CONVERSATION

Script by : Rifqi hidayat and Ahmad salman farid

#CONVERSATION GUEST WITH OPERATOR

#CONVERSATION OPERATOR WITH RESERVATION

#CONVERSATION GUEST WITH RESERVATION

#DOORMAN IN WITH GUEST

#GUEST CHECK IN AT RECEPTIONIS IN

#GUEST PAY TO CASHIER IN

#RECEPTIONIS CALLING BELLBOY IN

#BELLBOY ESCORT GUEST TO ROOM

#GUEST MAKE CONVERSATION

#GUEST CALL RECEPTIONIS FOR CHECK OUT

#RECEPTIONIS OUT CALLING BELLBOY OUT

#BELLBOY HELPING GUEST BRINGING THE LUGGAGE

#RECEPTIONIS WITH GUEST

#CASHIER CHECK OUT WITH GUEST

#RECEPTIONIS CALLING DOORMAN OUT ESCORT TO CAR

#CONVERSATION GUEST WITH OPERATOR

Mira qati : Good morning, Puri saron hotel, Mira speaking here, how can I
help you?
Rifqi : Good morning, my name is Rifqi Hidayat, im from Portugal, can
you tell me about the location of your hotel, because I wanna
vacation in Lombok.
Mira wati : Yes sir, puri Sharon hotel located on Jl.Raya Senggigi, dusun
kerandangan, Senggigi, Batu Layar, West Nusa Tenggara.
Rifqi : If I stay in your hotel, what the tourism object I can visit there?
Mira Wati : In our hotel you can see a beauty of Agung Mountain, Batu layer
funeral, Batu bolong temple, Senggigi beach and Senggigi art
market.
Rifqi : I want to know what the facilities of your hotel
Mira wati : In our hotel, we have facilities and service like: internet, Air
Conditioner, Parking area, Front desk 24 hours, Restaurant,
swimming pool, wifi and spa. What about you sir?
Rifqi : It’s amazing, can you explain about the room type?
Mira wati : Of course sir, in our hotel we have some types of room consist of
standard Room, Deluxe Room, Junior suites Room.
Rifqi : Can you tell me about the room rate ?
Mira Wati : Yes sir, for Standard Room the price is : IDR. 1000.000, Deluxe
Room the price is : IDR . 1500.000.
Rifqi : And what the room facilities that a provide in your hotel?
Mira wati : The room facilities consist of Air Conditioner, Television, Coffe
maker, Mineral Water and Safety box.
Rifqi : Ok thank you for your information, I will make reservation in
your hotel.
Mira wati : Yes sir, wait a moment please, I would like to connect you with
reservation staff.
Rifqi : Ok im waiting for you

#OPERATOR WITH RESERVATION STAFF

Farid : Good morning, reservation, Farid speaking here, how can I help
you?
Mira wati : Good morning, there is call from Mr.Rifqi Hidayat and he want to
make a reservation. Would you like to handle it?
Farid : Yes of course.
Mira wati : Ok I will connect you right now.
Farid : Yes please.
#RESERVATION AND GUEST
Farid : Good morning, thank you for calling Puri Sharon hotel, this is
Farid speaking, how can I help you?
Rifqi : Good morning, I would like to make a reservation please.
Farid : Alright, For what date sir?
Rifqi : Saturday, 6th of November.
Farid : Wait a moment please, I would like to check the room available
first.
Yes sir, this Saturday is available for three nights. For how many
night you wanna stay sir?
Rifqi : Ok for three night.
Farid : For how many person sir?
Rifqi : Just for two person
Farid : What type of room do you prefer to stay in sir?
Rifqi : Deluxe Room please.
Farid : Ok sir, May I explain you about the facilities of your room please.
Rifqi : Yes please.
Farid : In our hotel you can get Facilities such as : AC, TV, Safety Box,
Coffe Maker, Mini Bar and Mineral water, what about you sir?
Rifqi : Its good and how about the price?
Farid : Ok sir, for Deluxe Room the price is : IDR.1.500.000/night,
include Breakfast and service for two person, Do you have a
special request sir?
Rifqi : Yes I have, my special request is Honeymoon Package.
Farid : Ok sir, and what time would you like to check in sir?
Rifqi : I would like to check in at 1 pm.
Farid : And what time would you like to check out sir?
Rifqi : I would like to check out at 10 am.
Farid : May I know Your Name Please.
Rifqi : My name is Rifqi Hidayat.
Farid : Ok sir, let me repeat that is right Rifqi Hidayat : Romeo, India,
Fanta, Quebex, india for Rifqi. Hotel, India, Delta, Alpa, Yankey,
Alpa, Tango for Hidayat. Is it correct sir?
Rifqi : Yes that’s right
Farid : May I make sure, 081 234 567 have your contact number sir?
Rifqi : Yes that’s right.
Farid : Yes sir, We will send the confitmation letter by Email, could I
have your email sir?
Rifqi : yes I have, My email address is Rifqihidayat123@gmail.com.
Farid : Thank you sir, and how will the bill be settled?
Rifqi : I will pay it by cash.
Farid : Ok sir, let me repeat your reservation, you have make a
reservation for Deluxe Room for two person on Saturday 6th of
 November, your stay will be three nights and special request
Honeymoon package, would be that all?
Rifqi : Yes thank you.
Farid : My pleasure sir, thank you for calling puri Sharon hotel and have
a nice day.

