ROOMS

DIVISONS

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Rooms division FAQs
1.Why do You think you are the best person for Front Office Dept.?
2.Why you think we should select you out of the ten other candidates?
3.Give me any four reasons for us to select you for this post?
 Talk about the responsibilities that the person needs to carry out for the applied
position
 List 2-3 qualities that a person requires to carry out these responsibilities.
 And then correlate these qualities with your own traits by giving proper examples.
4.What are your strengths?
Front Office
 Good communication skills
 Knowledge about the software
 Can coordinate with different kinds of people
 Like to help the guests
H.K
 Eye for detail
 Well organized person
 Good team player as well as leader
5.What is accounting transfer—
used when a charge orcredit needs to be “sent” elsewhere within the guest ledger.

6.What do mean by audit trail—serves as documented history of transactions.

automated call distributor (ACD)—routes

7.What do you understand by brand loyalty—the institutionalized preferences

of a consumer for a product or service based on abrand name or logo.
8.What is the difference between the routine check in and express check in method?
• Can be followed in hotels with executive floors and are applicable for frequent guests,
against whom a history card exists.
• The guest can enter the hotel without reservation, and if rooms are available, guests are
escorted to the executive floor.
• By this time the executive floor agents gets the guest GRC ready from the history
records of the guest.
• The guest has to sign the GRC and gets a ready room according to his or her choice
within a very short time.
9.Talk something about the frequent guest program
• Regular guests are provided rooms in the executive floors.
• More amenities and supplies are provided in the guest room at no extra cost.

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• Guest History records are updated and guests are serviced accordingly.
• Guests accrues more points faster and get eligible to earn a free night.
• Are allowed to become a member of the hotel run club and so food is cheaper or
discounted.
Guests are provided room without any fuss, ‘provided we have a room, you get one
immediately’..concept

10.What do you mean by Authorisation Code: A code generated by online credit card
verification service indicating that the requested transaction has been approved
11.What will you do if the guest physically harm the employee working under you?
12.What if the guest tries to take undue advantage of his status, eg being a minister.
13.Discuss the policies you will introduce to control the credit of our organization?
 Credits can be given to the following types of guests only :
o Those who have a guaranteed booking with the hotel.
o Those whose accounts would be settled by the companies.
o Those who will settle their accounts by their credit cards.
 Guests with guaranteed bookings: (deposit either by cash or credit card). All such guests
can be given credit. Walk in guests has to provide advance for stay and incidentals or
may have to provide credit cards to enjoy such facilities.
 Settlement by Corporate Accounts::
o Company should have a sound financial position (Solvent).
o Reference from company bank is required. If the position is
o favorable credit can be given to a company.
 Accounts Settled by credit card: Credit cards accepted by the hotel depends on:
o Popularity of a card. Signs of accepted cards can be displayed at front. Desk.
o Time taken by a credit card company to settle account. Floor limits.
14.How would you handle the foreign currency as a F.O. cashier?
The cashier converts the bill charge into the foreign currency before the bill is settled.
A record of the currency transaction is given to the guest,
To show the exchange rate and prevent fraud. The guest signs each transaction as proof
of acceptance. Changes are given in local currency.

15.How do you prepare yourself for the group arrival?

1. Extend Traditional Welcome/ Welcome Drinks to the Guest.

2. Hand Over the tentative Rooming list and room keys to the Group Leader for Approval
and make changes if any.
3. Hand over messages, mails and parcels. Briefly explain room location.
4. Check Baggage Count from bell captain & inform the Group leader.
5. Revised Rooming list to be handed over to the bell captain to tag luggage.
6. Get The Pre-Registered GRC signed by the Group leader.
7. Check for Wake Up call time / Baggage Down time & MOP.

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 Collect the original voucher (TAV, HV) from the Group leader for group meals preferably
introduce the Group leader to the F&B Manager
What precaution will you take for SBs?
There is a definite procedure to keep a control on guest with scanty baggage.
• Notify the lobby manager and the registration desk as soon as
a guest arrives with scanty baggage.
• Stamp “Scanty Baggage” on the GRC.
• Stamp “Scanty Baggage” on the Bell boy Errand Card.
• Ask for a deposit from the guest, with the help of the LM who
would Sign the GRC.
• A scanty baggage register would be then updated and signed
by the LM.

16.As a F.O.A how do you up sell the room?

 Know the product.

 Control the encounter. Ask specific (Close ended) questions, such as “ we have a
double room on our executive floor, Is that suitable for you? Avoid vague, open
ended questions like “ what kind of room you are looking for?”.
 Sell high but avoid force selling techniques.
 Always quote the full rate plus taxes.
 Turn a negative feature of the room into an advantage for the guest, for eg. A room
without a view becomes a quite room and a room near the swimming pool that is
quite noisy can be portrayed as a room which is easily accessible if one plans to do a
lot swimming.
 Ask for the sale, once all the information are presented the clerk must gently, but
resolutely, close the sell.
 Try to anticipate the guest needs and offer services, suggestion and advice.

17.What do you mean by D Card: A night auditor’s report used in semi automated front
office accounting system.
18.What is REVPAR?
19.What is ARR?
20.What is day rate?
Day Rate: A special room rate for less than an overnight stay.

21.How do you overcome a situation when guest asks for a room change and you do not
have a room to offer?

22.what is a Circle Trip - A journey with stopovers that returns to the point of departure
without retracing its routes

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23. What do you mean by Flat Rate - Specific room rate for a group agreed upon by the
hotel and group in advance.

24. How would you handle a situation where you a telephone operator has forgotten to
give a wake up call and the guest has missed his flight?(the guest was also confused about
the IST).

25.What is rate trigger—a signal programmed into the reservation

computer system that instructs it to change
the rate based on preset criteria.

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FAQ .____. Front Office

1. Describe Areas / Sections with in the Front Office Department .

Ans.__ Reception, Information, Casher, Reservation, PBX (Telephones), Bell Desk

2. What is the Published Rate in a hotel.

Ans. __ Rack Rates or Rates which are printed and displayed.

3. Explain different types of Room Rates in a Hotel.

Ans.__ Rack Rates, Corporate Rates, Group Rates, Day Use Rates, Late Checkout Rates

Travel Agents Rates, Internet Rates, Best Available Rates, Weekend Rates.

4. Explain Hierarchy with in the Front Office department of a 5 star Hotel.

ANS.___ FOM >>Reservation Manager >> Assistant Managers >> Supervisors >> Assistants >>

Trainees

5. Important Functions of Business Centre in a Hotel.

ANS___. Secretarial Services, Photo copying, Faxes, Internet, Mailing.

