Dialogue of Reception

Receptionist (Rc) : Good Afternoon, welcome to Edotel Laing. May I help you ?

Guest (G) : Yes, I want to book a room.

Receptionist (Rc) : Have you made reservation before, sir ?

Guest (G) : Not, yet.

Receptionist (Rc) : How long do you will be staying here sir ?

Guest (G) : 3 night

Receptionist (Rc) : Hoe many person will be staying here sir ?

Guest (G) : 6 person

Receptionist (Rc) : What types of room will you choose, sir ?

We have 3 type of room, they are :

1. Standart room, the prices Rp. 400.000 per night

2. Deluxe room, the prices Rp. 600.000 per night

3. Superior room, the prices Rp. 800.000 per night

Which one do you like, sir ?

Guest (G) : 2 Deluxe double room. But I want in the non smoking floor.

Receptionist (Rc) : We are sorry sir, the non smoking floor is not avaible at that period. How about the

Second floor, sir ?

Guest (G) : Okay. I take it.

Receptionist (Rc) : May I borrow your identity card sir ? I will help you to fill the registration card.

Guest (G) : Sure.

Receptionist (Rc) : May I have your phone number, sir ?

Guest(G) : 083193736278

Receptionist (Rc) : Where do you come from, sir ?

Guest (G) : I am from Palembang.

Receptionist (Rc) : Could you tell me your purpose of visit, sir ?

Guest (G) : Holiday.

Receptionist (Rc) : Where do you go after here, sir ?

Guest (G) : Bali.

Receptionist (Rc) : How would you like to pay, sir ?

Guest (G) : By cash.

Receptionist (Rc) : Have you got any special request, sir ?

Guest (G) : No. I Don’t.

Receptionist (Rc) : Mat I keep your room deposit, sir ?

Guest (G) : How much ?

Receptionist (Rc) : Rp. 800.000 per night, sir.

Receptionist (Rc) : All right sir, I will repeat your register information your name is Mr. Jhon Dalton,

you choose 2 Deluxe double room and you pay by cash. Is that correc, sir ?

Guest (G) : Correct.

Receptionist (Rc) : All right, Mr. Dalton our bellboy will escort you to the room. Bellboy please.

Bellboy (B) : Yes.

Receptionist (Rc) : This is Mr. Dalton, please escort Mr. Dalton and family to the room no. 201 and 202.

This is key, meal coupon and guest card.

Receptionist (Rc) : Mr. Dalton, we hope you enjoy to stay in our hotel. Have a nice day ?

Bellboy (B) : Good Afternoon, welcome to Edotel Lain. Do you have any luggage, sir ?

Guest (G) : Yes. It is.

Bellboy (B) : Bellboy. (Meletakkan barang tamu ke atas trolley). Anything else, sir ?

Guest (G) : No. only that.

Bellboy (B) : Please, follow me tp the receptionist for registration, sir. After you please.

Guest (G) : Okay.

Dialogue bell boy

Bellboy (B) : Mr. Dalton , Are you ready go to your room ?

Guest (G) : Yes

Bellboy (B) : Please follow me sir ?

Bellboy (B) : How about your trip to the hotel, sir ?

Guest (G) : Very nice

Bellboy (B) : Is it first time for you come to padang ?

Guest (G) : Yes

Bellboy (B) : Mr.Dalton, this is your room no. 201 and 202 please wait here . I’ll chek the room

Guest (G) : Yes please

Bellboy (B) : Bellboy please (3x) .(Hidupkan lampu,buka tirai,letakan kunci di belakang pintu)

After you please

Guest (G) : Thank you

Bellboy (B) : (Letakkan barang di luggage rack). Mr.Dalton let me explain the facilities of room.

Guest (G) : Please

Bellboy (B) : Sir.this is wardrobe. They are hanger, sajadah and laundry bag.

Bellboy (B) : These are mineral water, tea, coffe and sugar.

It’s free for you and you can cook hot water with this cattle jug.

Bellboy (B) : Sir, this is minibar.there are some meals. It is charged.

Bellboy (B) : This is television, we have 50 channels. Local and internastional, you can use this remote to

Change the channels.

Bellboy (B) : This is remote of AC. You can use it to control the temperature.

Bellboy (B) : We have beautiful view. You can look from the window. There are swimming pool and

Garden view.

Bellboy (B) : And this is telephone you can dial no.1 for receptionist. 2 for house keeping.3 for laundry
 And 4 for FB service.

Bellboy (B) : And last,this is bathroom.we have bathub and shower push red for hot water and blue for

Cool water.

Bellboy (B) : Is there anything else. I can do for your else?

Guest (G) : No. Thank you.

Bellboy (B) : Sir. This is your key, meal coupon and guest card. We hope you enjoy to stay in our hotel.

Guest (G) : Thank you.