Nama : I Komang Rama Merta Wiguna

Kelas : XII AP 2

Absen : 23

( CHECK-IN WALK IN )

Recept : Good Morning welcome to Triatmajaya hotel how many i asisst you sir ?

Guest : Good Morning, I want to check in , 4 person 2 adults and 2 children for 3 night, and I want
connecting room.

Recept : alright sir, please wait a moment i Will check it first.

Guest : okey

Recept : alright sir, thank you for waiting , I'm sorry sir Because connecting room is not available ,
but we have family room it is one room and 2 bed room it is double and twin bed room and the
room rate is IDR 1.000.000 nett/room/night, including breakfast. Do you want booking this room
sir ?

Guest : what the Room facilities ?

Recept : The room facilities is telivision 34 channels for 24 local, 5 internasional channels and 5 kids
channels, air conditioner , kitchen, private pool, smooking area, and view beach. Do you want
booking this room sir ?

Guest : yes I want to booking this room. Do you have any discount for the family room?

Recept :I'm sorry sir, we don't give a reduction at the moment sir, because we are in high season.

Guest : I don't have choice, i Will take a family room.

Recept : Alright sir, My i know your name sir?

Guest : My name is Pendi

Recept : Alright Mr Pendi , you take one family room for 4 person and 3 night and the room rate is
IDR 1.000.000 nett/room/night its including breakfast. Is that right sir?

Guest : Yes that’s right

Recept : Alright sir, please fill out this registration form this name, nationality, Home address,
Occupation, purpose of visit, indenfication, phone number and signature. This is your pen.

Guest : Alright

( sambil tamu melengkapi form reception mengisi guest card, welcome drink, and breakfast coupon)

Recept : Are you finish Mr. Pendi?

Guest : yes, i am finished

Recept : Alright sir, may i borrow your passport please? I would like check and completed the
registration.

Guest : yes, sure. This is my passport.

Recept : Thankyou, wait a moment please sir

Guest : yes.

Recept : alright sir, thankyou for waiting, this is your passport. Excuse me sir, may i get a full deposit
for you room please?

Guest : How much?

Recept : Room rate is 1.000.000 and for 3 night, and the total is 3.000.000 nett /room/ night.

Guest : Alright, i would like pay by credit card

Recept : Sure, may i borrow your credit card?

Guest : yes, this is my credit card

Recept : alright sir, this is our receipt, Can you sign here please?

Guest : Sure

Recept : alright sir, this is our receipt for you and this is your credit card, you have paid IDR
3.000.000 for a deluxe and twin bed room for 3 night and 4 person, its including breakfast. And this
is guest card, you use this card while at the hotel. And this is your breakfast coupon. Our reception
open from 7 – 11 am. This is your key card , your room number 101 and for our information check
out time start from 12 pm. And if you need something or information please dial number 1 for our
operator.

Guest : yes thankyou

Recept : is there anything else mr. Pendi?

Guest : no, thanks

Recept : Alright. Our bellboy will escort you go to the room

Guest : yes, thankyou

Recept : Bellboy please, this is our bellboy he will escort you go to the room.

Guest : alright thankyou.

Recept : Alright sir, thankyou for coming, i hope you enjoy to stay in our hotel, have a nice day.