Handling Check-in

Lesson 9
• Registering your guests before giving them access to a room
by checking booking confirmation, asking their ID, filling
registration card, etc, is basic knowledge of Front Office
Agent.
 Check-in sequence:

1. Welcome your guests and please them to have a sit

2. Offer the a help
3. Ask for a booking confirmation and an identity card
4. Reconfirm the reservation details
5. Ask the guest to fill in the registration card and sign the disclaimer form
6. Hand over the inclusion, (vouchers or credit stay) and room key
7. Call the bellboy and wish your guest have a pleasant stay.
 Language Expression:
1. Good 1. Here are some vouchers from
Morning/afternoon/evening, your room inclusion, sir.
sir/madam. Welcome to ____ (explain the voucher) and your
Hotel. Have a sit, please. room key.
2. How can I help you, sir. 2. Your room number is ___. The
3. May I have the booking bellboy will escort you to the
confirmation and your identity room. Have a pleasant stay
card, please? with us.
4. Thank you. You booked 1
deluxe ocean view suite for 2
nights, the Breakfast is
inclusive for 2, and Room is
paid through travel agent.
5. Please fill in the registration
form and sign the disclaimer
form.
 Common Terms:
1. Disclaimer form – a form 1. Voucher – a card usually
containing room part of room inclusion like
regulation (free spa, free cocktails,
2. Registration card – a form discount dinner etc)
containing reservation 2. Credit stay – part of room
details and guest personal inclusion given from the
profile: phone number, e- hotel that is applicable for
mail address, and home diner, spa, laundry etc. It
address will be deducted and
summarized upon check-
out.
Thank you