6. What is GRE Give responsibilities of GRE.

ANS.__. Guest Relations Executive, Mainly responsible for VIP handling, Group Arrivals, Guest

Queries and solving problems, Suggestive In House Selling, Guest welfare and feedback.

7. What is Express Check in and describe its procedure.

ANS__ It’s a instant Check in, guest has not to wait at the reception, Guest is Pre Registered and
the room is assigned ,he just pickup the room key and proceed to his room .

8. What is Express Check Out and describe its procedure.

ANS.__. Guest inform the Reception his time of departure and the bills are prepared at that time and
send to his room for final settlement and he leaves the hotel without coming to the Cashier.

9 Name different types of Vouchers used in Front Office.

ANS.__. Petty Cash. Paid Out, Discount/Allowance, Breakfast voucher, Room rate adjustment voucher.

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10. What is Credit limit

ANS.__ An limited amount of money set for a Guest credit, when the limit exceeds the guest is asked to
clear his bills.

11. Describe the Baggage handling of a Group arrival.

ANS.__ All baggage of the guest to be unloaded and kept at one side and all bags are tagged, the
rooming list is collected from the group leader or reception and room numbers are marked and then
baggage is sorted out floor wise and delivered to the rooms by bellboys floor wise in the trolley.

12. What is Concierge and its function.

ANS.__ It’s a interregnal part of the Front Office, main functions are guest luggage handling, answering
guest queries, all transportation needs of guests including pick up and drops, mail and message handling.

13. Explain Shift timings in a 5 star Hotel.

ANS.__. Morning Shift, Afternoon Shift, Night Shift, Day Shift and Split Shift.

14. Explain Cashier Hand over procedure.

ANS. __ All Shift transactions are recorded mainly cash float and signed by the incoming cashier, there
should be no shortage or excess if there is any it has to mentioned in the hand over book.

15. What is the Procedure for Foreign Currency Exchange

ANS. __ Only hotel authorized currencies can be exchanged as per the rates of the day. The F.C. form to
be filled in as per the format which includes guest name, room number, passport/Id number, currency and
st nd rd
the amount exchanged and guest signatures. 1 copy to the guest, 2 copy to the accounts and 3 copy
remains with Front Office Cashier.

16. What is Pre-Authorization.

ANS. __ An amount of money is blocked on a guest credit card with charging it towards the hotel booking.

17. What is Rev Par.

ANS.__ Revenue per available room calculated as total revenue total revenue divided by total available
rooms for that day.

18. Types Of Major Credit Cards accepted in a 5 Star Hotels.

ANS.__ Visa, Master, American Express, Diners, JCB, Maestro.

19 What is a C Form and what information it contains.

ANS.__ It’s a Foreign registration form, it contains guest name, nationality, passport number, arrival date,
visa details and a copy is sent to local police authority.

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20. What is Night Audit and its importance in a Hotel.

ANS.__

21. What Reports are generated by Night Auditor.

ANS.__ Daily Flash// Revenue Reports, All transactions of the day for all departments, Expected Arrivals
and Departures of the day,

22. What is Scanty Baggage.

ANS.-- Guest arrived and checked in the hotel without any baggage.

23. Explain procedure for check in of a scanty baggage guest.

ANS.__ Advance money to be taken for his entire duration of stay and No credit is allowed at any Point
of Sales, he has to pay cash only (not authorized to sign any bills), In intimation is send to all departments
and in system its put as Cash only.

24. What is a Pre-Allocation of Room.

ANS.__ Room is allocated or assigned prior to the arrival of the guest.

25. Explain VIP Arrival Procedure.

ANS.__ The Room is pre allocated and all the VIP amenities are placed in room are checked , the GRE
or Duty Manager to welcome the guest, welcome drink is offered and guest is escorted to the room, the
Registration card is signed in the room itself.

26 What is a Duplex Suite.

ANS.__ The suite which is on 2 levels connected via internal staircase, ground floor consists of Living
area and the upper floor has bedrooms.

27. What is a Cabana Room.

ANS.__ A Room near the Swimming Pool or Sea.

28. What is EPABX

ANS.__ Electronic Private Auto Box Exchange (Telephone Exchange)

29. Explain Procedure for Morning Wake Up Call of a Guest.

ANS.__ All wake up calls are recorded on wakeup call sheet and calls given by the telephone operator.

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30. Explain Message Handling.
ANS.__ All messages to be recorded / entered in the message form and delivered to the respective room
by the bell boy , all necessary information is recorded as per the format of the form.

31. List different types of Guest.

st nd rd
ANS.__ Timid guest, Drunken guest 1 , 2 and 3 stage, Chatterbox, Fussy guest,

32. Define a Timid Guest.

ANS.___ The guest who is not able to express his/her feelings and are shy by nature.

33. What is a Guest Comments Card

ANS.__ The guest comment card is a management tool where guest leaves there feed back regarding
the services of the hotel.

34. Explain City Ledger.

ANS.___ Bill to company, guest do not settle the bill at checkout and signed the bill.

35. What is CIP Guest.

ANS.___ Commercially Important Person.

36. What is the procedure for a Airport Pickup.

ANS.__ The Bell boy has the list of airport pickup which is given to the airport representative or hotel
driver with a ply card which contains guest names and flight number.

37. What is Guaranteed Booking.

ANS.--- Room is confirmed either by credit card/ company / travel agent voucher, in case of no show one
night room charges are levied.

38. Late Departure

ANS.___ Room departing after the specified time of checkout.

39. Define responsibilities of AM Shift Leader.

ANS.___ Check all arrival and departures of the day, VIP arrivals, Credit limit, staff on duty, pre
allocations of rooms, lesion with H.K. in regard to room status.

40. What is ARR

ANS.__ Average Room Revenue.

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41. Explain ways to increase the ARR of a Hotel.

ANS.___ By up selling of room, day use room sale, late check out charges,

42. What is a Petty Cash Voucher.

ANS.__ Any amount is paid in cash to any of the staff / management for emergency or any other
purpose.

43. What is a MAP

ANS.___ Modified American Plan consist of Breakfast and 1 meal either Lunch or Dinner.

44. What is "Discripent Room"

ANS.__ Room status is not matching with front office status and H.K. status report.

45. What is a Log Book in front office.

ANS.__ It’s a dairy of events and used to pass on the information from one shift to other.

