DIALOGUE OF RESERVATION

Reservation : Good Morning Solok Hotel, this is Mona speaking, How can help You?
Guest : Good Morning, I would to book rooms
Could you tell me what all types of the room are?
Reservation : Sure, first, who is speaking please?
Guest : Nancy Edward speaking
Reservation : Can you spell your first name Ma’am?
Guest : Sure, N-A-N-C-Y
Reservation :Well Mrs.Nancy Edward
We have 3 types of rooms, standard, deluxe and suite
The price of the standard room is Rp. 500.000, deluxe room is Rp. 1.500.000 and the suite room is
Rp. 2.500.000 pernight.
Which type of room would you like to book Ma’am?
Guest : Ehhhhm.... I want deluxe room for me
Reservation : Allright, and for how many person Ma’am?
Guest : There will be five of us. So I want to reserve 3 rooms
Reservation : Ok. Would you like a room with twin bed or single bed?
Guest : Twin bed please
Reservation : Please wait a moment
I will check if the deluxe rooms are still available for this month
Guest : yes please
Reservation : Allright Mrs. Nancy Edward
The deluxe room are still available for this month
You will get room facilities such as living room, small kitchen, mini bar, wardrobe, bathroom
complete with shower, bathtub and wash basin complete with hot & cold running water and hotel
facilities such as kenari restaurant, meeting room, sport area, parking area, laundry and beauty
salon & SPA. The room rate is Rp.1500.000 including breakfast. Would you like to take them
Ma’am?
Guest : yes, I will take them
Reservation : Ok Ma’am, My I know your arrival and departure date?
Guest : I will arrive on 19th May and depart on 22 of May 2016
Reservation : Allright Ma’am I will make a room reservation for you. And My I know about your deposit,
Ma’am? Because it is high season, so you need to pay the deposit of room. A deposit 20% is
needed Ma’am.
Guest : Ok, I will Transfer How much I Should pay? And where to transfer
Reservation : It’s Rp. 300.000 and transfer it to BNI Bank in your city our Account is 515234448099
Guest : OK
Reservation : Is there anything else Ma’am?
Guest : No, I Think it’s enough
Reservation : Well let me check your Reservation, Ma’am
 You would like 3 deluxe rooms with twin bed and the rate is Rp. 1.500.000 per night net including
breakfast you will be arrive on 19th of may and depart on 22 of may 2016 you will pay the deposit
20%, I will tell you the confirmation by phone could you I have your phone number Ma’am?
Guest : Yes 081374567689
Reservation : Allright. Ma’am I have made rooms Reservation for you
Thank you very much for you Reservation Mrs. Nancy
We are looking forward to your coming to our hotel if you had any cancellation about you
Reservation please inform us by 16 may 2016
Guest : Ok thank you
Reservation : Ok you are welcome. Have a great day
Guest : have a nice day

RESERVATION FORM

Mr./Mrs/Miss/Dr :___________________________________________________________

Arrival date :__________________ Departure date :_________________

Expected Time of Arrival No. of Night :__________________

(E.T.A) :__________________ No. of Room :_________________

Room Type :__________________ Rate Quoted :_________________

Number of persons :__________________

Home Address :___________________________________________________________

___________________________________________________________

___________________________________________________________

Company Name :__________________

Company Address :__________________

Method of Payment :__________________ Phone/Fax No :_________________

Credit Card No :__________________ Contact Person :_________________

Remarks :__________________ Gtd. Booking :_________________

Confirmation :__________________

Taken By :__________________ Date :_________________

 RESERVATION CHART
HS : YEARS :
NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29
TD                                                          
TD                                                          
TD                                                          
P                                                          
P                                                          
P                                                          
LX                                                          
LX                                                          
LX                                                          
LX                                                          
S                                                          
S                                                          
S                                                          
X                                                          
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X                                                          
S                                                          
S                                                          
S                                                          
 RESERVATION DIARY

DATE :
TIME :
DATE OF FOLIO DATE OF ROOM LENGHT ROOM
NAME RATE REMARK
BOOKING NO ARRIVAL TYPE OF STAY NO
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
 RESERVATION SLIP

Name of guest(s) :
Arrival date :
Length of stay :
Room (no + type) :
Method of payment :
Individual/company :
Address :
Tel. :
Special request(s) :
Expected Time of Arrival (ETA) :
Means of transport :
Clerk :
Date :
Time :
 Reservation Confirmation          
         
   
Thank You very much for your request for a reservation at the Edotel Laing. We are pleased to
confirm the following accommodation :  
   
Confirmation Number : .............................  
No. of
Guest Name : ............................. Person : ................................
Address : ............................................................................................................
  ............................................................................................................
  Telephone : ................................
Arrival Date : ............................. ETA / Flight : ................................
Departure Date : ............................. ETD / Flight : ................................
Accommodation : .............................  
Rate : .............................  
Remarks : .............................  
Front Office Manager : ............................. Date : ................................
   
   
We look forward to welcoming you and ensure you that everything possible will be done to make
your stay an enjoyable one.  
   
Important : please retain this letter and present it to the receptionist upon registration.
Reservations are held only until 6
  pm.  
  Unless otherwise notified or the booking has been guaranteed.  
             
EXPECTED ARRIVAL LIST
DATE :..............................
NO. OF DEPARTURE
No. NAME ARRIVED REMARK
ROOM PERSON DATE
Individual DATE TIME
1
2
3
4
5
6
7
8
9
10
Group
1
2
3
VIP
1
2
3

CC :
1. General Manager
2. Uniformed Service Prepared by
3. Housekeeping
4. Food & Beverage
5. Reception (......................)
6. File