a recap of your booking
_____________________________________________________________________________________
_____________________________________________________________________________________
Did I get it correctly sir/ma’am?
G. Yes
R: Thank you very much for your reservation. We look forward to your visit. If you had any questioning
or cancellation about your reservation, please inform us 24 hours before your arrival to our hotel. Again
than you and have a nice day
G; You are welcome. Good bye