Radisson Blu Hotel Indore

Radisson Hotel Group has a long history of being a responsible business. We are passionate about caring for others,
and that extends beyond our hotels. We believe in conducting business ethically in all we do, and we want to be a
thriving, sustainable, and responsible business for people, communities, and the planet. Our employees live
Responsible Business every day: at home, together with their hotel colleagues, and in their local communities, where
they work on building better futures and a better planet for all.
At Radisson Hotel Group we have ethical business practices at the core of our culture, which is
evident in the way we treat our customers, team members, suppliers, and business partners. We
believe in providing meaningful employment, developing talent, and increasing young people’s
employability. We promote human rights, business ethics, and diversity in our hotels, business
network, and supply chain.

Business ethics

All interactions within Radisson Hotel Group—with our employees, partners, stakeholders,
and local communities—are based on the highest principles of business ethics contained in
our Code of Conduct and Business Ethics.

Career paths

Our focus is on generating shared value through job creation, people development, and
rewarding opportunities for a global and diverse workforce. We support our team members
and franchisees with on-the-job skills training and extensive development opportunities.

Building futures

Youth unemployment is a real issue in many countries around the world, which is why
Radisson Hotel Group is committed to discovering and developing young talent. We look to
the community to find and generate interest from young people to join this exciting global
industry. We work with schools and non-profit organizations to offer trainee positions and
work experience opportunities for young people, including at-risk youth and other vulnerable
members of society.

Diversity and inclusion

At Radisson Hotel Group, we celebrate the diversity of our people, respect that every one of
us is unique, and strive to create a work environment where the things that make us different
are valued. We recognize and embrace the richness of diverse talent and focus on balanced
leadership.

Human rights

Radisson Hotel Group endorses the United Nations Guiding Principles on Business and
Human Rights and is committed to promoting and enhancing human rights within our sphere
of influence. In doing so, we put a specific focus on ending child sexual exploitation, all
forms of human trafficking, and forced or bonded labor. View our Human Rights Policy
Statement below.

Safety and security

The power of travel is borderless, but unfortunately, so are global risks. The safety and
security of guests and employees is a core value deeply rooted in our culture.

Business ethics

All interactions within Radisson Hotel Group—with our employees, partners, stakeholders,
and local communities—are based on the highest principles of business ethics contained in
our Code of Conduct and Business Ethics.

Career paths

Our focus is on generating shared value through job creation, people development, and
rewarding opportunities for a global and diverse workforce. We support our team members
and franchisees with on-the-job skills training and extensive development opportunities.

 We believe that everyone should have the same opportunities for education
and employment no matter their background.

 ITP’s Youth Career Initiative (YCI) offers young people who are particularly
vulnerable the opportunity to gain the skills and experience they need to take
the first step in their career.

 The three-month programme starts with classroom training in basic hospitality

and English language skills. Then, through our unique partnership with world-
leading hotel companies, we offer hands-on experience within the hotel
industry.
  We support young people, aged 18-24, who have faced a wide range of
barriers, including people from low income families, those living without
parental care, survivors of human trafficking, refugees and people with
disabilities.

 YCI creates an opportunity for both professional and personal development,

equipping our graduates with the practical skills and self-belief to reach for
greater goals.Help us to continue to change lives
 Our programme uniquely brings together local non-profit organisations with
governments, donors and the hospitality industry to help young people to take
their first step in their career and reduce their chance of unemployment.

 We are seeking partnerships with funders and non-profit organisations to

enable the roll out of this life-changing programme to new destinations
worldwide.

IMPACT OF COVID -19

Committed to delivering a clean and safe

environment through health and safety
protocols
One of our highest priorities is the health, safety, and security of our guests, team members, and
business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our
daily operations to fit within the new normal. In response to this, we and a team of experts have
reviewed our existing health and safety processes and developed a new safety protocol. This in-depth
cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure
your safety and peace of mind from check-in to check-out.

What are the new protocols?

A new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is
currently being introduced to our hotels. New cleaning and disinfection procedures, increased
attention to safety in communal spaces, protective equipment, and updated training for team
members are included in the new protocols. All our worldwide locations are being briefed on
these protocols and strongly encouraged to implement them. These protocols describe
specific processes and measures that are designed to make you feel confident when you visit
us. To learn more, watch the video with more details or read the outlined steps below:
1. Physical distancing
Implement physical distancing measures throughout the hotel.

2. Increase cleaning and disinfecting

Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-
touch items.
3. Air circulation
Improve air circulation processes to increase air quality.

4. Protective barrier
Install protective screens at the front desk.
5. Sanitizing stations
Install alcohol-based hand sanitizing and glove stations near the front entrance and public
areas.

6. Disinfect key cards

Provide clean and disinfected key cards upon check-in.
7. Door hangers
Display door hanger with cleaning and disinfecting information.

