CHECK-IN CONVERSATION WITH UPSELLING PRODUCT

Hotel Staff : Welcome to Education Hotel! How can I assist you?

You : Hello, I have already booked a hotel room through an online reservation. I
would like to check-in please.

Hotel Staff : Certainly. May I have your name and reservation confirmation number?

You : Of course, my name is [Nama belakang], and my reservation confirmation

number is [123456].

Hotel Staff : Would you like to spell your name?

You : [spell name]

Hotel Staff : [spelling alphabet name] for [name] is that correct?

You : Yes

Hotel Staff : Thank you, Mr./Ms. [Nama belakang]. Let me check your reservation
details…..I’m sorry to keep you waiting, well we found your reservation in our system. You
have booked a superior room for 2 person and will be stay with us on 1-3 June 2023. Is it
correct Mr [nama belakang]?

You : Sure, that’s my reservation so is it possible to stay in the same room? As I

mentioned it before we will be 3 person of us since my friend decide to join with our vacation?

Hotel Staff : Thank you for your kind information Mr. [nama belakang], kindly to inform
you our superior room is not fit for 3 person in these room, however we glad to advise you to
upgrade your room into our Deluxe Pool access with additional cost IDR 500.000 net per room
per night from your previous room rate or we also give you our best price under our discount
rate special for you in our Junior Suite room with the additional cost from your previous room
rate only at IDR 700.000 net per room per night including daily breakfast for 03 person, free
entry and get 01 time free cocktail in our pool bar, is it good for you?

You : That sounds good, so before I decide it, can you explain the room facilities in
the Junior Suite room?

Hotel Staff : Of course, the facilities in our Junior Suite room there are king-sized bed and
adjacent living area featuring one sofa bed – a comfortable resting spot for the little ones before
tomorrow’s fun adventure! Each suite features a spacious balcony overlooking the resort’s
charming tropical garden complete with a cushy daybed wihich allows you and the kids to
spend breezy. Beside that, there are Television LCD, Channel satellite, Free Wi-Fi, Mini bar,
Room service, 24 hours service, Telfon, Free access swimming pool and Gym, AC, Standing
Shower. Any question sir?

You : Alright, no, I don’t. Well, I would like to book Junior Suite room please.

Hotel Staff : Well, may I repeat you hotel room order?

You : Yes please

Hotel Staff : You have booked a Junior Suite room for 3 person and will be stay with us on
1-3 June 2023 with cost IDR 3.700.000 net per room per night. Is it correct Mr.[nama
belakang]?

You : Sure

Hotel Staff : well Mr. [nama belakang], may I borrow your passport?

You : yes

Hotel Staff : Thank you for waiting sir, this is your passport. Please fill the registration form
and this is your pen

You : I’m finish

Hotel Staff : Thank you. How would you like to pay? by cash or credit card?

You : I pay by cash please, and how much the total?

Hotel Staff : The total price is IDR 7.400.000. May I have your money please?

You : alright, this is my money.

Hotel Staff : Thank you, just a moment please. (Hotel staff isi Guest Card, B'fast Coupon,
Complimentary Drink dan Cash Receipt). Setelah selesai, Well, here is your cash receipt. This
is your Guest card. The identity that you are stay in our hotel. Breakfast Coupon, for your
breakfast from 6AM until 10 Am in our Restoran Welcome drink Coupon Free Hotel for you
in our lobby lounge, And here is your room key number # 105. Any questions?

You : No, thank you

Hotel Staff : Alright Mr. [nama belakang], If you have something to help, fell free to contact
front desk at dial 2. Bell boy will escort you to your room. Enjoy your stay with us.

You : Thank you