46. What is a Early departure

ANS.__ The Guest had checked out earlier than expected,

47. What is Stay over.

ANS.__ The Guest had not departed on the day of his departure and had extended his stay.

48. What is Cancellation

ANS___ A process of cancelling of reservation prior the arrival of the guest.

49. What is HRACC

ANS.___ Hotel and Restaurant Approval Classification Committee

50. What is a Resort Hotel.

ANS.__ Hotel situated in Hills, Sea sides, and in remote area where recreation facilities are available.

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 FAQ Front Office
1. What is Guest Cycle?
2. What is PMS System?
3. What is incognito Guest?
4. What is ‘Lanai” Room?
5. What is CP Plan?
6. What is Continental Break fast?
7. What is Revenue Management?
8. Name some of Oberoi Properties in India?
9. What is ITC in ITC-Welcome Group?
10. Name some of Starwood properties ? ( In India)
11. Ritz Carlton Brand belongs to Which Group?
12. What are the brands of Accor Group?
13. What is Duplex Suite?
14. What do you mean by POS?
15. What is Night Auditing?
16. What is Paid out ?
17. What is “FALAKNUMA” in Indian Hotel Industry?
18. What do you mean by ‘Check In”?
19. Where in Delhi do you have FRRO’s Office?
20. What is FHRAI?
21. What is Night Audit “Bucket Check”?
22. What do you mean by “ Rack Rate”?
23. Where in Hotel you can exchange US Dollars?
24. What are different modes of Reservation?
25. In India Heritage property must have been built before which year?
26. In Hotel What is “ House Limit”?
27. What is Stay Over ?
28. What is VAT?
29. What is the Cut Off Date for Group?
30. What is Housekeeping Discrepancy Report?

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 Answers for FAQ Front Office

1. Guest services provided in various stages of Activities. Pre arrival( Reservation),

Arrival ( registration and Check in with mode of Payment), Accommodating the
guest with assigned room and providing hotel services and Checking out the
guest for bill payment.

2. Property Management System like Fidelio, Opera, IDS, to have detailed and
accurate revenue management and better management of hotel guest and
property.

3. When a guest does not want to be disclosed of his presence in hotel records.

4. Room with Scenic Beauty.

5. CP means Continental Plan ( Continental Break fast with Room harge)

6. Continental Breakfast is Juices, Breakfast Breads and Tea or Coffee.

7. With variety of pricing for same type of room to various guests for maximizing
revenue.

8. The Oberoi, New Delhi, The Oberoi Amarvilas, Agra, The Trident, Gurgaon……

9. ITC- Indian Tobacco Company.

10. Starwood – The Luxury Collection –Maurya, new Delhi, Le Meridien, New
Delhi,Westin, Gurgaon, Welcome Sheraton, new Delhi.

11. Ritz Carlton brand belongs to Marriott group.

12. ACCOR- brand Sofitel, Pullman, Novotel, Mercure, Ibis

13. Suite or room connected with Staircase.

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14. Point where Sales Transaction happens--- Reception for rooms.

15. Checking Daily Transactions for F&B and Front Office. Processing END OF DAY.

16. After approval Small cash given out to Hotel Guest like Taxi fare and Charged
toguest Account.

17. Taj Falaknuma, Hyderabad is Luxury Heritage property.

18. When guest arrives at hotel he is registered and agrees to terms and
conditionby acknowledging on Registration Form with mode of Payments.

19. Near Bhikaji Place, RK Puram Sector 1, New Delhi.

20. Federation of Hotel & Restaurant Association of India.

21. Registration form of In house guests along with Bills copies checking.

22. Maximum selling rate of room.

23. At Reception cashier.

24. VERBAL – Telephone, WRITTEN- Fax, Email, Over the counter on

Reservationform.

25. 1935.

26. The credit limit set by Hotel for their Guest.

27. IN HOUSE guest

28. VALUE ADDED TAX

29. Rooms blocked for group are kept on hold till date, if no confirmation
receivedby hotel, Hotel can release these rooms for sale to other.

30. Daily report prepared by Housekeeping and compared with reception/

frontoffice report of room status for any discrepancy .

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 HOUSE KEEPING FAQ’S
Q 1) What are adjacent rooms?

A) Rooms close to each other, such as across the hall.

Q 2) What are adjoining rooms?

A) Rooms with common wall but no connecting door.

Q 3) What is D.N.C.O?

A) A room status term indicating that the guest made arrangements to settle his or
her account , but has left without informing the front office.

Q 4) What is double – double?

A) A room with two double beds may be occupied by one or more people also
called as twin double.

Q 5) What is due-out?

A) A room status term indicating that the room is expected to become vacant after
the following days check-out time.

Q 6) What is lockout room?

A) A room status term indicating that the room has been locked so that the guest
cannot re-enter until it is not cleaned by hotel official.

Q 7) What is baby sitter?

A) One who is hired to take care of the babies in the absence of the parents.

Q 8) What is back to back?

A) Heavy check-out and check-in on the same day relating to groups as one group
leaves, another checks-in.

Q 9) What is F.F.C?

A) Fruits, Flowers, Cookies. A complimentary gesture to special guests in which

baskets of fruit, some cookies and a flower arrangement is provided in the guest
room.

Q 10) What is overstay?

A) A guest who was expected to checkout and now wishes to stay an extra nights.

Q 11) What is Z bed?

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A) A Portable bed that can be folded up for the easy storage.

Q 12) Name of flowers used in hotels, tell me any ten?

A) Tolmica, lily, gerbera, carnations, daffodil, japonica, anthuriums, freesia, orchids,

roses.

Q 13) Tell sizes of beds – twin, double, king, queen?

A) Twin – 75x39 inches, king – 80x76 inches, queen – 79x59 inches, double –
75x54 inches.

Q 14) What are the types of pillows used in hotels?

A) Feather, polyfil, cotton.

Q 15) What are the Taski cleaning agents?

A) Taski is brand , company is Johnson Diversy , Cleaning agents are Taski R1,
R2,R3,R4,R5,R6,R7,R8,R9,101,103 .

Q 16) What is house setup?

A) The linen requires one par of it.

Q 17) What are ports and huppers?

A) Ports & Huppers are drawers where laundry chemicals to be put for the washing
of cloths in washing machine.

Q 18) What are bath blankets?

A) Extra large bath towels 4x4 ft.

Q 19) What are the standard timings to clean Vacant ready (VR), Occupied (OCC)

Departure (DIRTY) rooms.

