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  • Langkah Pemesanan Kamar Hotel

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    Musniati Iby Aby
    257 views2 pages
    The document outlines the typical steps taken in making a hotel room reservation over the phone: 1. The clerk greets the caller and offers help. 2. The clerk asks for the guest's request and details like dates and room type to understand their needs. 3. The clerk then checks room availability and confirms one is available for the requested dates. 4. Next, the clerk fills out the reservation form by collecting details like the guest's name, contact information, arrival details, and payment method. 5. The clerk repeats the reservation details to the guest to confirm they are correct. 6. Finally, the clerk thanks the guest and expresses looking forward to their visit.

    Original Description:

    dialog reservasi

    Original Title

    Contoh percakapan Reservasi

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    The document outlines the typical steps taken in making a hotel room reservation over the phone: 1. The clerk greets the caller and offers help. 2. The clerk asks for the guest's request and details like dates and room type to understand their needs. 3. The clerk then checks room availability and confirms one is available for the requested dates. 4. Next, the clerk fills out the reservation form by collecting details like the guest's name, contact information, arrival details, and payment method. 5. The clerk repeats the reservation details to the guest to confirm they are correct. 6. Finally, the clerk thanks the guest and expresses looking forward to their visit.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    257 views2 pages

    Langkah Pemesanan Kamar Hotel

    Uploaded by

    Musniati Iby Aby
    The document outlines the typical steps taken in making a hotel room reservation over the phone: 1. The clerk greets the caller and offers help. 2. The clerk asks for the guest's request and details like dates and room type to understand their needs. 3. The clerk then checks room availability and confirms one is available for the requested dates. 4. Next, the clerk fills out the reservation form by collecting details like the guest's name, contact information, arrival details, and payment method. 5. The clerk repeats the reservation details to the guest to confirm they are correct. 6. Finally, the clerk thanks the guest and expresses looking forward to their visit.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Contoh percakapan Reservasi

    1. Step 1 Greeting and Offering Help

    Clerk : Good Morning Reservation section. Alex’s Speaking, may I help You?

    2. Step 2 ask guest request and selling technique

    Caller : Good morning I would Like to book a standard room, but I want to know the room
    rate please?
    Clerk : Our room rate is US $ 150++ for single bed and US $ 170 for double bed , may I
    know for when is the date ?
    Caller : I need one single room on March 24.2022 for three night. Is there any rooms
    available for me ?

    3. Step 3 Check available the room at reservation Chart

    Clerk : Hol the line please Let me check first


    : Good news Mr/Mrs we have the room for you

    4. Step 4 fill in the reservation for

    Clerk : May I have your name please?


    Caller : My name is Clara King
    Clerk : King for kilo,india,november,golf
    Clara for carly,lima,alfa,romeo, alfa Is that correct Sir/Mrs
    Caller : perpect
    Clerk : Is this Reservation for you Mrs King?
    Caller : yes Can I have room near the elevator please?
    Clerk : All right Mrs one room near Elevator , May I have your Phone number please ?
    Caller : 0251-6125544
    Clerk : May I have you Company name please ?
    Caller : IBM International
    Clerk : May I have your position in your company?
    Caller : I am operation manager
    Clerk : May I know the arrival details please?
    Caller : About 7 pm at the airport by GA 611
    Clerk : May I know about the Payment please?
    Caler : I will pay by Visa credit Card
    5. Step 5 repeat the reservation form

    Clerk : All right Mr/Mrs I will repeat your reservation (repeat the reservation completely) is
    that right Mr/Mrs?
    Caller : Yes That’s Right
    Step 6 Last Greeting
    Clerk : Thank you very much for calling Mr/Mrs and we are looking forward to see you in
    our hotel good bye.
    Langkah langkah penangan pemesanan

    1. Step 1 greeting and offering help


    ( Menyapa dan menawarkan bantuan)
    2. Step 2 Ask guest request and selling tecnique
    ( Menanyakan permintaan tamu dan melakukan teknik penjualan dengan tepat)
    3. Step 3 Check the Available the room of reservation Chart
    ( Memeriksa keberadaan kamar pada tabel pemesanan kamar)
    4. Step 4 fill In the reservation
    ( Mengisi formulir pemesanan kamar)
    5. Step 5 Repeat the Reservation form
    ( Mengulangi/ memastikan data pemesanan kamar)
    6. Step 6 Last Greeting
    (Mengucapkan salam penutup)

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