UNIT 1

handling guest

I. WORDS AND EXPRESSION TO LEARN

ACCOMMODATION DUE TO
ADEQUATE LUXURY
GUEST CLARIFY
SPACIOUS INTERNATIONAL
FRONT OFFICE SERVICE
SCENERY COMMERCIAL
FURNISHING RECREATION
INN COTTAGE

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II. SUBTITUTION DRILL

A. CHECK IN

Receptionist : Welcome to the hotel, sir!

Guest : Thank you. Could I have a help, please?
Receptionist : Certainly. Do you have a reservation?
Guest : Nope, but I need a room now. Is there any vacant
room here?
Receptionist : Yes, would you just fill the form, please?
Guest : Okay…Well, Do you need any other
information?
Receptionist : Yes, sir. Do you prefer a single or double?
Guest : A double, with bath and shower please.
Receptionist : Well, you will be in room 319 on the third floor. This is your key, the bell boy
can help you to bring the suitcases.
Guest : I don’t think I need hand, but I need clearer direction to my room.
Receptionist : Oh.. just go up by the lift, you’ll see a
doorman on the third floor, then you can ask him.
Guest : I see, thank you.
Receptionist : You’re welcome, enjoy your stay.

Exercise!
Make a conversation about check-in in a hotel, you are
as the receptionist. Ask the things related to the guest’s needs. The options are as follow:
Address Occupation
Nationality Quantity of room
Types of room Duration
Term of payment Occupation

B. COMPLAINTS

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Guest : Can you do something about the service in
this hotel?
Duty Manager : I’m sorry, madam. What’s the problem,
exactly?
Guest : My breakfast, that’s the problem …!
Duty Manager : What happened to your breakfast?
Guest : I ordered breakfast from Room
Service…at least half an hour ago. I’ve
telephoned Room Service three times, but my
breakfast still hasn’t come.
Duty Manager : I see…
Guest : I’ve got an important meeting at nine o’clock and now it seems I’ll have to go
there without breakfast! Really, I don’t think this good enough!
Duty Manager : I’m very sorry about this, madam. You ordered breakfast half an hour ago, and
you’ve phoned three times since then?
Guest : That’s right.
Duty Manager : I really must apologize. You should have the breakfast no later than five or ten
minutes after you ordered it.
Guest : That’s what I thought.
Duty Manager : The problem may be that they’ve been rather short-staffed in the
kitchens recently. But I’ll look into this, and I’ll make sure that the breakfast
is sent to you immediately. Full English breakfast, was it?
Guest : Full English breakfast, with corn flakes.
Duty Manager : Very well, madam. I’ll deal with this my self, and I’ll have it sent up to your
room right away.

Exercise!
What complaint is it?
1. Look, I was told I would get my suit back from the dry cleaning by five o’clock and it’s now
half past six. I absolutely must have it this evening.

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2. Can you do something about people in the next room? They seem to be having a party through
there. The noise is driving me crazy.
3. I asked for my steak rare- this steak is so well done it’s almost uneatable.
4. As far as I can see it hasn’t been cleaned since the last guest left. The bed hasn’t been made,
the sheets haven’t been changed, and the bathroom is in a disgusting mess.
5. I’m sorry, but could we ask you to keep the noise down a little? We’ve had complaints from
some of the other guests who are finding it difficult to sleep.
a. about the condition of the room
b. about the food
c. about something returned to the guest later than promised
d. about a disturbance in a neighboring room
e. made by the management, to a guest

C. CHECK-OUT

Guest : I’d like to chek-out now, please. Room 302.

Clerk : Certainly sir, I’ll get your bill.
: Here we are. How would you like to pay, sir? Credit card?
Guest : yes, credit card. Do you take this card?
Clerk : We do indeed, sir. If I could just have your card a moment…
Guest : Certainly.. here you are.
Clerk : I’m sorry sir, but I’m afraid this credit card has expired. It expired at the
beginning of this month.
Guest : oh dear, that’s a nuisance. Could I pay by cheque then?
Clerk : I’m afraid we wouldn’t normally accept a cheque without a valid cheque
guarantee card. But don’t worry, we’ll soon sort this out for you. If you’d like to wait a
moment, we’ll put a telephone call through your bank. I expect they’ll guarantee the
cheque for you.
Guest : Actually, you won’t need to do that. I’ve just remembered I have an American.
Express card as well…just a moment...here it is. I think you’ll find it’s OK.

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Clerk : Yes, that’ll do nicely sir. If you just wait a second I’ll write out a slip for you, and give
you a receipt.

