TUGAS : RESERVATION HOTEL by PHONE.

Reservation : DIAN MEILYSA DWIYANTI

Guest : M. RASYID YANDI

Reservation : Good Morning, Grand Elite Hotel Pekanbaru, Dian Speaking , May I help You ?

Guest : Good Morning. I would like to reserve a room.

Resevation : Yes Mr, May I know What type of room would you like, and for how many person, Mr ?

Guest : I like one suite room, just for me.

Reservation : May I know what date you will be arriving?

Guest : I will be arriving on 19 November 2020

Reservation : how about you will be departing?

Guest : 22 November 2020

Reservation : Alright Mr, May I know about your name, Mr. ?

Guest : My name is Rasyid

Reservation : Just A moment Mr. Rasyid, I will check available room for that period,

Guest : Yes Please

Reservation : You are very lucky Mr, because one suite room still available for you , and May I explain
you about room facilities and hotel fasilities ?

Guest : Yes Please9

Reservation : In our hotel you will get jempiring room number 1. the room facilities such as privat
balcony, living room, small kiTchen, mini bar, wardobe, television, telephone, air conditioner,bath
room complete with shower, bath tub and wash basin complete with hot and cold running water. And
hotel fasilities such as boga sari restaurant,meeting room, sport area,parking area, laundry, and beuty
salon and spa. Well,,, the room rate is Rp 350.000; net include breakfast. Would you like to take it ,Mr
?

Guest : Yes I will take it

Reservation : May I know how about your deposit,Mr ? because it is a high season , so you need to pay
the deposit of room.
Guest : Ok, I will pay, how much I shoud pay ?

Reservation : You must pay Rp 350.000; for one night, it that Ok ?

Guest : Of course. If that possible , May I tranfer the payment ?

Reservation : Sure, If you want transfer the payment, you can tranfer with BCA bank in your city, and
our account is 11234560000, is that alright, Mr ?

Guest : Ok. Thank you for you information,

Reservation : May Repeat your Request, Mr ?

Guest : Yes Please

Reservation : Well, Mr. Rasyid, you would like one suite room, and the rate is Rp 350.000,00 net +
Breakfast, you will be arriving at 19th of November 2020 Until 22 and of November 2020, you will be
pay the deposit with rekening And Would you like a something else ?

Guest : No thank, I thing it is in aft.

Reservation : Thank you very much for you reservation. Looking forward for your coming to our hotel.
Have you have any cencellation about your reservation, please inform as soon sa possible.

Guest : Thank you very much for your service,

Reservation : Your Welcome, Good Morning 