Lampiran

Listen the dialogue between Client and Receptionist room reservation below then
answer the question!

Receptionist : Good morning. Reservation department. This is Anastassiya speaking. How

may I help you?
Client : I would like to make a room reservation.
Receptionist : May I know who am I speaking to?
Client : My name is Linda Ong.
Receptionist : Linda Ong. Are you making this reservation for yourself or for someone
else?
Client : I am making it for myself.
Receptionist : Alright. Are you attached to any company, Ms. Ong?
Client : I am attached to Pensonic.
Receptionist : Alright. May I know when you will be staying with us?
Client : I will be checking in on the 1st of August and I will stay until the 3rd of
August.
Receptionist : Alright. May I know what is your estimated time of arrival as well as your
time of departure?
Client : I will be arriving at 12 p.m. and then I will be departing at 2 p.m.
Receptionist : Alright. Do you have any preferred room?
Client : I would like to stay in a Deluxe King.
Receptionist : Deluxe King. Alright. One moment, I will check for room availability.
Alright. Yes, we do have availability on the Deluxe King room. You are
entitled to a corporate rate of RM380 per night. May I know if you will be
coming here alone or ….
Client : I will be coming with my husband.
Receptionist : Alright. Do you have any special request?
Client : I would like to request for a limo transfer-in and a chocolate box.
Receptionist : May I know your flight number?
Client : My flight number is SQ45 at 12 p.m.
Receptionist : Well, there will be additional charges for your chocolate box and limo
transfer-in.
 Yes. Hotel limo transfer is RM120 and for chocolate box will be another
RM50. Will you be alright with that?
Client : Yes.
Receptionist : May I have your contact number?
Client : It is 012-34567891.
Receptionist : 012-34567891 and may I know your email address?
Client : My email is lindaong@gmail.com.
Receptionist : Allow me to repeat your reservation. You are attached to Pensonic company
and you will be staying with us from 1st of August till 3rd of August.
Your arrival time is 12 p.m. and departure time is 2 p.m. you will be staying in
Deluxe King your special request is transfer -in and chocolate box. Your
telephone number is 021-34567891 and your email address is
lindaong@gmai.com.
Thank you for making reservation with us. Good bye.

Question:
1. What is the purpose of the form above?
2. When does Ms. Linda want to book the room for?
3. What kind of room did Ms. Linda choose?
4. How did Ms. Linda make the reservation?
5. How much did the hotel room cost per night?