Exercise!
Make another conversation for check-out, you are the clerk. Your point of discussion including
the some points as follow:
Staying duration
Breakfast
Lunch
Dinner
Phone
Laundry
Room service
Newspaper

III. LANGUAGE REFERENCE

A. Tenses Identification
Past time
I ordered breakfast from Room
Service.
Present time
I’m sorry sir.
Future time
I’ll deal with this my self.
B. Stating the Time
It’s now half past six 06.30 (a.m)
It’s now seven forty five 07.45 (p.m)
(It’s now quarter to eight)
C. Polite Request
I’d like to chek-out now, please.
Could I have a help, please?

5
 UNIT 2
HOTEL SERVICES AND FACILITIES

I. WORDS BANK

VALET RECEPTIONIST
TELEPHONIST CHEF
LAUNDRY BARTENDER
TRANSPORT PORTER
PARKING AREA SPORT CORNER
DOCTOR CHAMBERMAID
PACKED LUNCH CLERK
SWIMMING POOL

HOUSEKEEPER

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II. SUBTITUTION DRILL

Guest : Where can I park my car?

Officer : You can park your car in the car park behind the hotel. It’s free. Or we have a lock up
underground car park. The entrance to that is behind the hotel, too.
Guest : Do you have a valet?
Officer : Yes, certainly. I my self can help you if you
wish.
Guest : Is there a laundry service in the hotel?
Clerk : Yes indeed sir. Just leave your laundry bag
behind the door with a laundry slip in it before
nine o’clock. Your laundry will be collected and
returned to you by
six o’clock in the evening.
Guest : Well, thank you.
Guest : I’ve got a valuable jewelry with me. I’d better not
leave in my room, had I?
Clerk : That’s right madam. The hotel will not take responsibility for valuables left in a room.
But jewelry can be deposited in one of our safe-deposit boxes here at reception, and the
hotel will then be responsible for its security.
Guest : Very good, I’ll make it for a week.

HOTELIERS
The hotel is divided into some parts with special persons for each position. Match the places
below with the words under.

a. where guests make reservations, check in and check out.

b. where guests eat
c. where guests drink alcoholic or soft drinks
d. where food is cooked
e. where bills are added up and money matters dealt with

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f. the department that makes sure the hotel and the rooms are clean, and in order
i. housekeeping
ii. kitchen
iii restaurant
iv. concierge
v. bar
vi. cashier’s office

SERVICES
Valet service Medical service
Telecommunication service Room Service
Food service Entertainment service
Transportation services Delivery service
FACILITIES
Pool Shopping corner
Park Furniture
Bar Restaurant
Sport corner Finance
Rooms Entertainment spot

Assignment!
Find some types of hotel and the characteristics. Find a hotel in your city, explore it from the
services and facilities offered. Make a power point slide to present the result. Make it in group of
three.

III. LANGUAGE REFERENCE

Question
Where can I park my car?
Is there a laundry service in the hotel?
Do you have a valet?

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 Question tag
I’d better not leave in my room, had I?
I’d better leave it in my room, hadn’t I?

Passive Voice
Your laundry will be collected and returned to you.
Jewelry can be deposited in one of our safe-deposit boxes.

Adamson, Donald. 1989. International Hotel English:Communication with the International

Traveler. Prentice Hall

Perwani, Yayuk, Sri. 2004. Teori dan Petunjuk Praktek Housekeeping untuk Akademi
Perhotelan: Make up Room. Jakarta. Gramedia

9
 UNIT 3
CUISINE

I. Words and Expressions to learn

Grains prominence citronella

Staple meals excellent coriander powder
Pork tasty caraway powder
Multitude showcase capsicum
Chopped beef a subtle blend terrific
Veal prawn hang around
Mushroom turmeric superb cuisine
Salami flavorful curries sounds strange

II. Illustration

In every country, cuisine is one of the most important things for tourism. Each country has its
own unique or special cuisines which can spoil tourists’ tongue with their taste.

International Cuisines

By general consent, the greatest cuisines are Chinese, Italian, and French cuisines. In china,
dishes with potatoes, tofu, maize meal, rice, and other grains are staple meals. Noodles are also

10
common and ‘mantou’ (steamed bread) is a staple in northern China. Dishes made with pork,
beef, chicken, or fish are popular.

Pasta is the staple of Italian diet, served in a multitude of forms from ravioli, which are small
casings filled with meat, cheese or vegetables, to fettucine, which are wide noodles. Pasta is
accompanied by a wide range of sauces, from Bolognese – containing tomatoes, lean chopped
beef, pork, veal, or chicken livers – to salmon or mushroom. Italian eat fish as well as a variety
of meats, including veal, ham, sausage, and salami. Cheese is also very popular. Pizzas vary in
style from region to region. Italy is also a major wine producer, and wine is usually served with a
meal.

