CHECK

OUT
GROUP
7
GROUP
MEMBERS

NI KADEK MADE HENING AYU

SASMITHA APRILIA ARSARI
1812021195 1812021215

GUSTI AYU SAVITRI KOMANG RIA

NINGRUM WIDYASTUTI
1812021066 1812021198
 ● Introduction

Contents of ● Check-out process

Presentation ● Check-out handling for
individual guests
● Check-Out Handling for
Groups
● Handling express check
out/check out fast
● Handling late check-out
● Useful Expression
● Conversation in context.
 INTRODUCTION
According to Bagyono and
Sambodo stated in Faisal (2017), Check out is
when the guest leaves the hotel, starting when
the guest leaves the room, goes to the front
office, returns the room key, and leaves the
hotel with his car. The purpose of the checkout
process is to process guest requests for account
settlement as quickly and efficiently as
possible from the hotel.
This check-out process must really be
considered because it is a determinant of an
impression from guests, whether it is bad or
good. Broadly speaking, the core of the check-
out process is payment services, ranging from
room fees, services, taxes, or services such as
laundry and restaurants. When performing
account services, care must be taken because
there may be a risk of incorrectly distinguishing
the type of payment transaction.
 01
Check-out
process
 Check-out process

Guest folio Anticipate guest Consolidation

Show bill
/guest bill travel with several
parts involved.

Ask for room key

Common Use of traveler's Book Keeping Extra account in

questions checks and rate and cash
personal checks currency rate
 Guest folio
/guest bill
When leaving the hotel, the thing
that needs to be prepared early is
the guest's bill. Preparing this is
necessary as early as possible if
the time and date of departure
are known to avoid
detrimental things that will later
cause complaints from guests.
Anticipate
guest travel
Additional services like this are carried out with the aim
of adding to the good impression of the hotel they
occupy, which will be useful in the future. Therefore, this
attitude of initiative is needed by someone who works in
a hotel.
 Consolidation with a. Bell captain
several parts involved.

According to Suwithi
(2008), The following
are parties that play a b. Housekeeper
role in assisting the
check out process:
Show bill

Showing the bill to the

guest is one thing that is
important so that the
guest can correct and
check the bill. In fact, this
has become a must for
reception to guests.
 Ask for room key

The room key, either in the

form of a manual key or a
card, is very important in
checking out. One of the
things that really needs to
be done when a guest
checks out is to ask for the
room key.
Common questions

When guests check out

which is marked by the
arrival of guests to the front
counter, usually the
questions given to guests
are general questions.
Use of traveler's checks and
personal checks

In the payment process, it should be noted that

for hotels in Indonesia, generally the use of
personal checks is not acceptable.
 Book Keeping rate and
currency rate

There are two things to note at the outset.

The first is whether foreign currency is
included in the list of accepted currencies at
the hotel, because there are more than 250
currencies in this world which are not all
easily exchanged except the well-known
ones as exemplified above. Second, if it is
one of the common and accepted currencies
in hotels, for example dollars.
 Extra account in cash

Extra account in cash is available for guest

whose payment method is paid to company, then
the personal and extra bill should be paid in cash
and not paid to the company.
 02
Check-out handling
for individual guests
Individual Guest
The bellboy will go to the room for
The guest will inform to front desk
offering their services
when leave the hotel

The receptionist writing down the The bellboy will help guest to bring
number of guest room and call the their items
bellboy to help the guest

The bell captain will check all the Next, the bell boy will leave the room.
number of guest that leave the hotel After turn off the electricity and
and call the bellboy checking the items that provide by hotel
Individual Guest
Ninth, the guest will pay the bill and
The bellboy will direct the guest to the receptionist will expressed gratitude
front desk

Seventh, the receptionist have

responsibilities to check the guest bill Next the bellboy leads to main
and make the bill zero entrance and the doorman will open
the car for guest

After the receptionist will input the The bellboy will put all the luggage’s
data and print the bill. Next the guest guest to the trunk. Next the bellboy say
can check the bill to make sure goodbye to the guest and hope the guest
will visit to the hotel
 Handling Group Check-Out

Several things that need to be

consider:

All the information about check-out,

items of guests should be informed to
group leader

All the bill will be paid by group

leader except extra cash for personal
member needs
Express and Late Check out

3
 Express Check Out
The guest can fill the credit card form

Second the guest have to sign

express check-out form

The guest’s bill will be closed before

check-out time

The guest bill will save in

special envelope

Before the guest want to check out, the

guest have to inform the receptionist. Then
the guest can leave the hotel
 Late Check-out
The hotel will contact guest to confirm the check-out time

The receptionist will inform extra cash 50% or 100%

for late check-out, if they stay until 6 pm

Next, the receptionist will check the room, whether there

are another guest will be replaced the room in near time

The receptionist contact the housekeeping about the

late check-out room and also to check if the guest
still in the room
 04
Useful Expression
Phrases Used by Staff.
Phrases Used by Guests
- Are you ready to check out?
- I’d check out now
- Was everything satisfactory?
- We’re checking out of room
- What room were you in?
201
- Will you be putting this on your
- Sorry we’re a bit late checking
card?
out
- I’ll just need your room keys,
- We really enjoy our stay
please
- We have a few complaints
- How was your stay?
- Have a safe trip home
 05
Conversation in
context.
 Guest: Yes, it is.
Dialogue 1
Guest: Good afternoon. Receptionist: So, the total of your bill is $845. How
would you like to pay, Sir?
Receptionist: Good afternoon. Do you want to check
out now? Guest: I will use cash.

Guest: Yes. I’m sorry for being a bit late. Receptionist: Alright, Mr. Smith. Please sign here.

Receptionist: No problem, Sir. Guest: Sure.

Guest: Is there any extra charge for that?
Receptionist: No, Sir. May I know your room number?
Guest: It’s 324
Receptionist: Mr. John Smith, room booked from
August 3rd until 5th. Is that correct?
Receptionist: May I know if you enjoyed your stay
here?
Guest: Every thing’s great, I loved the meal so much.
Receptionist: Thank you, Sir. I hope you will be back
to visit us again soon.
Guest: I will.
Thank You