A) VR – 7 to 10 mnts, OCC – 20 TO 25 mnts, DIRTY – 30 to 40 mnts.

Q 20) What is camouflage?

A) To fill up the space while decorating with flowers.

Q 21) What is budget? What are the types?

A) Plan of intended expenditure for the fixed period of time which is usually financial
year (Apr- Mar) prepared in advance.

Types – Capital and Operational

Q 22) What is lead time?

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A) The time gap between the ordered taking and the delivery done.

Q23) What is Buffers stock?

A) Stock required to the hotel for the operation till the delivery not done.

Q24) Types of Carpets?

A) Woven and Non Woven

Q25) What are the important points to be noted to make out budget in a hotel?

A) Plans, financial status, quotation, Market price, check the house count.

Q 26) What is zero based budgeting?

A) Without taking any reference from the past year expense, it starts as fresh
budgeting.

Q27) What are blinds and Venetian?

A) Blinds are window covering and horizontal blinds are called Venetian.

Q 28) What is difference btwn vacated and vacant rooms?

A) Vacated – dirty rooms and Vacant – ready for the sale

Q 29) What are points to be considered in mind while handling complaints?

A) Showing empathy, avoids arguing, avoid excuses, listen carefully, and give
assurance to guest that it will be taken care of.

Q 30) What is wrinkle sheet?

A) Distinctly woven sheet which is used to cover the blanket.

Q 31) What is Tidy up service?

A) A service provided to a checkout room or room after a guest departure where in

a full service has already been given. It is used to make a vacant room ready. It is
also called brush up service also.

Q 32) What is par-stock?

A) Total no. of the countable items required by any department for smooth running.

Q 33) What are Disinfectants and Antiseptics?

A) Disinfectants kill bacteria’s and Antiseptics prevents bacterial growth.

Q 34) Name five disinfectants?

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A) Phenol, lizol, harpic, sunny, domex.

Q 35) What is B-up?

A) Brush – up service or Tidy up service.

Q 36) What is dead bolt?

A) Double locked

Q 37) Name of the marble polish?

A) Taski Nobile, Ft 701

Q 38) What are the company names made what products?

A) Johnson Diversy Co. – All types of cleaning Agents and Equipments

Partech – trolleys, dry mops, wet mops

Henkel- Cleaning Agents

Invent a – Cleaning Machines

Nilfisk – Cleaning Machines

Cranzelled – Cleaning Machines

Euromops – Dry mops and Wet mops

Unique – Cleaning Cloths and mops

Wesco – Cleaning Agents and Cleaning Equipments

Q 39) What is OPL AND OFPL?

A) On premises Laundry and off premises Laundry.

Q 40) What is Dustette?

A) It is a very small light handy vacuum cleaner.

Q 41) What is lounger?

A) These are small bed made up of wood or fibre glass found in swimming pool
area.

Q 42) What are Naperys?

A) All table linen like table cloth, napkins etc.

Q 43) What are Acoustics?

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A) Sound absorption quality device usually put on ceiling, walls, and on the floors.

Q 44) How will you remove blood stain, chewing gum stain, urine stain, rust stain?

A ) Blood stain – New B.S soak in cool or warm detergent solution and old B.S
remove with the oxalic acid , Chewing gum stain – Rub with ice cubes and scrape itout ,
Urine stain – sponge with salt water followed by weak solution of ammonia ,Rust stain
– glycerine and water leave it to dry .

Q 45) What is dutcheswife?

A) Other name of sewing kit.

Q 46) What is huckaback?

A) Very expensive cotton used in hotel.

Q 47) What is ider-duck down pillows?

A) Most expensive pillows and very light in weight.

Q 48) Which fabric is used to make serviette?

A) Damask

Q 49) What is Kapok?

A) It is derived from a type of cotton plant found in java and Sumatra islands. The
fibre is smooth, light and is often referred to as cotton silk. It is mostly used for
fillings of cushions and quilts.

Q 50) What is condemned linen?

A) Discarded linen

Q 51) What is eye for details?

A) The observation power of a supervisor to see and check all the time of room
attendant’s work.

Q 52) What is chamois leather is used for?

A) Used to clean glasses and mirrors.

Q 53) What is Hoovers?

A) Vacuum cleaners or Suction cleaners

Q 54) What is Vacuum mat?

A) Wet Vacuum cleaner used to remove water from the surface.

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Q 55) What are Dak bungalows?

A) Forest hotel

Q 56) Difference in boutique hotel and ecotel hotel?

A) Ecotel hotels are environmental friendly now they are replaced with
environmental sensitive .

Boutique hotels in which rooms are furnished with themed and stylish manners.Q

57) Which wood is used in sauna bath?

A) Pine wood and pine oil is used for aroma.

Q 58) What is buffing?

A) Polishing of the floor with a low speed polishing machine.

Q 59) What is burnishing?

A) Polishing the floor with a high speed floor machine to achieve an extremely high
gloss.

Q 60) What is coverlet?

A) A bedspread that just covers the top of the dust ruffle but does not reach down to
the floor.

Q 61) What is upholstery?

A) Textiles used for furniture decor.

Q 62) What is laissez faire?

A) A style of leadership where a leader believes in delegating assignments and

important tasks to others in the team.

Q 63) What are cutdowns?

A) Cutdowns refer to the using of any discarded materials for some other purpose ,
such as bedsheets being used as dustsheets or made into pillow covers.

Q 64) What is snaglist?

A) A worksheet prepared on the basis of a physical inspection of the property,

detailing areas and aspects to be renovated and giving details of the specifications
and estimated costs of such renovation.

Q 65) What is refurnishing?

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A) This is the extent of renovation that entails giving a property a fresh look and
includes replacing futniture, fittings , and soft furnishings that have become worn out
or obsolete.

Q 66) What is mercerization?

A) A finishing process in which cotton are given a high degree of lusture through the
chemical action of caustic soda.

Q 67) What are Laundromats?

A) These are self service laundries usually found in motels.

Q 68) What are soft furnishings?

A) These includes curtains, cushions, loose covers, bedspreads, and quilts but not
carpets.

Q 69) What are swags?

A) Decorative drapery treatments meant to hide the curtains headings and usually
tapering to a cascade.

Q 70) What is tooth glass?

A) A glass placed on the vanity unit as a guest supply and used for gargling or to
keep the guest tooth brush , dentures or other similar items.

Q 71) What is swab cloth?

A) A soft absorbent cleaning cloth used for wet cleaning work such as for
washbasins , baths and so on.