The French are famous for their cuisine. Thousands of regional dishes are popular in France.
Beloved ingredients include generous amounts of garlic, olive oil, butter cream, and local
cheeses and wines. French dishes that have risen to national and international prominence
include a seafood soup called bouillabaisse, crepes, quiches, and ouillette sausage, and a goose
liver paste called pate de foie gras. Breads and pastries are a daily staple.

Traditional Cuisines

Indonesian food is excellent and tasty, a showcase of the spices that constitute the countries main
agricultural commodity. A subtle blend of Chinese, Malay and even Dutch influences,
Indonesian cuisine is based on rice and noodles. They can be fried with meat and fish, combined
with flavorful curries, or accompanied by tasty brochettes. The national dish is called ‘nasi
goreng’, fried rice with finely chopped meat, shrimps and egg. The food varies from island to
island. In Kalimantan, there is the biggest fresh water shrimp. In Bali, enormous prawns and
frog’s legs from the rice paddies are a special treat. Sumatra in general and west coast around
Padang in particular pride themselves on having the spiciest food in all of Indonesia. Nasi
Padang is a specially spiced rice dish, and deng-deng is a meat dish generously seasoned with
hot chilies. In the Moluccas, sago replaces rice as the basic food. Fresh fish is a specialty of
Sulawesi, as are grilled pork and buffalo – the meat is grilled in bamboo poles and generously
sprinkled with ‘tuak’ (palm alcohol).
(Encarta and Wikipedia encyclopedia)

Some International Foods

 Baked Fettucine (Italy) : a pasta dish cooked with butter, cheese, and cream.
 Beggar’s Chicken (China): chicken, mushrooms, and vegetables, wrapped in paper and clay,
and baked.
 Devonshire Scones (Great Britain, New Zealand) :
A small baked buns made of flour, butter, and milk, served with
whipped cream and jam.
 Feijoada (Brazil) : a dish made of black beans, garlic, spices, and pork.
 Moussaka (Greece) : a baked dish with ground lamb, tomatoes, eggplant, cheese, and
white sauce.

Some Indonesian Traditional Foods

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 Lempah Kuning (Bangka): a dish made of fish, turmeric, onion, garlic, galangale and
belacan (condiment made from pounded and fermented shrimp).
 Sate Asam bumbu Poyah (Betawi) :
a baked dish with meat, coconut, citronella, galangale, caraway
powder, water with tamarind, palm sugar, coriander powder, salt,
chili and pineapples.
 Dalca (Aceh) : a dish made of lamb, carrots, unripe jackfruit, squash, potato,
unripe mango, tomatoes, coconut milk, oil and some spices.
 Tulang Bawang Picles (Lampung) :
A dish made of baked ‘tenggiri’ fish, unripe mango, tomatoes,
capsicum, salt, water and other spices.

Beverages

Coffee, tea, milk, iced tea, fruit juice, coke, milkshake, wine, etc.

III. Substitution Drills

1. Hi, Wina. How was your Holiday

Vacation ?
travel

Nice Bali
2. It was Terrific . I spent some time in Bandung
excellent Paris

3. What did you do there ?

in Bali
Paris
Bandung

Restaurant
4. Well, I hung around to see some beautiful place and visited some Food courts
cafes

Know about French

5. What do you Chinese Cuisine?
Think of
Indonesian

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6. Hmm, they are very delicious
superb cuisines

French food
7. What is your favorite Italy cuisine
Lampung dish

Bouillabaisse
8. My favorite is Baked fettucine
Tulang bawang picles

What kind of food is that?

9. The name sounds strange. Do you know its ingredient?
What is it made of?

10. Boillabaisse is a seafood soup.

Food Pasta cooked with butter, cheese, and cream.

This
dish Is made of ‘tenggiri’ fish baked with unripe mango,
tomatoes, capsicum, salt, water, and other.

food
11. Do you like that very much?
dish

12. Yes, I like it very much.

13. Which one do you like most, international or traditional cuisine?

traditional cuisine most because its taste is suitable with my appetite.
14. I like
international
IV. Dialogue

Aming : Hi, Tora, you look fresh after having your vacation.
Tora : Yes, you’re right. I can feel it.