#DOORMAN IN WITH GUEST

Muhammad fiqri : Good morning madam/sir. Welcome to Puri Sharon hotel.

Mind your step please, madam/sir?
Rifqi : Thanks.
Muhammad fiqri : Do you have any luggage mam?
Cici maisarah : In the back please!
Muhammad fiqri :Wait a moment please, while I collect your luggage.
Cici Maisarah : Yes, sure.
Muhammad fiqri : Well. Would you like to come to our reception to complete
your registration, while I collect your luggage to lobby.
Cici maisarah : Oke good thanks.

#GUEST CHECK IN AT RECEPTIONIS IN

Hifzy : Good afternoon mam/sir, welcome to Puri Sharon hotel, sit

down please.
Rifqi : Good afternoon, I would like to check in.
Hifzy : Do you have a reservation before?
Rifqi : Yes I have, reservation with name rifqi hidayat.
Hifzy : Wait a moment please, I would like to check your
reservation first.
Rifqi : Yes sure.
Hifzy : Yes Mr. rifqi, your reservation already here, reservation for
deluxe room for two person with special request honeymoon
package is it correct sir?
Rifqi hidayat : Yeah that’s right
Hifzy : Please filling this registration and your sign at the bottom
right
Rifqi hidayat : Oke thank you
Hifzy : Excusme sir how about the deposit payment?
Rifqi : Sure how much I should pay?
Hifzy : You have to pay 1.500.000 per night for the deposit.
Rifqi : Alright I will pay it by cash.
Hifzy : To our cashier please.

#GUEST PAY TO CASHIER IN

Vivin : Can I help you mam?

Cici maisarah : I would like to pay the deposit for my room.
Vivin : Of course mam the deposit for you room is IDR. 1.500.000
and what your method payment mam?
Cici maisarah : I will pay it by cash, here you are.
vivin : oke sign here, please.

#RECEPTIONIST CHECK DATA GUEST

Hifzy : Sir/mam may I see your passport?

Rifqi : Yes no problem.
Hifzy : Oh you are from Portugal, I hope you enjoying your trip.
Rifqi : Oke thankyou.
Hifzy : Oke sir this is your passport and this is your room key, your
room number is 102. Rate is IDR. 1.500.000 per night and
this is your voucher breakfast for two person.
Rifqi : Alright thank you.

#RECEPTIONIS CALLING BELLBOY IN

Hifzy : Oke sir wait a moment please I would like to call bellboy to
Escort you to the room. bellboy please !
Gita : Yes I am !
Hifzy : Please escort guest to 102 room.
Gita : Alright sir/mam are you ready to go to your room now?
Rifqi : yes I am ready.
Gita : Well your room number is 102, this way, follow me please.
Rifqi : yes thanks.

#BELLBOY ESCORT GUEST TO ROOM

Gita : Is this the first time come to Senggigi sir?