8. Travel-size hand sanitizer

Provide each guest room with a travel-size hand sanitizer.
9. TV remote
Provide a clean and disinfected TV remote in an individually sealed and protective bag.

10. Linens
Wash all linens at a high temperature for optimal disinfection.
11. Pool and other wellness areas
Provide sanitizer and disinfectant wipes in our fitness and wellness centers.

12. Express check-out

Provide an express check-out process to minimize contact with team members.
13. Methods of payment
Offer cash-free methods of payment.

14. Grab and go

Offer individually packaged and other grab-and-go food options.
15. Bars and restaurants
Space tables apart in restaurants and bars to provide physical distancing.

16. Food safety

Adhere to the strict safety procedures while serving all food and beverages.
17. Minibar
Lock or remove all minibars.

18. Team training

Provide team members with comprehensive hygiene and prevention training program.
19. Team member temperature checks
Administer temperature checks for team members and suppliers, when legally permitted or
required.

20. Team member PPE

Provide team members with personal protective equipment.
10-step protocol - Meetings & Events
Outlined below is our 10-step meetings and events safety protocol:

1. Ensure the safe handling of personal belongings in the coatroom

2. Install stations with alcohol-based hand sanitizer and gloves in hotel public areas and meeting and
event spaces
3. Increase cleaning and disinfection frequency of all hotel areas, paying special attention to high-
touch items
4. Implement improved air circulation processes to increase air quality
5. Display door hanger with cleaning and disinfecting information in each meeting room
6. Place a “disinfect box" in meeting rooms for used stationary items and disinfect them after events
7. Ensure physical distancing in meeting and event facilities
8. Ensure your hotel event manager is available for contact directly through your own device, to assist
with your requests during the event
9. Serve all food and beverages respecting strict food safety procedures
10. Frequently clean and disinfect coffee machines
Read more 
Who is SGS?
SGS is the world’s leading inspection, verification, testing, and certification company, recognized as
the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a
network of over 2,600 offices and laboratories around the world. Partnering with SGS ensures that the
new protocols are validated, adapted, and in accordance with local requirements and
recommendations. Under this program, individual hotels that comply with protocols can receive an
official label of cleanliness and disinfection, issued by SGS, upon completion of a comprehensive
local audit.
This is the information shared by restaurant for the guest.
Dear guests,

We are currently experiencing extended response times due

to the volume of calls to our Global Reservations and
Customer Care teams. Please call our agents only if your
travel is within the next 72 hours.

As a reminder, you can view, adjust or cancel your

reservation within the Radisson Hotels app or online by
logging into your account.
If your booking has been made through an online travel
company, you must contact them directly for adjustments or
cancellations.
 If you have questions regarding your reservation, use
the online form or contact the hotel directly.
Thank you for your patience & understanding.

Radisson Hotels’ highest priority is the health, safety and security of our guests,
employees and business partners worldwide.

Updated: May 18, 2020

Our commitment to health, safety and security

In response to the development of the COVID-19 pandemic, we continue to follow the latest
advice and recommendations from the Center for Disease Control (CDC), World Health
Organization (WHO) and the local authorities in the countries we operate in. For up-to-date
information and further details, please refer to the WHO and the Centers for Disease
Control and Prevention.
Radisson Hotels has activated our corporate crisis response teams worldwide and has strong
processes and support teams in place. Along with a team of experts, we have reviewed our
existing health and safety processes and developed the Radisson Hotels Safety Protocol.
This in-depth cleanliness and disinfection protocol was created in partnership with SGS and
is designed to ensure your safety and peace of mind from check-in to check-out. The 20-step
protocol for hotels and 10-step protocol for meeting and events space has been introduced
and recommended to all hotel locations. Each of our hotels has also been equipped with
resources and educational materials on how to handle suspected or confirmed cases of
coronavirus (COVID-19) or lockdown for quarantine purposes in cooperation with the local
authorities. 
We are continuously monitoring and following the changes in recommendations and
guidelines of the local governments and the local health authorities in the countries we
operate in, to continue working towards providing the best service possible while
safeguarding the safety of our guests and associates, within the requirements issued by such
local authorities.

The availability of food service, pools, fitness centers, and other amenities may be disrupted
at your destination hotel. In accordance with governmental guidelines, some hotels may only
be open to essential workers and can only be reserved by calling the property directly.

Our heartfelt thanks

As we constantly evaluate and update policies and protocols, we want to extend a special
thank you to our team members and essential workers across the world who have been
working tirelessly in their communities and our hotels. 