Q 72) What this faucets term is used for?

A) Taps

Q 73) What is ukiebana?

A) A floating oriental flower arrangement.

Q 74) What is parquet ?

A) A type of high quality hardwood flooring in which decorative hardwoods are cut
into blocks and forms into panels.

Q 75) What is stain?

A) Any spot or discolouration which is visible and makes it distinctive.

Q 76) What is oasis?

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A) It’s a floral sponge used for making flower arrangements.

Q 77) What are castors?

A) It’s a small wheels in any trolley or beds.

Q 78) What are the different manufacturer brands for linen?

A) Well-spun, Bombay-dyeing, Jagdish stores.

Q 79) What is spring cleaning?

A) Deep cleaning or thorough cleaning of the areas takes place every year but in
off-season.

Q 80) What is pure room?

A) Zero defect room without having any complaints of housekeeping or

maintenance.

Q 81) What is bidet?

A) A fixture similar in design to a toilet that is straddled for washing the genitals and
the anal area.

Q 82) What are the different types of wet mop?

A) Kentucky, strip and steam mop.

Q 83) What are the different types of vacuum cleaner?

A) Box type, cylindrical, dual and upright.

Q 84) What are the different types of floor?

A) Marble, granolithic, terrazzo, mosaic and wooden.

Q 85) What is dust?

A) Particles of matter regarded as the result of disintegration.

Q 86) What are different polishes used?

A) Brasso, silvo, mincream.

Q 87) What is pest?

A) Fungus, insect, nematode, rodent, weed, or other form of terrestrial or aquatic life
form that is injurious to human.

Q 88) How can do we control pest controlling?

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A) Prevention, suppression, eradication.

Q 89) What are abrasives?

A) Abrasives refers to something that is rough and that is clean , grind and polish .

Q 90) What is valet?

A) Valet is a person who provides personalize service to the guest.

Q 91) What is the definition of resilience?

A) The property of the material that enables it to resume its original shape or

skipping without paying the bill.

Q 96) What is cantilevered?

A) Fixed on brackets or fitted to the wall, so that there are no legs to get in the way
of cleaning.

Q 97) What is the full form of GRN & FFE?

A) GRN – Goods received note & FFE – Furniture’s, Fixtures and Equipment.Q 98)

What is wainscot?

A) A continous wall panelling that extends from the floor to halfway up the wall.Personal

Questions

Q) What are you interested to join this particular hotel group?

Q) Why do you want to choose housekeeping as your carrier?

Q) What do you think that what are the three top priorities for the guest?
Q) How do you handle stressful conditions?

Q) Where do you want to see yourself after five years down a line?

Q) Define in one word who are you?

Q) Why I should hire you for my company?

Q) How do you motivate your staff?

Q) What are the advices would you like to give to your employees?