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Aming How was your vacation? I guest it was fun, wasn’t it?
:
Tora :
Yes, it was terrific. I spent most of my time in Paris.
Aming :
Wow, it sounds great! What did you do there, Tora?
Tora :
I visited some beautiful places and restaurants to have lunch or dinner.
Aming :
What do you think of French cuisines?
Tora :
I thibk French cuisines are superb cuisines. They are very delicious.
Aming :
What is your favorite French cuisine?
Tora :
Hmm, my favorite is pate de foie gras.
Aming The name sounds strange. I’ve never heard of that. What kind of food is that?
:
Tora :
It is a goose liver paste. I like its taste very much.
Aming :
Why do you like pate de foie gras?
Tora :
Because its taste is suitable with my appetite and it can spoil my tongue. You have to
try it someday.
Aming : Yes, I will. I have to prove what you have said about that food. Ok friend, I get to go
now. See you.
Tora : See you too.

V. Practice
Act with your friends in group and take turn. You are in cooking contest. Compete the food
chosen with other groups. Another group will be the judge of your food.

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 UNIT 4
CUSTOMS AND TRADITIONS IN
INDONESIA
I. Vocabulary

Evolve dowry rot

Mores crush comply
Funeral kneel down visible
Extraordinary bridal couch apparel
Beautician outsider headgear
Bride corps hibiscus
Bridegroom buried frangipani
Vow amazing precise

II. Illustration

Customs and traditions are characteristics of ethnics in Indonesia. They play an important part in
community life and the varieties of art forms are evolved from local cultural mores. Among the
customs and traditions of Indonesia are wedding ceremony, funeral customs and traditions,
traditional houses, and traditional clothes.

In every culture, a wedding is always an extraordinary event. In Lampungese culture, giving title
(adok/adek) in traditional wedding ceremony usually is followed by all of community who
related to and lasted long and the meeting of village tradition is held on the first week; at the
second week, they prepare all of needs until the wedding ceremony is held. Lampung wedding
ceremony can be held in simple such as Tar Manem (the girl’s family gives the girl to the boy’s
family in the evening without being known by others), Cakak Manuk (the boy’s family takes the
girl from her house in the evening without being known by others) and Tar Padang (after both
family have meeting, the girl’s family gives the girl to the boy’s family and known by close
relatives); or glamour such as Bumbang Aji and Hibal Serbo. Those ceremony usually are
followed by art activities, special party for young man and young woman like muakhi/jaga
dammar, etc.

In Javanese culture, before the wedding day, a bride-to be has to stay apart from the bridegroom-
to be for 40 days (pingitan). On the last day of her ‘pingitan’ there is ceremony called ‘siraman’
in which seven elderly relatives will bathe the bride in water with certain kinds of flowers
(kembang setaman). Then she is dressed up by a ‘dukun rias’ a beautician. A part of the
‘siraman’ water is used for the bridegroom’s bathe. In the evening, ‘malam widodaren’ is held by
the bride’s family as a farewell party for her. On the wedding day, the bridegroom has to vow in
the ‘ijab kabul’ ceremony. He also has to give his dowry or ‘mas kawin’ to the bride. The next
day, the bride and bridegroom accompanied by their parents and relatives meet each other in the
‘temon’ ceremony. Both of them throw some ‘betel’ leaves over each other and crush an egg

15
together. This symbolizes that they will always meet and solve problems together. As a sign of
faithfulness, the bride should kneel down and wash the bridegroom’s right foot wit ‘kembang
setaman’ water and cleans it with a small towel. Then they sit in the bridal couch called ‘pade-
pade’ and listen to thoughtful and useful advice given by an elderly man.

Some famous funeral customs and traditions in Indonesia are the Torajan people of South
Sulawesi, and Balinese of Trunyan funeral customs and traditions. Torajan people believe that if
somebody dies, they enter punya, a place for the dead. The funeral ceremony for a person who
had a high position in the community may look like a big party or carnival to outsiders. A dead
person is really accepted as dead in Tana Toraja when a complete funeral has been held from
him. Before that, the corps is considered to be a ‘sick’ body and is kept in a traditional house
called a ‘tongkonan’. This sick body is dressed and offered food. The Balinese of Trunyan have a
different funeral. The dead body is put under a tree without cover. It is not buried or burned. It is
amazing that the body, although it does rot, does not smell.

