https://youtu.

be/aJRUr6susAU

HOTEL RESERVATION DIALOG

Guest : hello

Staff Hotel : hello,mam. My name is xxx . How can I help you?

Guest : is this Dream Land hotel?

Staff Hotel : yes this is Dream Land hotel . How can I help you?

Guest : Hi, good morning. This is XXX I’m calling for a reservation in 2nd July. 

Staff Hotel : How long will you be staying?

Guest : 2 nights

Staff Hotel : All right, mam. How many people is the reservation for?

Guest : There will be me and my friend.

Staff Hotel : Yes, Mam. Would you like a room with twin beds or a double bed?

Guest : A double bed please.

Staff Hotel : All right, Mrs. XXX. Each room is 400 dolars per night. What name will the reservation be
listed?

Guest: My name is XXX

Staff Hotel : And is there a phone number where you can be contacted?

Guest : Yes, my cell phone number is 0812-445-777

Staff Hotel : Great. Now I'll need your credit card information to reserve the room for you. What type of
card is it?

Guest : Visa. The number is 987654321.

Staff Hotel : And what is the name of the cardholder?

Guest : XXX.

Staff Hotel : All right, Mrs. XXX. Your reservation has been made for the 2nd July until 4 July. You can
check-in at 9 A.M and check-out at 2 P.M. If you have any other questions, please do not hesitate to call
us.

Guest : Okay, thank you.

Staff Hotel : My pleasure. See you in July, Mrs.XXX Have a nice day.

Guest : Sure, have a nice day too !

Hotel check-in

Staff Hotel : Good morning. Welcome to Dream Land Hotel. What I can do for you?

Guest : Good moring, my name is XXX . I have a reservation for a double room for 2 night.

Staff Hotel : Alraight. Mrs XXX . Let me pull up your reservation. I can’t see a record of your
booking. Did you book a room directly through us,or did you use a hotel reservation service or travel
agent?

Guest : I booked it from hotel reservation service. I’ve already paid with creditcard.

Staff Hotel : Okay sure. Let me check in

Guest : thankyou.What about the internet accsess?

Staff Hotel : for internet access, you will be given a card in the room containing your username and
passcode for internet access.

Guest : Ah thank you. How about other facilities?

Staff Hotel : For other facilities, a front desk number will be given. and there will be a list of facilities
available at the hotel. such as restaurants and swimming pools.

Guest : Thank you very much

Staff Hotel : Your welcome. oh yes .. free breakfast for 2 people every morning .. if more than 2
people will be subject to additional fees.

Guest : ah good .. I'm just the two of me and my friend.

Staff Hotel : Can i have some ID please? And could you complete this registration form?

Guest : Sure.. This is my ID

Staff Hotel : Thank you.. please wait a minute.. This in your ID

Guest : Thank you

Staff Hotel : ahh.. sure.. This is your key. You room number is 234 on the 2nd floor. You can take the
elevator directly to the 2nd floor

Guest : thank you .. you are very helpful

Staff Hotel : My pleasure. If you need anything, please feel free dial the front desk. Enjoy your stay!
Guest :Thank you