Q) What are the important points to be remember while handling guest

complaints?
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In Linen room what takes place ?
What process comes in laundry
What is the role of colour in interior
decoration?
Desk Control Room is a hub for ?
Valuable Lost and Found section
stores the articles of how much
Housekeeping supplies are issued
through which form?
What is floral foam and why is it
needed for flower arrangements?
What is a biedermeier type of
arrangement?
Name five reports prepared by HK ?
What is softning of fabric?
Job description defines
Size of a single mattress?
What are eider down?And in what
room linen is it used?
What is a Mitre fold?
What do SOP books define ?
What are Duplex rooms?
What are Valances?
What does Night report consists of
and how is it crucial for H K ?
What are ozonisers?where are they
used?
What are 'Green Buildings?
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All types of linen exchange takes place
Drying of articles and segregating for ironing
Colour is a tool to decorate and give various themes to an area in a hotel
Housekeeping duties and guest messages,maintenances,
Rs 1000 and above
purchase requisition and Hk Indent form
Floral foam is a cellular plastic material also called OASIS in which flowers are
set during flower arrangements.They are needed as they don’t damage the
stem of the flower
A biedermeier is a an arrangement of flowers in concentric circles of different
colours.
Occupancy,out of order rooms ,discrepancy,Lost and Damage report,trace
completion reports
Fabrics get rough after repeat washes due to build up of hard water
deposits.Softeners are added to coat the fabric and make them fluffier.
A job description is a detailed document of KRA( Key Result Ares) for all the
likely duties in a job position,reporting order,additional responsibilities,etc
3ft by 6 ft 3inches.
Eider down are the feathers of the Eider duck.It is used to fill quilts or duvets
Mitre is a fold given to the corners of bed sheets during bedmaking
SOP's define how a task should be correctly performed with correct equipment
and safety measures.
It is a two storey suite with the living room and Bedroom connected with a
staircase
These are decorative headings made of frilled or pleated material hanging from
a valance rail to cover the curtain hard ware and add to the décor of the room
A report made by F O detailing the number of occupied rooms that night and
the expected departures.This report is the basis of Duty Allocation of HK Staff
Ozonisers are air freshners that remove the smell of smoke or other foul
odours.They can be used in Rooms,PA,Guest corridors
A Green building is that which is sited,designed,constructed and operated,
keeping in mind the well being of the guest and the impact on the
environment.
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What is cross training?
What is the average life span of a
cooton sheet?
What is the standard thread count
of sheets used in most hotels?
How often are mattresses turned?
The Standard time for cleaning
departure room is?
and effectively, reducing the need to iron. Steam is so gentle that you can apply
What Is a jiffy steamer machine?
What is par stock?
What is LEAD Time?
What is a linen chute?
Pest control service in hotel is a
part of which budget?
What type of a flooring is Terrazzo?
What is Mosaic Tile?
What are window treatments?
A room in which a guest is
registered is known as?
What are bleeding ?
An important register in
housekeeping department in which
instructions and messages for staff
A term used for periodic / annual
clean of the hotel guestrooms and
A piece of manual cleaning
equipment with a rubber or metal
blade is
What and a long handle.
Kapok?
How to clean a Steam bath cubicle
made of wood?
A place in the hotel where the
guest sit back and relax is known
Polishing the floor with a low speed
polishing machine is done at what
speeds?
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Training employees to work in departments other than their own during
periods of staff shortage.
Its approximately 200 washes.
A 180-200 threads per1 inch square, thread count sheet is common in most
hotels.
Mattresses are turned every 3 months.
Standard time taken to clean a room is 25-30 min
It is a portable machine in the Laundry that offers to remove wrinkles quickly
it to most fabrics without fear of scorching.
Par refers to the standard quantity of each inventoried item required to
maintain daily routine operations
Lead time is the period between the origin of an indent and its delivery to the
Dept
It’s a sloping channel or slide for conveying soiled Room linen directly into the
Laundry department.
Its a part of the Operational budget.
Terrazzo is a flooring consisting of chips of various types of marble or stone
Mosaic tiles are of 3 types-Clay,Glass and Marble.They are made of small
squares that can be made into Geometric Patterns
Window treatments are used to hide the hardware used on the windows like
rods and hooks, and to add beauty to the décor
It is known as Occupied Room
It is the loss of colour when a fabric is wet.It occurs due to improper Dyeing or
poor quality of Dye used.
This is the Log book.
Spring cleaning
It’s a Wiper or a squeezee
Kapok is a cheap,soft and resilient cotton,obtained silk-cotton tree.
It needs to be cleaned with use of bleach and a nylon scrubber.
Such an area is called Tea Lounge.
175-300 rpm (revolution per minute) is the speed for floor cleaning machine
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What are Tie-Backs?
A portable container for storing and
transporting chemicals to the
What is wainscoting?
What is Ergonomics?
What is a 'Static Posture'?
What is Safety Education?
What product is used for
counteracting old water stains on
Fixtures?
What is meant by Deep Cleaning?
Name five common flowers used in
arrangement?
What is Inventory? Stocks of Merchandise ,operating supplies and other items to be used in future
What are Credenzas?
A detailed report of all the jobs that
might be performed by an
employee ? two bags present by
What are the
the side of the chamber maids
A room with two twin beds but a
common headboard meant for two
people.
What are pre opening budgets?
That bed that folds up into the wall
and looks like a book shelf or a
What are Operating Budgets?
The keys which can open all the
doors of a hotel single or double
This is dual purpose bed that is
used as a divan in that daytime and
When a guest leaves behind some
books in the room this will be
categorized under
What is the other name of hot
water extraction machine?
What is Stock Taking?
What is performance standards?
Which is Taski agent is known as
Kettle descaler
What are Capital budgets?
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Tie backs are Curtains that are tied back to the window frame.
Hand caddies
A panelling that starts from floor to halway up the wall
A study of how working conditions can be efficiently arranged with correctly
used machines and equipments.
A posture that is held for a long time eg.Door man's posture.
Safety Education is the training of the safety rules and policies of a company to
the employee.
A product called Emerel crème cleanser is used
It means Intensive or specialised cleaning undertaken in guest rooms or Public
Area.
Orchids,Lillies,Cymbidium orchids,Birds of Paradise,Roses
in a particular dept.
These sideboards often placed in the rooms ,guest corridors and guest elevator
landings
It is called a Job description
Those bags are called Hampers.
Hollywood twin bed
Budgets that allocate expenses for pre opening work,salaries,supplies,utilities
etc
It is called a Murphy bed.
These forecast the expenses and revenues for the routine operations of a hotel
for certain period.
The Grandmaster key.
Is called a Studio bed
Non valuable lost and Found
It is called Carpet shampooing machine.
It is the physical verification of items by doing a count periodically.
The quality levels that an employee's performance is required to meet.
R8
These are expenses that are required for Furnitures, Fixtures,equipment
&those items that have along life span.
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What are inspection checklists? These lists that itemize all the surfaces and articles in Guest rooms and Public
areas with a column for remarks.
What are the standard V I P Full bar,choclates,VIP platter ,cookies,fruit basket,flower arrangement, special
amenties? bathrobe(silk)and slippers
Why is cotton often used as linen in Cotton is easily dyed,has good absorbent qualities,has no static electricity,good
hotels? conductor of heat,can easily be dry cleaned.
What is the linen exchange Linen is always exchanged under the clean against soil principle.
procedure?

If the mineral content is in the Moderately hard water

range of 61-120 ppm , the water is
said to be?
Bleaching agents , blueing agents , Additives in the wash process .
enzymes are the examples of?

On which basis floor sealers should Floor sealers should be Cost effective ,have a long Shelf life and Quick drying
be selected? time.

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List of fifty (Q & A) for 3rd year campus selections

Q 1) Name of flowers used in hotels , tell me any ten ?

A) Tolmica , lily , gerbera , carnations , daffodil, japonica , anthuriums , freesia ,

orchids , roses .

Q 2) Tell sizes of beds – twin , double, king , queen?

A) Twin – 75x39 inches , king – 80x76 inches , queen – 79x59 inches , double –
75x54 inches.

Q 3) What are the types of pillows used in hotels?

A) Feather , polyfil , cotton .

Q 4) What are the Taski cleaning agents ?

A) Taski is brand , company is Johnson Diversy , Cleaning agents are Taski R1,
R2,R3,R4,R5,R6,R7,R8,R9,101,103 .

Q 5) What is house setup ?

A ) The linen require one par of it .

Q 6) What are ports and huppers ?

A ) Ports & Huppers are drawers where laundry chemicals to be put for the
washing of cloths in washing machine .

Q 7) What are bath blankets ?

A ) Extra large bath towels 4x4 ft .

Q 8) What are the standard timings to clean Vacant ready (VR) , Occupied (OCC)
Departure (DIRTY) rooms .
,
A ) VR – 7 to 10 mnts , OCC – 20 TO 25 mnts , DIRTY – 30 to 40 mnts .

Q 9) What is camouflage?

A ) To fill up the space while decorating with flowers .

Q 10) What is budget ? What are the types ?

A ) Plan of intended expenditure for the fixed period of time which is usually financial
year (Apr- Mar)prepared in advance .

Types – Capital and Operational

Q 11) What is lead time ?

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A) The time gap btwn the ordered taking and the delivery done .

Q 12) What is Buffers stock ?

A ) Stock required to the hotel for the operation till the delivery not done .

Q 13) Types of Carpets ?

A ) Woven and Non Woven

Q 14) What are the important points to be noted to make out budget in a hotel

?A ) Plans , financial status , quotation , Market price , check the housecount .

Q 15) What is zero based budgeting?

A ) Without taking any reference from the past year expense , it starts as fresh
budgeting .

Q 16) What are blinds and venetion ?

A ) Blinds are window covering and horizontal blinds are called venetion .

Q 17) What is difference between vacated and vacant rooms ?

A ) Vacated – dirty rooms

Vacant – ready for the sale

Q 18) What are points to be considered in mind while handling complaints?

A ) Showing Empathy , Avoid Arguing , Avoid excuses, listen carefully , give

assurance to guest that it will be taken care of .