Indonesian traditional clothes and houses are vary since there are many ethnics in Indonesia such
as Aceh in Sumatra, nearly 99% of this area within the Indonesian territory are Muslims so their
traditional dresses comply to the Islamic ethics – something very visible in women’s apparel. Yet
the original women’s dresses of Aceh are never like anything Arabian; differing from the rest of
Indonesian women’s traditional dress in ever presence of the long loosely-fitting pants (it’s a
three-piece set in all, always worn under a shirt and a sarong), the headgear and other items
resemble the rest of the Sumateranese women’s stuff. Sumateranese in general are predominantly
Muslims, too. In Kalimantan, the first obvious fact about the Kalimantanese traditional clothes is
that they remind us instantly of Southern or Native (Northern) American tribes’ wearables. The
Kalimantanese tribes such as the Dayak people show similar characteristics with theirs, too, in
the ubiquitous geometrical motifs, the extensive use of colorful beads as accessories and
materials for crafts, and the feathers at their headgears or bandanas. While in Bali, ordinary
Balinese women in ordinary traditional occasions (like, going to a temple during some Hinduist
ritual) wear ‘kebaya’ like the Javanese. While the men wear some ‘universal’ sort of shirts (i.e.
those have collars and buttons at the front), usually white and short-slaved, with colorful sarongs
and simple headgears or bandanas. Balinese sarongs are different radically from the Javanese not
just in the way those are to be done, but also in material – they’re much ticker and the dominant
color is gold, while the characteristic Balinese flower motifs such as hibiscus and frangipani are
never to be found in Javanese ‘jarik’ which are loaded with leaves and twigs instead, and whose
colors are rather brownish and never glitter. In short, daily sarong of the Balinese is looked more
similar with the Hawaian rather than the Javanese.

Most traditional Sumateranese houses are raised far from the ground and consisting of more than
one floor (the Javanese’s is just a one-floor house
). The Northern Sumateranese call this a ‘bolon house’, and it, to be more precise, belongs to the
Batak Toba tribe. The Batak Karo people have their own kind ofarchitacture which they dub
‘siwaluh jabu’ house. Jambi’s ‘rumah panjang’ is a communal living space where everybody
born out of the same patriarch share the same roof, Java house is ‘Joglo’ house, Southern
Kialimantan house is ‘bubungan’ house, Eastern Kalimantan house is ‘lamin’ house, Central
Sulawesi house is ‘tambi’ house, Southern Sulawesi house is ‘tongkonan’ house. Eastern Nusa
Tenggara house is ‘musalaki’ house, etc.

16
III. Comprehension Questions

1. What is the activity which is held in the second week of Lampungnese wedding
ceremony?
2. Why does Javanese bride and bridegroom must throw some ‘betel’ leaves over each other
and crush an egg together?
3. How does the Balinese of Trunyan do the funeral?
4. What is Aceh woman’s traditional dress?
5. Explain the difference of Balinese and Javanese sarong!

IV. Substitution Drills

1. You look very serious, Tommy. What are you doing?

doing my speaking subject assignment.
2. I am
preparing a presentation for

3. Well, what is it about?

wedding
4. It is about traditional clothes ceremony.
house

5. Which traditional wedding ceremony do you choose to present?

6. I choose Javanese wedding ceremony because I am a Javanese.
7. Ok, what do you know about Javanese wedding ceremony?
8. Javanese wedding ceremony has a series of ceremony.
9. What is the first ceremony that should be followed by a bride before the wedding day?
10. A bride-to be has to stay apart from the bridegroom-to be before the wedding day.
many days
11. Oh, really? How do they have to stay apart?
long

have to
12. They should stay apart for 40 days.
must

Next?
13. What should they do After having ‘pingitan’?
On the last day of ‘pingitan’?

14. On the last day of ‘pingitan’, they will Be bathed by seven elderly relatives.
Do ceremony called ‘siraman’.

17
15. Does the bride’s family do a special ceremony before the wedding?
16. Yes, the bride’s family hold a farewell party called ‘malam widodaren’ for the bride.
17. How about on the wedding day? What is the ceremony that the bride and bridegroom must
follow?
18. On the wedding day, they do the ‘ijab kabul’ ceremony.
19. Is the ‘ijab kabul’ the last ceremony of the Javanese wedding ceremony?
20. No, the last ceremony is ‘temon’ ceremony which is done on the next day.
21. Ok then, I think your knowledge about Javanese wedding ceremony is good. You must have
good score.
22. Thanks.

V. Practice

1. Make a presentation about comparison of two customs or traditions!

2. Find any information about culture shock from internet and present it in front of your
friends!

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 UNIT 5
WORLD WONDERS

Warming Up!!

D’ BAG OF WORDS
--
 concubine  well
 Sightseeing  the fertile land  cultivated
 Poor roads  homeland  embedded
 High crime rate  rugged  Streams of water
 Terrible Poverty  blended  sloping channels
 An amusement  Archaeologists  saturating
Park  struggling  moist.
 the palace  evidence  royal luxury
terraces  quadrangular  striking feature
 Exotic  arched  cultivation
 flourished  vaults  suspended
 reign  checkered cube-  excavations
 civilization like foundations
 ultimate glory

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  uppermost terrace-roofs

The Hanging Gardens of Babylon

Fruits and flowers... Waterfalls... Gardens hanging from the palace terraces... Exotic
animals... This is the picture of the Hanging Gardens of Babylon in most people's minds. It
may be surprising to know that they might have never existed except in Greek poets and
historians imagination!