Our cancellation policy

We are constantly updating our global cancellation policy to reflect the most recent
developments related to COVID-19 and any official travel or meeting restrictions,
suspensions, quarantines or lockdown measures announced by governments worldwide. Our
aim is to offer you as much flexibility and planning comfort as possible.
Effective May 7, 2020, we have implemented the following updates to our cancellation
policy, including some clarification and further explanation of existing procedures.

Individual reservations:
For existing reservations made prior to April 1, 2020, for stays until June 30, 2020, at any
RHG hotel worldwide and subject to local regulations and variations applicable to the hotel
legal entity, we allow:
- Free modifications subject to availability and/or any rate differences 
- Free cancellations with the following exception:
    ○ If a deposit has been paid for an existing reservation, we will credit you the full amount
to redeem with your next stay at the same hotel within one year after your cancellation date.
If you are unable to redeem, we will refund you after your credit has expired.
For new reservations made between April 1 and June 30, 2020, for any future arrival date at
any RHG hotel worldwide, we allow:
- Free modifications up to 24 hours before the arrival date. Any modifications are subject to
availability and/or any rate differences 
- Free cancellations up to 24 hours before arrival date
    ○ This includes reservations on advanced purchase rates described as noncancelable
    ○ If a deposit has been paid, the amount will be refunded to the credit card used (or maybe
in the form of vouchers or credit, where required by local regulations) 

Leisure Groups, Business Groups and Meeting & Events:

For existing and new reservations for groups and/or meetings & events until June 30, 2020
(or the end date of national government-imposed restrictions on gatherings) at any RHG hotel
worldwide and subject to local regulations and variations applicable to the hotel legal entity,
we allow:
- Free modifications subject to availability and/or any rate differences 
- Free cancellations if the meeting/event cannot be rebooked to a later date 
    ○ If a deposit has been paid for an existing reservation, we will credit you the full amount
(less already incurred costs) for the customer to redeem on their next stay, at the same
property within one year after your cancellation date. If you are unable to redeem, we will
refund you after your credit has expired. 
Guests are advised to contact our call centers for urgent reservations (travel within the next
72 hours) or to modify or cancel their booking via our website, app or online form on our
website.

Guests who booked via online travel agents or third-party travel professionals must contact
their booking provider for any adjustments

Our commitment to our loyalty program members

As COVID-19 affects travel plans around the world, we believe our Radisson Rewards
members deserve to use the points that they have acquired and should not be penalized due to
circumstances out of their control. As a result, Radisson Hotels is suspending its point
expiration policy by six months, effective March 1, 2020. We have also extended the elite
status of our members through February 2022, for those that would have expired in February
2021. In addition, e-certs earned using the Radisson Reward Visa card, that are scheduled to
expire between March 1 and July 31, 2020, can be redeemed through June 30, 2021.
Sayaji Hotel Indore
Sayaji Hotel Indore offers a 5-star experience and is renowned for its delectable dining options and extraordinary
services. With industry acclaimed restaurants within the property, guests can expect the finest food served to them
during their business or leisure stay. Sayaji Indore also boasts its magnificent wedding setups, events, recreational
centre, and night club. A true spectacle of hospitality made for guests and not profits.
BEST RATE WITH BENEFITS

 Early Check-in/Late Checkout * (subject to availability)

 Complimentary Upgrade (subject to availability)
 Complimentary Airport Transfers *
 15% off on Food * ( No Alcohol )
 Kids Below 10 Years, Stay Free
 Complimentary Buffet Breakfast
 Free Wifi
 Unlimited Drinking Packed Water
 Complimentary Welcome Drinks
 Free access to Gym
 Complementary Laundry and Press

EARLY BIRD OFFER

Advance Purchase Includes Breakfast, Wi-Fi

With various dining options within the hotel, Sayaji Indore offers cuisines from all around the globe. Choose from our
lavish buffet or pick your favorites from our A la Carte menu. Make it a wholesome dining experience with any of our
outlets, and create unforgettable memories.

Chopstick City
Surrender yourself to the mesmerizing taste of authentic Chinese delicacies and perfect ambiance in Chopstick City as
we bring a 5000-year old culinary legacy on a platter. Crafted by our team of expert chefs, we bring you the true taste
of China.

Sanchi
Dum Pukht & Multi-Cuisine

A super specialized fine dining restaurant serving food prepared in Dum Pukht style; wherein the food is cooked on a
slow flame, allowing it to completely soak up all the flavors. Experience a traditional royal feel with our majestic
ambiance when you dine at Sanchi.

Kebabsville
Set alongside the pool, relish mouth-watering kebabs, enjoy our buffet service, and make your evening worth
remembering.

Mediterra
Rooftop Mediterrannean Delight
Mediterra offers a state-of-the-art decor luxurious rooftop dining opportunity with a wide variety of Mediterranean
cuisines. Indulge in the art for the mind, palate, and the heart, straight from Chef Arvind Rao’s creative palette. Bon
Appetite!