Q 19) What is wrinkle sheet ?

A ) Dinstinctly woven sheet which is used to cover the blanket .

Q 20) What is Tidy up service ?

A ) A service provided to a checkout room or room after a guest departure where in

a full service has already been given . it is used to make a vacant room ready . It is
also called brush up service also.

Q 21) What is par stock ?

A ) Total no. Of the countable items required by any department for smooth running .

Q 22) What is Disfinfectants and Antiseptics ?

A ) Disinfectants kills bacterias and Antiseptics prevents bacterial growth .

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Q 23) Name five disinfectants ?

A ) Phenol , lizol , harpic , sunny , domex

Q 24 ) What is B-up?

A ) Brush – up service or Tidy up service.

Q 25 ) What is dead bolt ?

A ) Double locked

Q 26) Name of the marble polish ?

A ) Taski nobile , Ft 701

Q 27) What are the company names made what products ?

A ) Johnson Diversy Co. – All types of cleaning Agents and Equipments

Partec – trolleys , dry mops , wet mops

Hankel- Cleaning Agents

Inventa – Cleaning Machines

Nill fisk – Cleaning Machines

Cranzelled – Cleaning Machines

Euromops – Dry mops and Wet mops

Unique – Cleaning Cloths and mops

Wesco – Cleaning Agents and Cleaning Equipments

Q 28) What is OPL AND OFPL ?

A ) On premises Laundry and Off premises Laundry .

Q 29) What is Dustette ?

A ) It is a very small light handy vaccum cleaner .

Q 30) What is lounger ?

A ) These are small bed made up of wood or fibre glass found in swimming pool area

Q 31) What are Naperys ?

A ) All table linen like table cloth , napkins etc .

Q 32) What are Acoustics ?

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A ) Sound absorption quality device usually put on ceiling , walls , and on the floors .

Q 33) How will you remove blood stain , chewing gum stains , urine stain, rust stain

?A ) Blood stain – New B.S soak in cool or warm detergent solution and old B.S
remove with the oxalic acid , Chewing gum stain – Rub with ice cubes and scrape it
out , Urine stain – sponge with salt water followed by weak solution of ammonia ,
Rust stain – glycerine and water leave it to dry .

Q 34) What is dutcheswife ?

A ) Other name of sewing kit .

Q35) What is huckaback ?

A ) Very expensive cotton used in hotel .

Q 36) What is ider-duck down pillows ?

A ) Most expensive pillows and very light in weight .

Q 37) Which fabric is used to make serviette?

A ) Damask

Q 38) What is kapok ?

A ) It is derived from a type of cotton plant found in java and Sumatra islands . The
fibre is smooth , light and is often reffered to as cotton silk . it is mostly used for
fillings of cushions and quilts .

Q 39) What are condemned linen ?

A ) Discarded linen

Q 40) What is eye for details ?

A ) The observation power of a supervisor to see and check all the time of room
attendants work .

Q 41) What is chamois leather is used for ?

A ) Used to clean glasses and mirrors .

Q 42) What is hoovers ?

A ) Vaccum cleaners or Suction cleaners

Q 43) What is Vaccum mat ?

A ) Wet Vaccum cleaner used to remove water from the surface .

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Q 44) What are Dak bungalows ?

A ) Forest hotel

Q 45) Difference in boutique hotel and ecotel hotel?

A ) Ecotel hotels are environmental friendly now they are replaced with
environmental sensitive .

Boutique hotels in which rooms are furnished with themed and stylish

manners .Q 46) Which wood is used in sauna bath ?

A ) Pine wood and pine oil is used for aroma .

Q 47) What do you think that you are interested to join this particular group ?

Q 48 ) Why do you want to choose HouseKeeping as your carrier ?

Q 49) What do you think that what are the three top priorities from the guest ?

Q 50) How do you handle stressfull conditions?

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1. What is Par?
2. Name 5 exotic flowers
3. Name 5 common flowers
4. Name 5 Foliage
5. What is focal point?
6. What is stain?
7. What is Ikebana?
8. What are different styles of flower arrangement?
9. What is dado?
10.What is inventory?
11.What is Oasis?
12.What are castors?
13.What are blinds?
14.What is difference between valance and swag?
15.What are brand names of cleaning equipments?
16.What is the brand name of hotels BATHROOM supplies?
17.Manufacturer of different linen
18.What is spring cleaning
19.What is discrepancy report?
20.What is pure room?
21.What is bidet?
22.What is full form of w.c
23.What are different laundry agents
24.Give 5 laundry equipment
25.What is role of horticulture
26.Types of wet mop
27.Different types of vacuum cleaner
28. Different types of floor
29.What is dust?
30.What are loose covers?
31.What is grand master key
32.What is role of supervisor in housekeeping?
33.Standard time to make a bed
34.What is turn down service

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 35.What is eiderdown
36.What is buffing
37.What are different polishes used.
38.What are different bathroom amenities placed in guestroom
39.What is pest
40.How to we take care of pest control
41.What is outsourcing
42.What ARE ABRASIVES
43.What is purchase specification
44.What are principles of cleaning
45.What are different CLEANING agents
46.What IS FIBER
47.What is a valet
48.What is PMS
49.What is definition of RESILIENCE
50.What IS CANOPY

ANSWERS

A1 The minimum amount of inventoried stock required to run hotel operation

successfully.

A2 Anthurium, lily, orchid, tulip and bird of paradise

A3 rose, carnation, gladulla, tube rose, and dahlia

A4 Erica PALM, FAN PALM, VICTORIA, CALCUTTA GRASS,DRY CINA

A5 CENTER OF ATTRACTION

A6 ANY SPOT OR DICOLORATION WHICH IS VISBLE AND MAKE S IT

DISTINCTIVE

A7 Japanese art of flower arrangement

A8 All round, low long, onesided, Hogarth, bierdimeir, Ikebana, cresecent

shaped.

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 A9 Extended skirting that helps preventing the wall to get spoiled

A10 Physical counting of stock.

A1 1 It’s a floral sponge used for making flower arrangements.

A12 Small wheels in any trolley or beds.

A13 window covering consisting of a number of thin horizontal adjustable slats

that overlap when closed.

A14 SWAG IS VALANCE WITH A TAIL OR CASCADE

A15 TASKI, KARSCHER, MAN-MACHINE

A16 HIMALYAS,FIAM A DI WILLS,JACKSON

A17 well spun, Bombay dyeing,jagdish store

A18 Detailed cleaning takes place every fortnight.