Rifqi : Yes this is my first time
Gita : Oke sir/mam if you would like to breakfast, please come to
our restaurant, our restaurant is over there its open from
07.00 am until 10.00 am in the morning.
Rifqi : Oke nice.
Gita : What do you think about this hotel?
Rifqi : I think this hotel is good and has its own characteristics.
Gita : Alright sir this is your room, may I borrow your room key
please?
Rifqi : Yes,here you are.
Gita atmaja : Wait a moment please, I would like to check your room
first.
Rifqi : Yeah no problem.
Gita : Oke sir, your room already here.
Gita : May I explain the facilites about your room?
Rifqi : Yes sure.
Gita : Oke so, this is your Ac, this is your Tv, this is your coffe
maker and 2 mineral water, free of charge and about your
room is over there, your bathroom facilities consist of
wastafel and toilet and body soap and mirror and this bathup
and this cool and warm shower and this is towel and
bathroom aminities over there.
Cici maisarah : By The way thank you for your helping.
Atmaja : My pleasure, do you need anything else we can help you?
Cici maisarah : No thank you, wait moment this is for you.
Atmaja : Thankyou so much and I hope you enjoy your honeymoon.

#GUEST MAKE CONVERSATION

Rifqi : Babe, can you come here for a second.

Cici : Yes babe, whats going on.
Rifqi : What do you think about this hotel?
Cici : Hmmm you know what babe, I love this hotel its not about
facilities and cheap price I just feel calm in this hotel. Any
way I love you and I love this hotel.
Rifqi : Hahaha I love you too babe.

#GUEST CALL RECEPTIONIS FOR CHECK OUT

Deni : Good morning, Deni Marfin speaking here how can I help
you?
Cici : I want to check out please.
Deni : Alright miss do you already prepare your luggage?
Cici : Yes I do.
Deni : Oke miss, please wait a moment I’d like send our bellboy
to your room to help you bring your luggage.
Cici : That’s great idea thanks.
Deni : My pleasure miss.

#RECEPTIONIS OUT CALLING BELLBOY OUT

Sobrian : Good morning, bellboy, sobrian speaking here, how can I

help you?
Deni : Please help Mr.rifqi and miss cici in room 102 to bring her
luggage.
Sobrian : Oke I will be there.

#BELLBOY HELPING GUEST BRINGING THE LUGGAGE

Sobrian : Bellboy please, good morning mam are you check out
now?
Cici : Yes of course.
Sobrian : May I help to bring your luggage, please.
Cici : Please come in.
Sobrian : Alright sir/mam let me escort you to our receptionist
Rifqi : Oke thank you.
Sobrian : How’s your stay?
Rifqi : Its very nice thank you.

#RECEPTIONIS WITH GUEST

Deni : How are you today sir/mam? Did you enjoy your stay with
us?
Rifqi : Im good, I feel like at home, alright I wanna check out
now. This is your room key.
Deni : Oke wait moment please, I would like to check it first. Oke
for the payment you can do with our cashier, the cashier is
beside of me right now.
#CASHIER CHECK OUT WITH GUEST

Syafira : Good morning sir/mam, how can I help you?

Cici : Morning I want to pay my bill.
Syafira : Your room number please?
Cici : Room 102.
Syafira : Wait a moment please, I would like to check your bill, yes
miss cici you have bill for your room, you have stay 3 night
and you have additional bill for restaurant.
Cici : How much is it?
Syafira : You have to pay deposit and totally of your bill is IDR.
4.500.000 include tax and service, how about the method
payment mam?
Cici : I will pay it by cash.
Syafira : Thankyou wait a moment please. Please sign here mam.
Syafira : Alright miss cici this is your bill, how is your billing is
correct?
Cici : Yeah is right.
Syafira : Oke sir/mam thank you so much for stay with us, I hope
you can comeback to stay at our hotel.

#RECEPTIONIS CALLING DOORMAN OUT ESCORT TO CAR

M.satriawan : Let me help you sir.

Rifqi : oke thankyou.
M.satriawan : Excusme sir is that your car?
Rifqi : Yes thank you.
M.satriawan : Thankyou for coming at our hotel and enjoy your trip.
Rifqi : Of course, thank you.

GOOD LUCK