Cravings
The Coffee Shop

A dining solution to all your cravings, 24×7! The spacious and comfortable seating, delectable food, and a beautiful
ambiance are perfect to set your mood.

99 Degrees
Discotheque

The hottest hangout and party destination in town! At 99 degrees, create beautiful memories with our unique mix of
ambiance and music.

Quorum
Lounge

Enjoy the luxury with the best of wines and cigars. Feel the difference at The Quorum.

Go Bananas
The Chill Out Zone

Whether you are a bowling champ or a pool shark, we have a full-fledged virtual gaming and entertainment zone for
you. Enjoy your game while tasting the finest fast food and bakery delicacies.

Our hotel partners have self-certified to follow a series of precautionary measures to make
your hotel stay safe and healthy. All hotels listed under MySafety-Safe and Hygienic Stays
meet our comprehensive safety checklist.

IMPACT OF COVID 19

Sanitized Environment
 All rooms & washrooms to be thoroughly disinfected before each check-in, with
special emphasis on high-frequency touch points.
 Freshly-prepared bleach solution (1% sodium hypochlorite) or phenolic disinfectants
to be used to clean furniture, washbasins, and toilets.
 Room linen to be changed once in two days or ONLY on request.
 Sanitization of common areas (reception, elevator, lounge) to be done every 6 hours
with phenolic disinfectant.
 Sanitisers to be provided for guests in all common areas.
  Face masks and gloves to be made available to guests on request.

Trained Staff
 All staff to observe social distancing rules at all times – at the entrance, at the
reception, inside elevators etc.
 Restaurant, house-keeping and service staff to wear masks (3-ply or N95) and gloves
at all times.
 Routine temperature check to be done twice a day with mandatory leave for anyone
with temperature above 99.1℉.
 Regular staff training to be initiated for maintaining social distancing norms, hand
hygiene and respiratory etiquette.

Safe Practices
 Guests’ recent travel history records to be maintained, in accordance with local and
central government guidelines.
 Mandatory temperature check to be done for all guests, at the time of entry. Anyone
with temperature above 99.1℉ will be politely redirected to the closest medical facility.
 Common places like swimming pool and gym to be made inaccessible as per
government guidelines.

Safe Dining
 All dining table set-up and seating arrangements to be made as per social distancing
rules.
 WHO or government approved sanitising agents to be used to clean raw food
material and kitchen supplies.
 All kitchen staff to wear hair net and face masks at all times.

Free Cancellation, Zero Payment Now

 In case you have a change of plans, we have you covered with our Free Cancellation,
Zero Payment Now option wherein you can cancel anytime and get 100% refund.
Safety and Hygiene Standards (‘Standards’)
When you make a reservation with a hotel or accommodation (“Hotel”) designated as
“My Safety – Safe and Hygienic Stays” by MakeMyTrip (“MMT”), the Safety and
Hygiene Standards will apply. If you experience any problem after you've checked in
at any of these Hotel(s), you should reach out to the Hotel directly to resolve your
problem.
Detailed Terms & Conditions
 The customer may be denied check-in by the Hotel on account of high body
temperature or contagious disease. Such bookings will be categorized as utilized
bookings and shall not fall within the category of stuck bookings. The customer will
not be eligible for any refund.
 MMT reserves the right, at any time, without prior notice and without
assigning any reason whatsoever, to add/alter/modify/change or vary any or all of
these terms and conditions or to replace, wholly or in part, this offer by another
guidelines, whether similar to this offer or not, or to extend or withdraw it altogether.
 MMT is the final authority on the interpretation of these terms and conditions.
 All other terms and conditions as listed in the User Agreement and the Privacy
Policy will be applicable to these Standards.
 MMT may suspend or terminate these Standards at any time for any reason at
their discretion.
 MMT shall not be liable for any indirect, consequential, incidental losses,
damages incurred by any customer while availing the offer.
 MMT shall not be liable for any loss or damage due to any force majeure
events or reasons beyond the reasonable control of MMT.
 Disputes, if any, shall be subject to the exclusive jurisdiction of the competent
courts / tribunals in New Delhi only.
Disclaimer
 The My Safety – Safe and Hygienic Stays designated by MMT have voluntarily
approached MMT for displaying Safety and Hygiene Standards on MMT platform
along with the My Safety Stamp. MMT in turn has agreed to assist the Hotels basis
the self-certification and guarantee of these Hotels.
 The Safe and Hygiene Standards is the sole initiative of all the Hotels
guaranteeing the Safety and Hygiene Standards on the MMT platform.
 It is hereby clarified that the accommodation services including the Safety and
Hygiene Standards provided by My Safety – Safe and Hygienic Stays through MMT
platform shall be the sole responsibility and liability of the Hotel offering the
accommodation services.