(Walk In)
Bellman: Durian Hotel, Good
afternoon
Guest: Good afternoon, Where's the
Front Desk?
Bellman: This way Ma'am
Guest: Thank You
Front Office Clerk: Good afternoon,
how may I help you?
Guest: Good afternoon, I would like
to have a room
Front Office Clerk: Do you happen to
have any reservation Ma'am?
Guest: Oh... I don't have
Front Office Clerk: What room would
you like to have Ma'am?
Guest: A suite room, please
Front Office Clerk: Hold on for a
second Ma'am. I'll check first the
system if there are any available
rooms.
Front Office Clerk: The suite room is
available Ma’am; would you like to
take it?
Guest: That's good. How much
would I pay for that?
Front Office Clerk: Ma'am our Rack
rates or standard rate for suite room
is ₱5,000.00
Guest: Okay, I'll take it
Front Office Clerk: By the way, what
is your name Ma'am?
Guest: I'm Gail Garcia
Front Office Clerk: Ms. Garcia, How
long would you stay Ma'am?
Guest: Only 2 nights
Front Office Clerk: Okay, for how
many people Ms. Garcia?
Guest: 1 person
Front Office Clerk: Ms. Garcia, would
you like to have a non-smoking room
or smoking room?
Guest: A non-smoking room, please
Front Office Clerk: Do you have any
special request?
Guest: I would like to have a
newspaper serve in the morning
Front Office Clerk: So, Ma'am, I will
repeat. Do you want to have a suite
room for 1 person and for 2 nights
and a newspaper serve in the
morning? Is that all Ms. Garcia?
Guest: Alright, that's all
Front Office Clerk: We will get 100%
down payment; would you pay it by
cash or credit card?
Guest: Credit Card
Front Office Clerk: Ms. Garcia, can I
have your credit card and also your
valid I.D?
Guest: Oh sure, here's my credit
card and my valid I.D
Front Office Clerk: Here Ma'am,
thank you. Can you sign the
registration form?
Guest: Sure
Front Office Clerk: And this is your
brochure for amenities and facilities
and your guide for other offers. Here
is your key card and your room
number is Room 404.
Guest: Thank you
Front Office Clerk: If you have any
quiries Ms. Garcia, you can call the
Front Office Department for any
concern. The bellman will assist you
to your room.
Guest: Okay, thank you
Front Office Clerk: Here is Nico your
bellman to assist you on your
luggage and to your room. Have a
nice day Ms. Garcia!
Bellman: Good Afternoon Ms.
Garcia, I’m Nico your bellman. Is this
all your luggage Ma’am?
Guest: Yes, that’s all
Bellman: So, you have 1 luggage
Ma’am and your hand carry bag and
everything are fine Ms. Garcia with
no damages.
Guest: Okay, That’s right
Bellman: This way to the elevator
Ms. Garcia. On our left Ma’am we
have our restaurant which opens
10:00am to 10:00pm. And on our
right side we have our swimming
pool which you can enjoy until 10pm,
beside this is our garden where you
can have your breakfast and where
you can enjoy the view.
Guest: Oh, nice place you have
here!
Bellman: Let’s get to the elevator Ms.
Garcia. We’re going to room 404 on
the 4th floor of this hotel.
Guest: Okay Nico, let’s go
Bellman: The second floor located is
the Spa and fitness gym. Kindly scan
your hotel’s brochure for further
information. And we are here at the
4th floor Ms. Garcia. This way to your
room.
Guest: Thank you
Bellman: How was your trip going
here Ms. Garcia, I hope it went well.
Guest: I have a long tiring flight but
the people are so friendly so I feel
good.
Bellman: That’s good to hear Ms.
Garcia. Can I have your key card to
check the condition of your room.
Guest: Here you go.
Bellman: Thank you Ms. Garcia, I’m
going to open it now. Ms. Garcia the
condition of your room is good.
Please come in. Where do you want
me to put your luggage Ma’am?
Guest: At the luggage rack please.
Bellman: Do you want me to unpack
your luggage Ms. Garcia?
Guest: No, It’s okay leave it there.
Bellman: Ms. Garcia, May I explain
your room facilities now?
Guest: Yes please
Bellman: Well, your room has an
aircon, a 27inches television and it
has 90 channel, refrigerator and mini
bar, a bathroom that has a hot and
cold shower and with complete
amenities. There is a safety deposit
box as well. Please keep your
valuable things in the safety deposit
box with 3 digits of secret number or
character.
Guest: Alright, That’s good
Bellman: If you want anything else,
the telephone is located beside the
bed don’t hesitate to call us dial 1 for
calling Front Office Department, dial Bellman: All of your luggage Ma’am
2 for calling Room Service and dial 3 are good and there are no any
for calling Housekeeping and damages.
Laundry Service.
Guest: Yes, could you please go
Guest: Sure, thank you Nico ahead and I’ll just follow in a min.
Bellman: Thank you Ms. Garcia, Bellman: Okay Ma'am, excuse me
Have a nice day.
Guest: Thank you Nico
(Guest Request)
Bellman: Your Welcome Ms. Garcia
Knock…Knock…Knock… (luggage on the lobby)
Bellman: Bell Service. Good morning Guest: Excuse me, I am checking
Ms. Garcia, here’s the newspaper out. Here is the key card of my room
that you have requested yesterday.
Front Office Clerk: Thank you.
Guest: Oh! Thank you, Nico. Ma'am did you consume any
beverages from the minibar?
Bellman: Your Welcome Ms. Garcia,
Have a pleasant day ahead. Guest: No
(Check Out) Front Office Clerk: Okay Ma'am. Just
for a second I'll print your receipt.
Front Office Clerk: Good morning
Here you go
Ms. Garcia, I would like to remind
you your check out time at 12pm, Guest: Thank you
Would you like me to send you a
Front Office Clerk: How was your
bellman to assists you with your
stay Ma'am? I hope you will be back
luggage?
to visit us again soon.
Guest: Yes, Please
Guest: It's good. I'll surely will
Front Office Clerk: Okay, the bellman
Front Office Clerk: Thank you for
will arrive 5 minutes before your
staying in Durian Hotel Ms. Garcia.
check out time.
Hope to see you again. Have a safe
Guest: Sure trip.
Knock…Knock…Knock…
Bellman: Good morning Ms. Garcia,
I’m here to assist you with your
FARILLON
luggage
GARCIA
Guest: Here
RADORES
Bellman: Is this all of your luggage
Ma’am? (Check for any breaks)
Guest: Yes, that’s all