Conversation

(Check in)

R 1: Good evening. Welcome to UMRAH Hotel. Do you have a reservation?

G 1: Good evening. No, i haven’t, I’d like a room for one night please.
R1 : Sure. We have three types of room, single, twin and double room.
G1: Single room please.
R1 : Single room for one night, will cost you Rp. 1.500.000. And we require Rp. 500.000 security
deposit, it will be refunded when you check out.
G1: Great.
R1: Can I have your ID for registration?
G1: Here you are..
R1: Thank you Miss Angel. Your total is Rp. 2.000.000. How would you like to pay?
G1: I’d pay with cash. Here it is.
R1: Here is your key card Miss Angel. Your room number is 303. It’s on the third floor. You will find the
lift at the end of passageway.
G1: Thank you very much. Can someone help me with my luggage, please?
R1: I will call the bellboy to handle your luggage. If you need any help just call the front desk.

R1: Bellboy please!

B: Hello Miss! I’m Reynaldi, your bellboy. What can I help you?
G1: Can you help me bring my luggage?
B: Sure, Miss. I will take your luggage into your room, but let me know whats your room number?
G1: My room number is 303
B : Okay miss, let’s follow me
G1 : Thank you
(check out)

G2: Good evening.

R2: Good evening. Do you want to check out now?
G2: Yes. I’m sorry for being a bit late.
R2: No problem, Miss.
G2: Is there any extra charge for that?
R2: No,miss. May I know your room number?
G2: It’s 324
R2: Miss Freshi, room booked from September 11th until 13th. Is that correct?
G2: Yes, it is.
R2: Alright, Miss. Give me a second to check up.
G2: Sure
R2 : It’s your refund security deposit, Miss.
G2: Thank you.
R2: May I know if you enjoyed your stay here?
G2: Every thing’s great, I loved the meal so much.
R2: Thank you, Miss. I hope you will be back again soon.
G2: I will.
B: Good evening, Miss freshi. I'm here to assist you with your baggage. How many bags do you have?
G2: Good evening. I have four bags. Thank you for your help.
B: Not a problem, Miss freshi. I'll take care of them for you.
R2: Miss freshi, while the bell boy is helping you, I'll arrange for your late check-out as requested. You
can stay in your room until 2 PM today.
G2: That's perfect. Thank you for accommodating that.
B: All your bags are loaded onto the luggage cart, miss freshi. Is there anything else you need?
G2: No, that's it. Thank you both for your excellent service during my stay.
R2: It was our pleasure, Miss freshi. We hope to welcome you again. Have a safe journey!

Hotel vocabularies:

1. Check-out: The process of departing from a hotel and settling any outstanding charges. During
check-out, guests return their room keys, and the hotel staff may provide a final bill.

2. Reservation: A prior arrangement made with the hotel to secure a room for a specific date and
duration of stay.

3. Front Desk: The hotel's reception area where guests check in and out, inquire about services, and
seek assistance.
4. . Room Key/Card: A card or key provided to guests during check-in to access their assigned hotel
room.

5. Luggage Storage: A service offered by the hotel to store guests' luggage before check-in or after
check-out.

6. Late Check-out*: Departing from the hotel after the standard check-out time. This may be
allowed by the hotel depending on availability and may involve additional charges.

7. Security deposit : a returnable sum payable when something is rented, to cover any possible loss
or damage.
8. Accommodating : willing to fit in with someone's wishes or needs.

9. Extra Charges : means all other Charges and Deposits that' the purchaser/s shall be required to
make in addition to the agreed purchase consideration.

10. Booked : simply means that a room or accommodation has been reserved or scheduled for a
specific guest for a specified period of time.

11. Registration, the action or process of registering or of being registered

12. Single room: in a hotel is a type of accommodation designed for one person. It typically contains
a single bed and is meant to accommodate one guest.

13. Passageway : is a hall or a walkway that connects one area to another.

14. Bell boy : A person employed to carry bags, open doors, etc. for guests in a hotel

15. Room number : is a specific identifier assigned to each individual guest room or accommodation