A19 When the status of rooms in housekeeping doesn’t tally with of front office
,there is a report that gives information

about skip and sleep.

A20 zero defect room

A21 A fixture similar in design to a toilet that is straddled for washing the genitals
and the anal area

A22 WATER CLOSET

A23 Detergent, soap, bleaches, blues, solvents, per chloro ethylene.

A24 Washing machine, hydroextractor, steam press, calendaring machine, cuff and
collar.
A25 Maintaining the garden and plants.

A26 Kentucky, strip and steam mops

A27 Box type, cylindrical, dual,upright.

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A28 marble, granolithic, terrazzo, mosaic, wooden.

A29 Particles of matter regarded as the result of disintegration

A30 Loose covers a fitted but easily removable cloth cover for a chair, sofa.

A31 The key that can open all the locks in hotel.
A32 one who oversees the work or tasks of another; Regulation, controlling
behavior by rules or restrictions
A33 3 mins

A34 Its also called evening service. the top sheet is given a fold to ease the comfort
of guest.

A35 A kind of quilt with the filling of feathers.

A36 The smoothing and brightening of a surface by an abrasive compound pressed

against it by a soft wheel

A37 Brasso,silvo,mincream.

A38 Soap,shampoo,moisturizer,loofah,bodygel,conditioner,mouth
wash,dentalkit,shaving kit etc.

A39 Fungus, insect, nematode, rodent, weed, or other form of terrestrial or aquatic
life form that is injurious to human.

A40 prevention,suppression,eradication.

A41 Outsourcing is an arrangement in which one company provides services for

another company that could also be or usually have been provided in-house.

A42Abrasive refers to something that is rough and that is used to clean, grind, or
polish

A43 SPECIFICATION OF ITEMS TO BE PURCHASED.

A44 Top to bottom,clockwise-anti clockwise,in to out.

A45
WATER,SOAP,DETERGENT,ABRASIVE,ALKALIS,ACIDS,POLISHES,DEO
DURIZER.
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A46 SMALLEST UNIT FROM WHICH THE FABRIC IS MADE.

A47 who takes care of his clothes and performs other personal services.

A48 PROPERTY MANAGEMENT SYSTEM.

A49 The property of a material that enables it to resume its original shape or
position.

A50 drapery, awning, or other roof like covering fastened above a bed, throne

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 FREQUENT ASKED QUESTIONS –ROOM DIVISION-FRONT OFFICE

S.no Questions
1. C-form & its content and Weblink as it is On line .
2. Define Indian Heritage Hotels and give 3/5 Hotels
3. Name 5 Budget Hotels in Metro city of Your choice ( Delhi)?
4. What are Roatels ?
5. Name 3 Roatels(International)
6. Name 2 roatels (Indian)
7. Indian chains with International properties
8. International chains with properties in India.
9. 9 brands of Starwood
10. 7 brands of Carlson Rezidor.
11. Residential Hotels?
12. Semi Residential Hotels?
13. Transient Hotels?
14. What are Green Hotel- Eco-Friendly hotel?
15. Founder of Chains. Hilton, Marriott, Hyatt , Taj, Oberoi
16. Apartotel?
17. Capsule hotels?
18. Circuit House?
19. Lotels?
20. Auberge/Gasthof/Herberge(S.K Bhatnagar)
21. Holiday Villager(S.K Bhatnagar)
22. Boutique Hotels
23 Single lady travelers floor
24. Name some Indian Travel Agents
25 Name 5 international travel agents
26. Name 5 travel portals
27. Hotel on basis of location are known as?
28. Difference between boatels & floatels
29. Difference between Rev Par & ARR
30. Hotel on basis of Length of stay are known as?
31. Cut off date?
32. Sources & Modes of reservation?
33. Difference between Master key & Grandmaster key.
34. Difference between Adjacent rooms, interconnected rooms & adjoining rooms.
35. Sizes of Bed.
36. Define
Cabana Room
Lanai Room
Parlor Room
Efficiency Room
Studio Room
Penthouse Suite
Duplex Suite
Ecotels
SICO room

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 FREQUENT ASKED QUESTIONS –ROOM DIVISION-FRONT OFFICE

37. Difference between double double room & Twin Bedded room.
38. What is Rollaway /Murphy Bed.
39. Give full forms of
FRRO
FHRAI
HRACC
HAI
NRAI
40. Define
Paid Out
Petty cash/Cash Advance voucher
IOU
Allowance Voucher/Rebate Voucher
Floor limit
Miscellaneous charge voucher
41. Different Room meal plans.
42. Who is?
Incognito Guest
Timid Guest
43. Difference between Managed ,franchise , ownership , independent & chain property?
44. Difference between condominium & Time share property.
45. Capital & Currency
Sri- Lanka
Nepal
China
UK
US
France
Italy
Switzerland
Bangkok
46. Writer Of Indian National Anthem.
47. Writer of Indian National Song- Vande Mataram.
48. National bird of Delhi
49. Difference between ooo & oos room?
50. $ Rate / Euro rate / Australian $ /Canadian $ / Singapore $ / Bhat rate of the day.
51. Premium Rev par/Total rev par
52. Difference between ARR & ADR
53. What are Referral chains?
54. DNCO ?(Did not check out)
55. Define forecasting?
56. Difference between DFIT & FFIT?
57. GDS? Different GDS
58. High Balance?
59. Define intersell agency with example?
60. What is NO.POST status?

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 FREQUENT ASKED QUESTIONS –ROOM DIVISION-FRONT OFFICE

61. Define
No show
Skipper
Sleep out
POS
Discrepancy Report ( House Keeping Discrepancy Report)
Yield Management
Zero out
GIT Guest
CIP guest
CVGR Guest
62. Formulas
Occupancy %
ARR
REV PAR
63. Difference between stayover & overstay?
64. Difference between Bermuda plan & Continental plan?
65. Black listed guest?
66. Difference between budget hotels & commercial hotel?

67. Documents taken from a Pakistani National.

(https://en.wikipedia.org/wiki/Foreigner_Registration_(India)) Foreigner Registration is a requirement for
foreign nationals entering India for a period of greater than six months, or for foreigners entering India for work, on
an employment visa. The body responsible for foreigner registration is called Foreign Regional Registration Office,
or FRRO.

For Pakistani Nationals registration is required within 24 hours.

69. Difference between house use and complimentary room reservation?

70. What is 6 PM reservation and why is it called so?

71. Job description of Night Auditor?

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