Receptionist: Good morning.

Thank you for calling Luna de Hotel reservation, this is Thea speaking, How
may I help you?

Guest: Good morning, I would like to make a room reservation.

Receptionist: So Before we proceed on your reservation, May i know your personal information.

So What is your name? James Vincent Andres, and how will you spell it?

J-A-M-E-S V-I-N-C-E-N-T A-N-D-R-E-S

May i know your place address? 123 Guyong, Santa Maria Bulacan

May i know your email adress? jamesvincentandres@gmail.com

And lastly may i know your contact number?0943-531-9975

Receptionist: Is it okay sir, If i call you with your last name?

Guest: Sure no problem

Receptionist: Okay thank you Mr. Andres, I will repeat all your information, please correct me if I’m
wrong.

Your name is James Vincent Andres and spelled, J-A-M-E-S V-I-N-C-E-N-T A-N-D-R-E-S.

And your place address is 123 Guyong Santa Maria Bulacan.

And your email address is jamesvincentandres@gmail.com.

and lasty your contact number is 0943-531-9975, Is that all correct sir?

Guest: Yes that's all correct

Receptionist: okay thank you for that information Mr. Andres, May i know when do we expect your
arrival? and for how many nights you will be staying with us?

Guest: I will arrive on April 8th at 2:00 pm, and we'll stay for two nights.

Receptionist: alright sir, do you have any preference for the type of room? So we have luxury room it
cost of ₱5,000 per night, and our deluxe room it cost of ₱3,000 per night, and lastly our standard room it
cost of 2,500 per night. so what will your preferred sir?

Guest: I want a deluxe room

Receptionist: For how many guest sir?

Guest: For only two ( me and my wife)

Receptionist: Do you have any specific request like non or smoking room?

Guest: I want a smoking room

Receptionist: okay wait a moment sir, I would like to check the room available that you want on that
period.

Guest: sure no problem.

Receptionist: Thank you for waiting Sir, you're very lucky because our deluxe room is available on that
period. once again do you want to take this room?

Guest: Yes i want to take this room.

Receptionist: Okay thank you Mr.Andres, Regarding on your reservation, we have a hotel policy. In
confirmed payment you need to pay the 10% of your room rate and if you did not arrived on the said
date, reservation will be cancelled while in guaranteed payment you will pay the first night of your stay,
so your room will be hold. So, what will you prefer?

Guest: I will choose the guaranteed payment.

Receptionist: So how are you going to pay your bill sir?

Guests: By Credit Card

Receptionist: May i know what type of card it is? And your card number?

Guests: Master Card, and the number is 987654321

Receptionist: So May i know the name of card holder? and the expiration date of your card number

Guest: it's under my name and the expiration date is December 2025

Receptionist: Okay thank you Mr. Andres, I will repeat all the details of your confirmed reservation. You
will arrived on April 8th at 2:00pm and your checking out date is April 10th at 12:00 noon. And you
preferred a deluxe room with smoking room. and You will pay your down payment as guaranteed
payment and you will settle your bill by a Master card amounting to ₱8,000 pesos and your card number
is 987654321 and the expiration date of your card is December 2025. is that all correct sir?

Guest: Yes that's all correct

Receptionist: See you on your arrival sir and thank you for choosing Luna de Hotel, we look forward to
welcoming you if you have any request or questions feel free to let us know. Once again I'm Thea have a
great day sir!

Guest: Thank you very much for your welcoming service.