Location
On the east bank of the River Euphrates, about 50 km south of Baghdad, Iraq.

History
The Babylonian kingdom flourished under the rule of the famous King, Hammurabi (1792-
1750 BC). It was not until the reign of Naboplashar (625-605 BC) of the Neo-Babylonian
dynasty that the Mesopotamian civilization reached its ultimate glory. His son,
Nebuchadnezzar II (604-562 BC) is credited for building the legendary Hanging Gardens. It
is said that the Gardens were built by Nebuchadnezzar to please his wife or concubine who
had been "brought up in Media and had a passion for mountain surroundings".

While the most descriptive accounts of the Gardens come from Greek historians such as
Berossus and Diodorus Siculus, Babylonian records stay silent on the matter. Tablets from
the time of Nebuchadnezzar do not have a single reference to the Hanging Gardens,

20
although descriptions of his palace, the city of Babylon, and the walls are found. Even the
historians who give detailed descriptions of the Hanging Gardens never saw them. Modern
historians argue that when Alexander's soldiers reached the fertile land of Mesopotamia and
saw Babylon, they were impressed. When they later returned to their rugged homeland, they
had stories to tell about the amazing gardens and palm trees at Mesopotamia.. About the
palace of Nebuchadnezzar.. About the Tower of Babel and the ziggurats. And it was the
imagination of poets and ancient historians that blended all these elements together to
produce one of the World Wonders.

It wasn't until the twentieth century that some of the mysteries surrounding the Hanging
Gardens were revealed. Archaeologists are still struggling to gather enough evidence before
reaching the final conclusions about the location of the Gardens, their irrigation system, and
their true appearance.

Description
Detailed descriptions of the Gardens come from ancient Greek sources, including the
writings of Strabo and Philo of Byzantium. Here are some excerpts from their accounts:

"The Garden is quadrangular, and each side is four plethra long. It consists of arched vaults
which are located on checkered cube-like foundations.. The ascent of the uppermost terrace-
roofs is made by a stairway..."

"The Hanging Garden has plants cultivated above ground level, and the roots of the trees are
embedded in an upper terrace rather than in the earth. The whole mass is supported on stone
columns... Streams of water emerging from elevated sources flow down sloping channels...
These waters irrigate the whole garden saturating the roots of plants and keeping the whole
area moist. Hence the grass is permanently green and the leaves of trees grow firmly
attached to supple branches... This is a work of art of royal luxury and its most striking
feature is that the labor of cultivation is suspended above the heads of the spectators".

More recent archaeological excavations at the ancient city of Babylon in Iraq uncovered the
foundation of the palace. Other findings include the Vaulted Building with thick walls and
an irrigation well near the southern palace. A group of archaeologists surveyed the area of
the southern palace and reconstructed the Vaulted Building as the Hanging Gardens.
However, the Greek historian Strabo had stated that the gardens were situated by the River
Euphrates. So others argue that the site is too far from the Euphrates to support the theory
since the Vaulted Building is several hundreds of meters away. They reconstructed the site
of the palace and located the Gardens in the area stretching from the River to the Palace. On
the river banks, recently discovered massive walls 25 m thick may have been stepped to
form terraces... the ones described in Greek references.

Student Activities

21
 Listing of World Wonders

Choose an interesting world wonder to give a talk on.

Make notes about these or other topics.
Location
History
Description
Unique
Facts

The Seven Wonders of the Ancient  Paricutin Volcano

World  The Northern Lights

 The Great Pyramid of Giza The Seven Underwater Wonders of

 The Hanging Gardens of
Babylon
 The Temple of Artemis at
Ephesus
 The Statue of Zeus at Olympia
 The Mausoleum at Halicarnassus
 The Colossus of Rhodes
 The Pharos of Alexandria
the World
 Palau
 The Belize Barrier Reef
 The Galapagos Islands
 The Northern Red Sea
 Lake Baikal
 The Great Barrier Reef
 The Deep Sea Vents

The Seven Wonders of the Modern

The Seven Wonders of the Medieval World
Mind
 The Empire State Building
 Stonehenge  The Itaipú Dam
 The Colosseum  The CN Tower
 The Catacombs of Kom el  The Panama Canal
Shoqafa  The Channel Tunnel
 The Great Wall of China  The North Sea Protection Works
 The Porcelain Tower of Nanjing  The Golden Gate Bridge
 The Hagia Sophia
 The Leaning Tower of Pisa

