Assignment

July 30, 2020

I. Complete the definitions with the words provided below.

a. Order forms are used by businesses or (1)​Companies​ as a convenient way of (2 ​Taking order
from customers. They contain (3)​Information​ about exactly how much a particular order will
cost.
b. Feedback forms are documents used to maximize response in an unobtrusive and intuitive way
from clients or (4) ​Customers​. The forms are used to provide feedback on performance,
(5)​Organization​ and general opinions about an (6)​Quality​.
c. Purchase forms are used to make legally binding purchase agreements between the (7) ​Sellers
and the buyers. They contain essential information such as the (8) ​Cost​ of the purchase, the
terms of (9)​Payment​ and warranties.
d. Medical forms are used to keep (10) ​Medical​ information about a patient that is (11)​Under the
care​ of a hospital or a doctor. They also contain (12) ​documentation​ of a patient’s medical
history and care.
e. Reservation forms are an inportant type of document which are used when a person wants to
(13) ​Reserve​ his place or position at a (14)​Hotel rooms​ or an event. For example a reservation
for a plane seat, (15) ​place​, a table in a restaurant, etc.

a. b.

c. d.

e.
II. Role Play
Act out the following conversation between a guest and a receptionist. Help the guest fill out the
form.
Start the conversation like this:
Recepcionist : Good morning, Sir. Can I help you?
Guest : Yes. I think you have a room preserved for me..My name is Peter Berger, from ADC.
Recepcionist : That’s right , Sir. We have a single room for you.
Guest : Does it have a bath or shower?
Rceptionist : The room has a shower.
Guest : I’d like a room with a bath, if that’s possible.
Receptionist : Certainly. Would you like a room with oe without a balcony?
Guest : It doesn’t matter.
Rescepcionist : Here you are, Sir. Room 341, on the third floor.
Guest : Thank you. What time do you serve breakfast?
Receptionist : From 7 to 9:30. Could you fill in the registration form, please?
Guest : Certainly, Could you give me a pen? ...Thanks.

REGISTRATION FORM Room No. ​341

Surename PRABU HOTEL

​

P E T E R

Forename (please print)

B E R G E R

Home address ​Fifth Avenue street, no. Card Registration No ​197086243018

17 , New York. Have you stayed before? ​Yes​ No
Please indicate how you intend to Nationality ​United States
settle your account

Cash​ Credit card OVERSEAS VISITORS ONLY

Cheque prior arrangement Passport no 320714990164268
Issued at -
Other..................................................... Next destination ​Hawaii
.
.............................................................. FOR OFFICE USE

Date of No. Of Night Date of

arrival Departure Rate

Signature ​PETER  August 26, 2 August 28, 9

2019 2019