Percakapan porter

Jurusan : Front Office

Nama : I Dewa Putu Endra putra
Topik : Check in Prosses

Porter : good morning, welcome to 21 hotel, how may i assist you?

Guest : morning, I would to check in please!
Porter : may I know your name please?
Guest : my name is Tony
Porter : Do you have any luggage?
Guest :yes, that is my luggage
Porter : my I check your luggage first?
Guest : yes please!
Porter : Mr. Tony Your luggage are one suite case, one hand bag, and one brave case with a
good conditions, is that correct ?
Guest : yes, that is correct
Porter : Are you ready go to Reception ?
Guest : yes i am
Porter : mr. Tony here is our reception, please complete your registration here.
Guest : Thank you
(after guest complate registration )
Porter : Mr. Tony My name is Nanda, I’m your porter today, I will be escorting you go to room,
do you have any luggage ?
Guest : yes, I have
Porter : may I get your luggage tag please ?
Guest : here you are
Porter : may I know your room number and may I get your room key please ?
Guest : my room number is 201 and this is my room key
Porter : may I check your luggage please ?
Guest : yes please
Porter : Mr. tony your luggage are one suite case, one hand bag and one brave case with good
condition, is that correct ?
Guest : yes I’m
Porter : follow me please
Excuse me sir now I would like to explain about about our hotel facilities, first there is
our restaurant for breakfast start from 7 am until 10 am, for lunch start from 12 am until 3
pm and dinner start from 7 pm until 10 pm. There is main pool with poolbar open from 9
am until 9 pm, there is our SPA open from 9 am until 9 pm with any kind of treatment,
there is our GYM center open 24 hour and you can do your exercise during you stay at
our hotel, that all about our hotel facilities.
Mr. tony this is your room, your room number is 201 would you wait a moment please. I
will check your room first ( ketuk pintu 3x with greeting good morning porter please).
Mr. tony Your room is ready, after you please
Porter :Mr. tony may I put your luggage on the luggage rack please
Guest : yes please
Porter : well, now I would like to explain about your room facilities start from here is your room
light switch, here is your air conditioner remote control, if you felt so hot you can setting
your air conditioner, here is your dressing table, here is your mini bar complete with any
kind of soft drink but it is not free and you must pay at our cashier when you check out
and than our housekeeping will replace every morning, next this is your wardrobe
complete with bathrobe, slipper with laundry bag and laundry bill, this is your television
with local and international channel so you can setting by this remote control, this is your
bed side table complete with bed side lamp, stationary and telephone, here is your
balcony complete with around table and two arm chair, next we go to bathroom, here is
your wash basin with wash basin mirror and any kind off your amenities, here your towel
rack with any kind of towel, here your bathtub with hot and cold water but you can not
drink because it is not good for your healty, here is your standing shower with shampoo,
body wash, conditioner and body lotion, and this is your toilet bowl.
Now let we to your room
Guest : ok
Porter : Do you have any question ?
Guest : no thank you
Porter : would you like to sing here please ( get Bellboy arrenge card ) if you would like to get
information about our hotel service, please dial extention number 1and I hope
you will enjoy to stay at our hotel
Check out prosses

Porter : ( ketuk pintu 3 x dengan greeting porter please) good morning, my name is Endra I’m
your porter today, I will be escorting you go to lobby for the check out, have you packing
your luggage ?
Guest : yes I heave
Porter : may I check your luggage please ?
Guest : yes please
Porter : (pasang luggage tag untuk barang bawaan tamu )Mr. Tony your luggage are twosuite
case with a good condition, is that correct ?
Guest : yes that is correct
Porter : are you ready for the check out now ?
Guest : yes I am
Guest : follow me please
( setelah tiba di front office cashier )
Porter : Mr. Tony here is our cashier. Please prosses your check out here and may I get your
room key please ?
Guest : go thank you. This is my room key
Porter : you are welcome, have you booking a taxy ?
Guest : not yet
Porter : may I help you for a booking a taxy please ?
Guest : certenly
(setelah check out prosses selesai dan bellboy dipanggil )
Porter : excuse me Mr. Tony have you finish for the check out prosses ?
Guest : yes i have
Porter : your taxy is coming. May i put your luggage on the taxi ?
Guest : yes please
( setelah guest luggage ready di dalam taxy and tamu akan pergi )
Porter : Mr. Tony your luggage is completed and your taxy is ready to escorting you
go to Air Port. Nice to see you I hope you will be come back again to our hotel
 CONVERSATION PORTER : ESCORT GUEST TO THE
ROOM
THE CONVERTATION BETWEEN A BELLBOY AND GUEST
*Handle the guest check in*
Bellboy : “Om Swastyastu, Good Morning Madam, Welcome to Edotel Hotel
Denpasar. Main your head please.”
Guest : “Thank you ..”
Bellboy : “How are you today Madam?”
Guest : “Good.. Thank you.”
Bellboy : “Well… May I assist you Madam? Do you have any luggage?”
Guest : “Yes.. in baggage..”
(Bellboy take the guest luggage from the baggage).
Bellboy : “Excuse me Madam. You have 2 pieces of luggage, 1 suitcase and 1 hand
bag. Is that correct Madam?”
Guest : “Yes… that’s right.”
Bellboy : “Would you like to follow me to Front Desk?”
Guest : “Of Course.”
Bellboy : “Just come this way, Madam.”
Guest : “Thank you…”
At the Front Desk Counter, guest will do a registration. Bellboy will take
care of the guest luggage suck as put a luggage tag and check the luggage
condition.
After registered, Front Desk Agent will call a bell boy to escort the guest to
the room.