The Seven Natural Wonders of the The Seven Forgotten Natural

World Wonders of the World

 Mount Everest  Angel Falls

 The Great Barrier Reef  The Bay of Fundy
 The Grand Canyon  Iguaçú Falls
 Victoria Falls  Krakatoa Island
 The Harbor of Rio de Janeiro  Mount Fuji

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  Mount Kilimanjaro
 Niagara Falls

The Seven Forgotten Modern

Wonders of the World

 The Clock Tower (Big Ben)

 Eiffel Tower
 The Gateway Arch
 The Aswan High Dam
 Hoover Dam
 Mount Rushmore National
Memorial
 The Petronas Towers

The Seven Forgotten Wonders of the

Medeival Mind

 Abu Simbel Temple

 Angkor Wat
 Taj Mahal
 Mont Saint-Michel
 The Moai Statues
 The Parthenon
 The Shwedagon Pagoda

The Forgotten Wonders

 The Aztec Temple

 The Banaue Rice Terraces
 The Borobudur Temple
 The Inca City
 The Statue of Liberty
 The Mayan Temples
 The Temple of the Inscriptions
 The Throne Hall of Persepolis
 Petra
 The Suez Canal
 The Sydney Opera House
 The Red Fort in India

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 SNAPSHOT

UNSOLVED MYSTERIES

Things that have never been explained:

 Why dinosaurs disappeared from Earth about
65 million years ago.
 Where the lost city of Atlantis was located.
 How the ancient Egyptians built the pyramids.
 Why the ancient Britons built Stonehenge.
 Why the Mayan civilization disappeared.
 Why many ships and planes have disappeared
in the Bermuda Triangle.

Discussion

Do you know anything about these mysteries?

Do you know of any other famous unsolved mysteries?
Are there any unsolved mysteries in your country?

Language Focus
Past Modals

They must have been killed by the climate

They could have been destroyed by aliens
They may have run out of food.
There may not have been enough water.
The temperature might have gotten cooler

 Note : Must shows more certainty than the other modals.

Match the information to make sentences. More than one answer for each is possible.

A
a. The ancient Britons may have built Stonehenge
b. The ancient Egyptians could have built the pyramids
c. The Dinosaurs might have been killed
d. The Great Wall of China must have been built
B
…….to serve as a place of worship.
…….by hunters
…….to provide work for people
…….by visitors from outer space
…….to serve as landmarks for alien spaceship.

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…….by changes in the weather.
…….to keep out invaders.

Complete the information in column A with your own suggestions. Then compare with a
partner.

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 UNIT 10
TOURIST GUIDE

SNAPSHOT

The World's Top Tourism Destinations

2002

Country/region International tourist arrivals

France 77,010,000
Spain 51,748,000
United States 41,892,000
Italy 39,799,000
China 36,803,000
United Kingdom 24,180,000
Canada 20,057,000
Mexico 19,667,000
Austria 18,611,000
Germany 17,969,000
Hong Kong (China) 16,566,000
Hungary 15,870,000
Greece 14,180,000
Poland 13,980,000
Malaysia 13,292,000
Turkey 12,782,000
Source: World Tourism Organization.

Discussion
Do many tourists visit your country every year? Where do they come from?
Which places do they like to visit?
What is the most interesting city in your country? Why?
Which places in Indonesia would you most like to visit? Why?

Description

A tour guide is a person who leads tourists or other travelers around a tourist site, or on a longer
tour along a tourist circuit. Such a tour is called a "guided tour". When the guide works at a
particular location, such as a museum, they may be called a docent. They may lead an individual
or group as part of a package holiday.

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Tour guides accompany visitors on local tours and services and guide within a specific country,
region, area, city or site.

They provide special information on history, archaeology, monuments and works of art, the
environment, culture, natural and built attractions, places of interest and any general matters of
interest to the visitor.

1. Tour guides may perform the following tasks:

 meet members of a tour on arrival and make introductions

 coordinate pre-arranged accommodation and transport, and make sure that tour
members are comfortable
 lead tour groups, advise tour members of local interest points and prepare and
present tour commentaries
 coordinate pre-arranged tour activities such as visits to local attractions, restaurants
or shops, train rides, cruises and extended tours
 research and share general information on Australian Indigenous cultures
 attend to operational problems such as booking errors and amendments, lost luggage
or illness, and provide first aid if needed
 keep in touch with transportation companies
 maintain written reports of daily activities and carry out other administrative work.

Being a tour guide is often physically demanding. During a tour, guides must be available at all
times to answer questions and sort out problems. Manual work such as loading or unloading
baggage or other equipment may be required.

Tour guides are often required to spend time away from home, especially those fulfilling the role
of Tour Manager.

