NAME:

SUBJECT: JOB DESCRIPTION ROOM ATTENDANT

DEPARTMENT: HOUSEKEEPING

JOB TITLE ROOM ATTENDANT

REPONSIBLE TO EXECUTIVE HOUSEKEEPER / ASSISTANT EXECUTIVE HOUSEKEEPER

RESPONSIBLE FOR N/A

Objective:

To fully understand and perform your job accountabilities and personal competencies as described
below. Work with your team to deliver and exceed customers expectations of service. To know and
deliver the Melia Standards of Service

DUTIES AND RESPONSIBILITIES:

To report to work in good time, clean and wearing the correct uniform. Demonstrate a high level
of personal hygiene and ensure the whole team adheres to this.
To speak Basic English and to use correct communication skills.
To be able to work under pressure at any give time.
To manage all task within the appropriate time given for that task.
To clean to a consistent and correct standard as per Standard Operational Procedures
Manual of the Meli White House Housekeeping Department and ensure that these will be
adhered at any given time.
To give full co-operation to any colleagues requiring assistance in a friendly and helpful
manner.
Follow a logical order or service: understand the requirements of the guests needs and respond
quickly, efficiently and affectingly. To promote a helpful image to clients and give full co-
operation to any customer requiring assistance with a prompt, caring and helpful attitude and
to anticipate guests needs whenever possible, to enhance quality of the service and in turn
enhance guest satisfaction.
Deal with complaints appropriately and report them to the Housekeeping Supervisor.
Be prepared to assist in other departments and carry out other reasonable tasks and
responsibilities outside normal routine but within the overall scope of the job as deemed
necessary by management.
To communicate with colleagues and to ensure the passing of information is two way.
To be fully conversant with the Hotels Code of Conduct and its implementation.
Comply with the Rota system to the Housekeeping Departmental standards. Follow guidelines
regarding the control of waste in your department.
 Clean as you go, ensuring your office environment is kept tidy at any time.

Health & Safety, Fire and Security

To work according the Health & Safety guidelines the Management has given. To actively
promote a safe working environment on a day to day basis.
To ensure that before using operating equipment that the instruction given is clear and
understood.
To attend all Health & Safety, fire and security training.
To report any suspicious activity in the hotels premises immediately to the Housekeeping
Supervisor.
To follow the Lost Property procedures of the Housekeeping Department and instruct the Room
Attendants of these procedures and to ensure that it will be adhered to.
To follow the fire procedures instruct the Room Attendants of these procedures and to ensure
that it will be adhered to.

ADDITIONAL RESPONSIBILITIES: (These responsibilities are mandatory to all positions)

To attend all departmental meetings, briefings & internal or external training sessions as
required.
To act wholeheartedly in the interests of the Company at all times & not to perform, arrange or
carry out any work or activity which could be considered to be in competition with or affect in
any way the company interests or be detrimental or damaging to its public image.
To ensure maximum efficiency, employees are engaged on the basis that they must be
prepared to undertake reasonable duties other than those for which they have been specifically
engaged.
All employees are expected to co-operate with the management, to ensure the successful
application of the Companys Equal Opportunities & Harassment policies.
To carry out any reasonable & lawful direct instruction given by a Head of Department /
Assistant / Manager or Director during working hours.

I understand that this is not an exhaustive description of my duties & this document is constantly
changing & being updated. In signing this document however, I agree to be bound by its content.

Employee _________________________ Date ________________