Reception : “Bellboy please…”

Bellboy : “Yes I am…”
The bellboy will come to reception and get close to the guest.
Bellboy : “Good morning Miss. Leony. Are you ready to go to the
room?”
Guest : “Yes… I am.”
Bellboy : “May I borrow your room key, Miss Leony?”
Guest : “Oh … sure... ”
Bellboy : “Certainly Miss. Leony, your room located on the
ground floor. Follow me please … “
Guest : “Sure…”
When escort the guest, the bellboy explain about general information about
hotel and facilities. In this moment, the bellboy try to promotion the hotel’s
product.
Bellboy : “Excuse me Miss. Leony. For your information, our restaurant is located
on the first floor next to the Pool Bar. It is open start from 07.30 – 23.00.
We serve a buffet breakfast from 07.30 AM – 11.00 AM, lunch and dinner.
We have a gym as well. The gym located on the ground floor behind the
lobby and business centre also in the same floor, beside the gym. If you
want to do a fitness, you will able to use our gym free of charge from 06.00
– 18.00.”
Guest : “Lovely …”

*In front of the room, bellboy will explain about the room view*
Bellboy : “Well Miss. Leony, This is your room, Jempiring 1. The room will be
facing to the garden with Frangipani flower. And here is your private
balcony and please enjoy your refreshing time at the balcony.”
Guest : “Alright.”
Bellboy : “Before you entire the room, would you mind if I open the door and check
your room first?”
Guest : “No problem…”

Bell boy knock the door and open it. Bellboy get in the room, turn on the light, and open the
curtain.

Bellboy : “Well Miss Leony. Your room is ready. After you please…”
Guest : “ Thank you.”

Bellboy take the luggage and put in the luggage rack

Bellboy : “Excuse me Miss Leony, May I explain your room facilities now?”
Guest : “Yes please….”
Bellboy : “Alright… We start from the corner first, this is your telephone. If you
want to do a local and international call please dial your destination number
with area or country number first, and following by your destination
number. If you want a operator service please dial 0, dial 1 for calling room
service, dial 2 for calling front desk and housekeeping and laundry service
please dial number 3. “
Guest : “Alright…”
Bellboy : “Well, this your television Miss. Leony. It has 99 channel. If you want to
know about your bill please choose channel 1, if you want to know about
Hotel facilities you could choose channel 2. For a local and international
channel please find it on the channel list.”
Guest : “Great…”
Bellboy : “This is your refrigerator and mini bar. We serve a soft drink, beer and
milk with the mini bar price list. If you want to keep your snack, you also
could use your refrigerator.”
Guest : “Ok..”
Bellboy : “Well, this is your wardrobe. Please hanging your cloth with the hanger.
This is a laundry bag. If you have dirty clothes and you want to laundry in
our hotel please put your dirty clothes in the laundry bag and put in front of
your room. Our Vale will be collect your laundry before 10 AM. Please
don’t forget to sign the laundry price list.
There is a safety deposit box as well. Please keep your valuable things in the
safety deposit box with 3 digits of secret number or character.”
Guest : “Alright…”
Bellboy : “This is your luggage rack. Please put your luggage over here. And this is
your dressing table. If you have a beauty case or hand bag, please put on the
 dressing table. There is a drawer as well include the hotel stationary. This is
free of charges for you, Miss Leony.”
Guest : “Lovely…”
Bellboy : “Now.. we move to your bath room Miss. Leony. This is your shower, you
have cold and hot water. If you want hot water please press the red button
and for cold water please press the blue one. This is your toilet bowl. For
flashing, you just press the flashing button on the toilet bowl”
Guest : “Sure…”
Bellboy : “This is your Bath tub, Miss Leony. You could enjoy the hot or cold water.
The operation is same with your shower. Red button for hot water and blue
button for cold water. You are able to do a private massage as well Miss.
Leony. Please find out the aroma therapy in our drugs store beside the
lobby.”
Guest : “Fantastic…”
Bellboy : “This is your washbasin. Please wash your hand or face with the guest
amenities. Our room attendant will change or refill your amenities every
day.”
Guest : “Good…”
Bellboy : “That’s all about the bath room. Please follow me Miss Leony.”
Guest : “ Sure…”
Bellboy : “This is your Kitchen net Miss. Leony. If you want to prepare your
breakfast or meal, you are able to use your kitchen net. And for enjoy your
breakfast, you could do it in your dining room.”
Guest : “Ok…”
Bellboy : “That’s all about the room facilities that I could explain to you. This is
your room key and guest card.”
Guest : “Alright…”
Bellboy : “Is the anything else, Miss Leony?”
Guest : “No… thanks.. all is clear.”
Bellboy : “Alright Miss. Leony. If you need any further assistance, don’t be hesitate
to call us by dial number 2. I hope you have a pleasant stay with us Miss
Leony.”
Guest : “ Thank you so much … this is for you..”
Bellboy : “Thank you so much Miss. Leony. Have a nice day, good bye…”

Guest : “Bye…”