CUSTOMERS’ HOTEL WELCOMING AND GREETING THE CUSTOMERS’ HOTEL English Expressions for Greeting Hotel Guest
Formal Expressions Less Formal Expressions
Good morning (sir/ma’am) Hello Good afternoon (sir/ma’am). Hi Welcome to (name of hotel/shop, etc.) Good evening (sir/ma’am) What’s up? How are you this morning How’s it going? (afternoon, evening, today)? After the greeting, the dialogue must be continued, and what is said then depends on the purposes of the dialogue, such as determining what the guest wants or needs. A couple of standards that can be used in the hotel industry are: •How can I help you today Ma’am (sir)? •Can I be of assistance? •How may I assist you? •May I assist you with anything? •What can I do for you today? 1st Conversation Guest : Good Morning. I've booked a room through ticket.com Hotel : Good Morning. May I see your ID, please? Guest : Here it is. Hotel : Yes, we've your reservation Mr. Smith, one twin room, staying for two nights. It is all paid up. Guest : Yes, you are right. Hotel : Please sign your name here. Guest : Sure. Can someone help me with my luggage? Hotel : Thank you very much, Mr. Smith. I will call the bellboy to handle your luggage. If you need any help, just call the front desk. 2nd Conversation Hotel : Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you? Guest : I have a reservation for today. It's under the name of Hannighan. Hotel : Can you please spell that for me, sir? Guest : Sure. H-A-N-N-I-G-H-A-N. Hotel : Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Is that correct? Guest : Yes, it is. Hotel : Excellent. We already have your credit card information on file if you'll just sign the receipt along the bottom, please. Guest : Hmm. Ok, so what room am I in? Cont …. Hotel : Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator, and your room will be on the left-hand side. A bellboy will bring your bags up shortly. Guest : Great. Thanks. Hotel : Should you have any questions or requests, please dial 'O' from your room. Also, there is internet available in the lobby 24 hours a day. Guest : Ok, and what time is check-out? Hotel : At midday, sir. Guest : Ok, thanks. Hotel : My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel References and Recommended Readings •Hughes, J. (2009). Telephone English with Audio CD. Oxford: Macmillan. •Morris, C. E. (2012). Flash on English for Tourism: ESP Series: class CD [Electronic resource]. Italy: Tecnostampa, 1. •O'Hara, F. (2002). Be My Guest. New York: Cambridge University Press. Online Resources http://hotel-tefl.com/pages/greeting/ https://www.linguahouse.com/ https://www.englishclub.com/ https://www.hospitality-school.com/ https://www.woodward.com http://yadayadaenglish.com/