SCRRRIIIPPPPTT 

Reservation Agent to Guest

Reservation Agent: Hello Good morning how may I help you ?

Guest: Hi my name is Edsiel Sanjorjo and I would like to take a deluxe room 1 occupant stayinfor3weeks
in MELS Hotel how much ?

Reservation Agent: That would be P30,000.00 would that be all ma’am ?

Guest: yes, I’m coming tomorrow morning

Reservation Agent: Ok Ms. Edsiel Sanjorjo you reserved 1 deluxe room staying for 3 weeks only 1
occupant in MELS Hotel. Thank you and have a nice day

(Guest walks to Front door Hotel)

Door attendant: Good Morning ma’am

Guest: morning

Bellboy: Good morning ma’am may I assist you on your baggage’s?

Guest: okay thank you.

(Guest walks to reception)

Receptionist: Good morning Ma’am how may I help you ?

Guest: I have here a reservation for Ms. Sanjorjo ? ill pay in cash

Receptionist: ah yes ma’am we’ve been expecting you.

(Guest pays to cashier)

Receptionist: here’s the keys and your room number your room is ready. Have good day ma’am.

Guest: thank you.

(bellboy assists guest to their room)

-Telephone Operator to Guest-

(Phone Rings)

Telephone Operator: Hello Good morning how may I help you ?

Guest: I heard there’s a fitness gym here where does it located?

Telephone Operator: it is located in 2nd floor of the building next to a Café sir.

Guest: okay thank you

Telephone Operator: you’re welcome sir have a good day.

-Night Auditor to Guest-

Night Auditor: hello ma’am good evening. How may I help you ?

Guest: I would like to request an extra foam in room 69

Night Auditor: Okay ma’am coming right away! Anything else ma’am?

Guest: no I’m good

Night Auditor: Ok ma’am have a Pleasant Evening. Thank you

-Concierge to Guest-

Concierge: Hello sir good evening how may I help you ?

Guest: I would like to reserve a dinner for me and my wife at 7pm. My name is Wakanda and my wife
Forever.

Concierge: Ok mamser tonight you will be dining with a romantic dinner reserved only for a lovely
couple at 7pm in MELS Restaurant. Would that be all sir ?

Guest: I’ll be expecting that, Thank you

Concierge: thank you mamser have a good day.