2. Tour guides may specialise as an:

 Adventure Guide who has specialist recreational skills in activities such as white
water rafting, bushwalking or mountaineering.
 Bi-lingual Guide who provides information and interprets in a second language.
 Driver Guide who drives coaches or limousines and has guiding and driving
skills.
 Guide Coordinator who has usually worked as a guide and now supervises,
coordinates and trains guides.

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  Indigenous Guide who conducts day or extended tours and needs to have an
Aboriginal or Torres Strait Islander background with a deep understanding of
their culture.
 Local Guide who specializes in a particular city or region.
 Nature-based and Ecotour Guide who conducts day or extended tours and has
specialist environmental knowledge.
 Owner/Operator Guide who conducts day or extended tours and needs tour
operation skills.
 Site Guide who works at specific attractions such as museums, cultural centres,
theme parks and sporting facilities.
 Tour Manager who manages pre-arranged touring components and the welfare
of the tour group, and acts as the principal point of reference and assistance to
members of that group. The tour manager provides general destination
information to the group members but is often accompanied by a local tour guide
who provides in-depth local information and assistance.

Personal Requirements:

 maturity
 able to accept responsibility
 free from prejudice
 organizational ability
 excellent general knowledge of Indonesia and regional touring areas
 able to think logically
 excellent communication skills
 good health
 age limits may apply
 patience and tact.

D’ Bag of Words
 a tourist circuit  debris
 cruises  Tidal waves
 extended tours  prejudice
 amendments
 unloading baggage
 white water rafting
 bushwalking
 mountaineering.
 limousines
 explosion
 volcanic eruption
 destruction
 vanished.
 ash

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Substitution Drill

Tour Guide : Good morning, ladies and gentlemen.

Welcome to Lampung province. Today’s schedule is going to
Krakatau Island.
Tourist 1 : Really? It sounds like an interesting places! I’d love to go there.
Tourist 2 : Oh? What’s it like there?

Tour Guide : Well, it was the most violent volcanic eruption recorded in world
history that caused the destruction, and left more than 30,000 dead.
On August 27, 1883, the Indonesian island of Rakata almost
vanished. In fact, about 75% of the land area of Rakata no longer
exists.

Krakatau (Krakatoa) volcano was located on the island of Rakata,

40 km off the west coast of Java. Since early historic ages,
violent volcanic activity has been known to exist in the region.
The "great eruption" of Krakatau must have taken place around
416 AD, as reported in ancient Javanese scriptures. The eruption
formed three Islands (Rakata, Panjang, and Sertung), and caused
a 7 km long caldera (cavity) to form underneath Rakata. When
Krakatau erupted again in 1883, the island virtually collapsed
into its cavity, 300 m below sea level. So violent was the
eruption that volcanic ash and debris reached as far west as
Madagascar. Tidal waves resulted in the destruction of more than
150 villages, and were felt in France and England. In Australia,
hundreds of kilometers away from the site, the explosion was
heard.

Since the disappearance of Krakatau, smaller eruptions have been

observed. The ocean floor has been since gradually rising,
eventually giving birth in 1927 to a new island, north of what
remains of Rakata. Today, Anak Krakatau (Son of Krakatau)
rises more than 150 m above sea level and is two km in diameter.

Tourist 3 : Sounds good. But what about the weather?

Tour Guide : The weather is great.
Tourist 4 : Is it far from here?
Tour Guide : To reach the island, we will spend for about 3 hours from here.
Firstly, we go there by bus then continued by boat.
Tourist 4 : Wow! It’s a great challenge for us, right?
Tourist 5 : It sounds just like the kind of place I’m looking for.
Tour guide : Shall we start the challenge, guys?
Tourists : Yeah, let’s go!!

Have a conversation like the one above. Use your own information.

Language Focus

Quality Size Age Origin Type Noun

Santa Fe is a Beautiful little tourist town.

Bruges is a lovely old medieval city.
Carmel is a delightful American seaside resort.

Put these adjectives in the correct order.

 Kensingon is a ………………………(London, old, fashionable) suburb.

 Detroit is an …………………. (industrial, American, old) city.
 Sorrento is a ……………… (charming, summer, Italian) resort about
seventeen miles south of Naples.
 Kingston is a ……………(Canadian, university, medium-sized) town in
Ontario.
 Bali is a …………….. (tropical, little, fascinating) island in Indonesia.
 Quebec City is a ……………….(charming, French-speaking, old) city in
Canada.
 My hometown is a……………..(pleasant, farming, little) town about two
hundred miles from here.

Make sentences to describe for cities or places you know. Then compare yor
sentences around the class.